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Leeds Building Society Reviews

Updated 25 April 2017
14 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Leeds Building Society Chief Executive Peter Hill
Peter Hill
7 Ratings

14 Employee Reviews

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  1. Helpful (2)

    "Excellent and Growing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Current Employee - Anonymous Employee in Leeds, England
    Recommends
    Positive Outlook

    I have been working at Leeds Building Society full-time

    Pros

    Great team ethics, with few contractors to deal with. Leading to a quick turnaround of ideas.

    High CSR head space and events.

    Cons

    Uninspiring offices for someone who likes to look out the widow occasionally. Small village feel with legacy systems and relationships.

    Advice to Management

    Become agile across the whole business, and implement a model led by production not sales. Once you produce a great product then you can sell no matter what the competition does.

    Build niche markets and highly incentivise innovation in all sections of the business, but control risk via control of gating.


  2. "Middle level management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Leeds, England
    Former Employee - Anonymous in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Leeds Building Society full-time (Less than a year)

    Pros

    Good team building ideas
    some very strong employees
    Interesting content

    Cons

    Cliquey culture
    Poor quality, old fashioned and unreliable data sources for decision making
    Poor management at mid-level in some areas

    Advice to Management

    Follow the private sector to determine better understanding of corporate operations.

    Allow staff to make decisions and complete work without numerous cycles of re-working.

    Address issues with management who are not altruistic and treat staff badly.

    Listen to leavers on their reasons and address those issues


  3. Helpful (4)

    "Horrible Place To Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Cheltenham, England
    Former Employee - Customer Service Advisor in Cheltenham, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It is a mutual Building Society which is good for customers.

    Cons

    Work related stress and anxiety which has led to depression was treated with hostility, bullying and discrimination. Management state that 'Staff cannot expect the company to look after its employees because this is not the police force for example'. Employment contract states that unpaid overtime MAY be expected but in reality, unpaid overtime is demanded every day, without fail. There is no consistency between branches, blame culture exists and no accountability for bad management decisions. Health and safety policy is not adhered to - a ladder fell on me whilst I was crawling around on the floor, doing a cash count. Other policies are available but not implemented. Very shabby organisation

    Advice to Management

    No point in giving management feedback because they do not care enough to take it on board.Sales is their only priority and they do not care how this is achieved.


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  5. Helpful (4)

    "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Leeds Building Society full-time (Less than a year)

    Pros

    Headquarters in Leeds city centre close to restaurants and shops.

    Cons

    Low salaries, low recognition. Ideal for losers.


  6. "Fantastic company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Leeds, England
    Current Employee - CSA in Leeds, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Leeds Building Society part-time (Less than a year)

    Pros

    The company has a big ladder to climb. If you work hard, it gets noticed.

    Cons

    Often some confusion in where to send queries. Does it go to FCT, or does it go to QAT?

    Advice to Management

    Improve the internal knowledge of which department deals with which issue. Some customers have to wait weeks for a response to queries, which then becomes a complaint, simply because people don't know where to send things.


  7. "a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Advisor in Leeds, England
    Current Employee - Mortgage Advisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Leeds Building Society full-time (More than 8 years)

    Pros

    you never feel like just a number, they care about their staff.

    Cons

    working hours were long and late plus travel

    Advice to Management

    none


  8. Helpful (1)

    "LBS don't pay well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Positive Outlook

    I worked at Leeds Building Society full-time (More than a year)

    Pros

    The people who work there are generally very nice and friendly

    Cons

    Understaffed, lack of ability to make any decisions without 4 levels of sign off


  9. "Fantastic Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Leeds Building Society full-time

    Pros

    Small & Friendly
    Strong values
    Good career progression
    Good training and development
    Approachable Chief Exec
    Good benefits and pension

    Cons

    Procedures and processes are a bit behind the times
    Branch network run on minimum staff

    Advice to Management

    Increase staff levels across branch network


  10. "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Leeds Building Society part-time

    Pros

    They have benefits but I didn't use them as I didn't find them relevant
    Some of my co-workers were lovely and friendly

    Cons

    Weird culture - everyone pretends to be fake and happy. Because of this, at the start, I thought it would be an amazing opportunity to develop my skills and potentially start a career. But it turned out I was very, very wrong. Management only care about getting as much money and not employees or really even their customers - you just have to try and squeeze as much money out of them as possible plus the manager was a bully. I felt belittled and inadequate so very often and I was not the only one. Even if you complain or raise a grievance, HR and management will not take your side.

    Advice to Management

    There is a good reason why certain branches have a high staff turnover. Try and be more objective when judging your managerial staff.


  11. Helpful (2)

    "Too interested in good stats and not the wellbeing of its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good people and intimate office- no worry of getting 'lost' amongst everyone

    Cons

    Little room for progression, the managers are too absorbed in maintaining productivity and take little to no notice of the wellbeing of its employees. Lack of inter-departmental communication means tasks go unnoticed and unsolved.

    Advice to Management

    Take notice of your current employees before recruiting prospective candidates. Numbers and good statistics aren't everything!


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