Lego Group Reviews | Glassdoor.co.uk

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Lego Group Reviews

Updated 8 December 2017
345 reviews

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345 Employee Reviews

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Pros
  • Great people and work-life balance (in 22 reviews)

  • Flexible hours, potentially fun work environment (in 27 reviews)

Cons
  • high stress and lack of work life balance even here (in 7 reviews)

  • No full time work available as a merchandiser (in 12 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lego Group part-time

    Pros

    Great atmosphere, fun people to work with, the customers are great and excited to play and buy Lego. Great staff perks.

    Cons

    Store can get very busy at times. Too many kids playing can get tiresome. People get angry when their products aren't in stock.


  2. Helpful (2)

    "I love going to "work""

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lego Group full-time

    Pros

    - I have never had a job where i actually look forward to Monday and weekdays, i absolutely love my job. I think i have the coolest job in the world!
    - Work/Life balance is real - no 'set' hours and family time is taken very seriously (typically Danish!) you will not be burning out because your team and manager will take care of you
    - Everyone has a passion for the brand and what LEGO as a whole is trying to achieve, a very collaborative working environment
    - The office - if you haven't seen anything online (FT times, The Secret World of LEGO Documentary) then take a look, it is exactly what you think it'd be like...and better
    - A friendly and unique way of working - NWOW and activity based working allows you to be independent and work how YOU work best
    - Management, there is no micro managing and hand holding

    Cons

    - Some processes aren't yet in place and some systems need updating - but the good part about that is when you create these you can shape them how you think would work best


  3. Helpful (2)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Slough, Berkshire, South East England, England
    Current Employee - Anonymous in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lego Group (More than 10 years)

    Pros

    Great product, company truly cares about employees and customers, no need to develop an alternative corporate persona - you can bring yourself to work

    Cons

    Some office locations less attractive to work from (US: rural Connecticut, UK: Slough), but also great locations like Singapore and central London

    Advice to Management

    Keep the balanced focus on financial, people, customer and society targets


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  5. "Toy Support Specialist (Account Manager)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Toy Support Specialist ( Account Manager in Slough, Berkshire, South East England, England
    Current Employee - Toy Support Specialist ( Account Manager in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook

    I have been working at Lego Group part-time (More than 5 years)

    Pros

    Fantastic brand and product, great people and positive business outlook.

    Cons

    Unfortunately they don't offer a great range of part-time positions.


  6. "The best retail job available"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Cardiff, Wales
    Former Employee - Customer Sales Assistant in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lego Group full-time (Less than a year)

    Pros

    Very well taken care of, management cared about the employees first. Targets are customer feedback driven rather than sales driven. The product is good and most customers are happy to be in the store.

    Cons

    During peak periods the store is very busy and work is hard. The shifts were not normally confirmed until a couple weeks prior.

    Advice to Management

    Management needed to organised the rota much further in advance. Better HR training for management was needed to improve the quality of new hires. New POS systems were desperately needed.


  7. Helpful (3)

    "Ethical customer centric company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I worked at Lego Group full-time (More than 5 years)

    Pros

    Great focus on the consumer

    Cons

    Can be overly.....Danish! Could have more transparent succession planning process.

    Advice to Management

    Greater diversity.


  8. Helpful (3)

    "Tres bien!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Lego Group full-time (More than a year)

    Pros

    Flexibility, great environment, great business, great office, great colleagues

    Cons

    Too much travel and sometimes it is difficult too find the right time for private life


  9. "Irreplaceable experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Liverpool, England
    Current Employee - Sales Associate in Liverpool, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Lego Group full-time (More than 3 years)

    Pros

    + The discount, which is up to 50%. I need not say any more!

    + You're the face of the biggest toy company in the world, which is an amazing responsibility. The values and culture are textbook stuff.

    + You get to play with children and interact with nice families; often making their day with things that you take for granted.

    + Open, positive company that continually strives for ambitious goals.

    + Lovely Christmas gifts, with one of them being an employee-only model.

    + Opportunity to visit other areas of the company; providing you and/or your store does well.

    + You get to share your own passion with colleagues and customers.

    + Events are sometimes held for customers.

    + Pension scheme.

    Cons

    - Customers pour the blame on you for; missing bricks in products, gift cards that have been lost, purchasing a model that was too difficult for the child, duplicate gifts, and plenty more. The holidays bring all manner of brain-dead idiots who want their money back for half-built, incomplete, torn products when little Johnny didn't want it anymore (for another 100 reasons).

    - Often unsociable work-hours, with weekends a guarantee once you're full time.

    - Despite a guaranteed pay rise each year, you begin at minimum wage and earn an extra 10 pence thereafter. The pay and the work itself simply do not add up, and this company has no excuses given their vast revenues.

    - Tricky career ladder. The only opportunities in the U.K are retail, admin and one education office.

    - Massively high expectations in the 'best' (scored) stores. If you make a mistake, you'll know about it...

    - Off-peak times (when the kids are in school) can be a real drag; especially Monday-Friday.

    With the exception of the first point, most of these cons can be attributed to all retail jobs, so don't take it for granted that only LEGO stores are like this.

    Like any retail job, being with LEGO has its up and downs, but the experience is unforgettable. You will have learned so much in your time and raised your own expectations for how a store should be run. I recommend it if either you want to progress through the retail ladder, or you're just looking to earn some money for a year or two outside of studies.

    Advice to Management

    Although the atmosphere can be fun, senior management have a tendency to be patronising. Again, this is unique to retail and not just The LEGO Group.


  10. "FRKE and disorganised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lego Group full-time

    Pros

    FRKE environment
    Approachable people
    Collaborative and democratic
    Lots of team building activities and social events

    Cons

    V disorganised
    Lack of structure
    Lack of policies
    L&D dept - not established, v under resourced, too much workload and inconsistent level of training

    Advice to Management

    Need to invest in resources and tools in L&D dept.


  11. "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lego Group (More than a year)

    Pros

    friendly environment - not pushy at all
    a lot of fun team activities and very friendly and approachable management

    Cons

    Salaries do not always match competitors. It can be difficult to move from one position to another permanently, as most of the times contracts for internal positions are assignments and not permanent positions.

    Advice to Management

    Management is very approachable and friendly. They very often schedule 1 to 1 meetings and always hear what employees have to say.


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