Lego Group Customer Service Representative Reviews | Glassdoor.co.uk

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Lego Group Customer Service Representative Reviews

5 reviews

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Customer Service Representative

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lego Group CEO Jørgen Vig Knudstorp
Jørgen Vig Knudstorp
4 Ratings

Employee Reviews

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Pros
  • Great people and work-life balance (in 22 reviews)

  • Flexible hours, potentially fun work environment (in 27 reviews)

Cons
  • high stress and lack of work life balance even here (in 7 reviews)

  • No full time work available as a merchandiser (in 12 reviews)

More Pros and Cons

  1. "Fun, but not something to do forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lego Group full-time (More than a year)

    Pros

    The people there are fun and people are really encourage to be good colleagues. We were always allowed to build while on the phone with customers, and we loved it and so did the people we spoke to. LEGO is such a great brand, and the senior management team trust reps to make decisions. Many of the reps also hold university degrees.They were very accommodating to my personal circumstances.

    Cons

    Need to meet targets, when I left they started to move the focus away from quality and focus on quantity


  2. "Customer Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Former Employee - Customer Service Representative in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lego Group full-time (More than a year)

    Pros

    Nice, bright and clean work place.

    Cons

    Very far from the city. They have some team members which is very sneaky.

    Advice to Management

    They should just care about the LEGO not their personal EGO.


  3. "They Take Notice of Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Enfield, CT (US)
    Current Employee - Customer Service Representative in Enfield, CT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lego Group full-time (More than a year)

    Pros

    Understanding supervisors, plenty of opportunity for upward mobility, amazing coworkers, generally happy consumers, great benefits

    Cons

    Lack of communication about changes, too many non-global policies in a company that pushes employees to think globally

    Advice to Management

    Keep open communication with consumer service reps - we are the voice of the fans and we are there to assist them


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  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Enfield, CT (US)
    Former Contractor - Customer Service Representative in Enfield, CT (US)
    Recommends
    Approves of CEO

    I worked at Lego Group as a contractor (Less than a year)

    Pros

    amazing coworkers. flexible hours. great pay.

    Cons

    the requirements create quota pressure.


  6. "Bittersweet experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Enfield, CT (US)
    Current Employee - Customer Service Representative in Enfield, CT (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lego Group full-time (More than a year)

    Pros

    Great company; financially stable, and strong. Wonderful benefits to employees. Fantastic co workers. Beautiful facility.

    Cons

    The salary for a CSR is extremely poor and frankly hard to live on. Being in customer service, it is very clear that you are at "the bottom of the barrel." Extremely strict, but not well thought out, attendance policy.

    Advice to Management

    Recognize potential in the employees that you already have before looking externally. Additionally, inter-department communication needs to improve in order for the company to stay strong.