Lebara Employee Reviews about "good location"

Updated 21 Oct 2020

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3.1
49%
Recommend to a Friend
63%
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Lebara CEO Olivier Sage (no image)
Olivier Sage
18 Ratings
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Reviews about "good location"

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  1. "Customer Service Agent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lebara part-time for more than a year

    Pros

    Team work and Good location,

    Cons

    there is no more CS in Lebara London

  2. Helpful (5)

    "Analyst"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lebara full-time

    Pros

    Good location? Some of the staffs are great people.

    Cons

    Avoid at all cost. Worst management/HR I've ever seen. Redundancy is an everyday thing(no matter how recently you've joined). Morale is low, many many just trying to jump out of the ship if they can. Four letter words just about everywhere, by everyone. Pay is not great compared to the industry standard. Thinking of working for Lebara? Think again. Thinking of leaving Lebara? Leave ASAP. There are far better companies out there, not one but tons and tons.


  3. "Avoid it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lebara part-time for more than 3 years

    Pros

    The location is good: the City

    Cons

    --Unsocial shifts --Impossible to grow up in the company --It seems like a cult --They relocated to the most of its staff

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    Lebara Response

    October 26, 2017Recruitment Manager

    We are pleased to have phased out shift patterns over the past two years, due to the social impact of these hours. We are proud to have distributed workforce and third party partners in many global locations. We will make sure to look in to your feedback on workload. Thank you so much for your review.

  4. Helpful (1)

    "Go there at your own peril..."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Lebara full-time

    Pros

    The offices in Moorgate are nice, although there are three floors and there is a vast difference amongst them. Location is good. Very cosmopolitan Have met some fantastic people

    Cons

    Where to start.... Very long hours with no much appreciation A real 'blame' culture Lack of cooperation within different departments Easier if you are of a specific 'background' High turnover of staff

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  5. Helpful (9)

    "Do not work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Lebara

    Pros

    There are some excellent people working at Lebara. The offices are nice and in a good location.

    Cons

    The excellent people mentioned above are generally under-appreciated by senior management. This is because senior management doesn't seem to understand many of the roles within the business. That might be ok if the business was structured so that teams we given realistic targets, sensible budgets and space to do what they do best without ridiculous interventions from senior management, but that is not the case. Several people have been recruited with no clear definition as to what they actually be doing, and the company doesn't get the best out of them. There are also several people who have been massively over-promoted, and act like they own the place. Worryingly, there is a culture where overbearing personalities, cliques, and sexist behaviour seem to be tolerated. There is a really bad atmosphere created by all of the above, which leads many employees to feel unhappy in their jobs, and there will no doubt be many more people leaving. The back office functions are not good. HR, IT, finance and others have no urgency, and do not seem to be there to help, but rather get away with doing as little as possible.

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  6. Helpful (5)

    "Too much work, too little time, no appreciation"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Lebara full-time

    Pros

    They pay well. They have a really nice office in a good location. Co-workers are friendly and London is great city

    Cons

    Managers demanded too much work but not possible. I did low quality work to keep up with time schedules this is not good as I want to be proud of my work. Managers were not organised and requirements changes too often. No appreciation

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    Lebara Response

    August 28, 2015Global Recruitment Manager

    We’re glad to read that you liked our new re-designed city office in London and enjoyed the relationships you built with your colleagues at Lebara. We understand that working in a very competitive market means that we have to work to tight deadlines to deliver great value and services to our customers (it’s our promise to them). Following feedback we’ve received, yours included, we’re soon to launch a network (to ensure that our people are managed fairly and consistently, in line with Lebara’s vision and values.

  7. Helpful (8)

    "Customer service agent for 6 months Unsociable working hours, bullying tolerated, favoritism widely used"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Lebara full-time for less than a year

    Pros

    Semi flexible in shift swapping, good location, clean tidy modern office, Nice customer service colleges

    Cons

    Awful management except one who is nice. favoritism is widely used and people are employed only because they are in with management, to much internal hiring and only to the people that management like, No career progression. back to back call taking non stop, no incentives, Bullying tactics used, agents are fired unfairly and in a non legal way. I don't think the ceo realizes how his business is run.

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  8. Helpful (4)

    "IT IS JUST A STEPPING STONE FOR A NEWCOMER"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Lebara full-time for more than a year

    Pros

    Great colleages, beautiful offices and good location

    Cons

    Poor pay Limited real advancement Very disorganised and uninformed management Very low moral High volume of work High staff turnover but high retention of poorest performers

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  9. Helpful (3)

    "A good place to work but many people could be disappointed"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Advisor in City of London, England
    Doesn't Recommend

    I have been working at Lebara

    Pros

    The location is good, nothing else really.

    Cons

    No procedures, difficult to be proactive, not many people actually care about anything. Many things permanently do not work at all.

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  10. Helpful (2)

    "Poor leadership and acumen"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lebara full-time

    Pros

    Good location and office. Pay was inline or above market.

    Cons

    The senior leadership team during my time there was very poor. The decision making process was not effective, generally decisions were made slowly with self-interest at the center of it. Business acumen levels leave a lot to be desired and was very uninspiring. A very difficult environment to develop.

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