Lego Group Store Manager Reviews | Glassdoor.co.uk

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Lego Group Store Manager Reviews

Updated 29 May 2017
9 reviews

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Store Manager

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Lego Group CEO Jørgen Vig Knudstorp
Jørgen Vig Knudstorp
3 Ratings

Employee Reviews

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Pros
Cons
  • high stress and lack of work life balance even here (in 7 reviews)

  • No full time work available as a merchandiser (in 11 reviews)

More Pros and Cons

  1. "Fun & fulfilling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lego Group full-time (More than 5 years)

    Pros

    They prioritize fun & encourage taking care of the planet. Great group of people to work with.

    Cons

    It's hard to promote from within if you won't relocate, but no relocation assistance.

    Advice to Management

    Continuing to listen to your employees will keep you a top notch employer


  2. "A company that truly embraces Play!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Los Angeles, CA (US)
    Current Employee - Store Manager in Los Angeles, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lego Group full-time (More than 3 years)

    Pros

    Senior/Corporate leadership team is very sincere and not pretentious.
    Nice work/life balance: as a FT salaried SM, I average 40-43 hrs. weekly.
    They promote diversity, especially pushing for more women in top leadership positions.
    Generous employee discount: 50% off
    Family-owned company (Denmark)
    Passionate DM's that encourage store teams to have fun at work!
    This is a job where you truly get paid to play with LEGO all day!

    Cons

    Daily you witness bad parenting: those who drop their kids off at our store and disappear for several hours.
    Urine accidents
    The occasional rude customer

    Advice to Management

    None.


  3. Helpful (1)

    "Everything is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Concord, NC (US)
    Current Employee - Assistant Store Manager in Concord, NC (US)
    Recommends
    Positive Outlook

    I have been working at Lego Group full-time (More than 5 years)

    Pros

    Awesome family oriented company to work for

    Cons

    You get to see the bad side of bad parents


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  5. Helpful (1)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Neutral Outlook
    Approves of CEO

    Pros

    The LEGO Group as a whole is fantastic. They are smart and caring, and genuinely want the best experience for both their employees and consumers. The pay is competitive for management (although non-management is paid minimum wage, no exceptions), the bonuses are a huge incentive, the discount on products is unbelievable, and we get lots of little perks and gifts from the company.

    Cons

    Unfortunately, your experience will vary wildly based on who constitutes your middle management. If you have a great district manager who genuinely cares about your store and your individual growth, you will excel. If you are in a district/area that has a management team that is more self-serving and only care about the bottom line, you will stagnate and lose faith in the vision set by the larger company. I have been in both situations, and one was the best working experience of my life, the other the worst.

    Advice to Management

    Allow your store management the ability to rate the people above them and have a neutral party, like an ombudsman, to mediate conflict and hear feedback. If "People Promise" truly matters to the company, make sure your little people get the same promises as the big ones.


  6. Helpful (3)

    "one of the better retail places to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Santa Clara, CA (US)
    Current Employee - Assistant Store Manager in Santa Clara, CA (US)
    Recommends
    Positive Outlook

    I have been working at Lego Group full-time (More than 5 years)

    Pros

    Family oriented company that really takes care of their employees. quarterly bonuses and a yearly one too. flexible hours. FUN atmosphere. Try out product, take it home to build, great discount. DM and RM come for quarterly visits, so everyone just keeps abreast with everyone and everything.

    Cons

    It's a considered a HIGH END childrens store. So even though LEGO has high standards on customer service and store presentation, it's difficult to upkeep when kids are wrecking the store and peeing everywhere.

    Advice to Management

    Always have a reason for whatever you decide to do if it's not per directive. Higher Management actually listens to you.


  7. Helpful (3)

    "LEGO vs LEGO Brand Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lego Group full-time (More than 5 years)

    Pros

    LEGO Group is focused on quality, imagination, and creativity, and that is evident in every set that is manufactured. They have presented employees with some pretty cool sets as gifts, which, as a LEGO fan, is always a joy to receive.

    Cons

    I work for LEGO Brand Retail North America, which is still trying to find its way as a retailer. It is slow to innovate, few people in the home office have worked in a retail setting, and feedback from the field is typically not put into action. This makes for some headaches and frustrations that affect the customer experience but are left for field staff to repair. Wages are on the lower end of the spectrum in a retail setting, though, as a pro, the bonus potential for all employees can be gratifying. It is difficult to recommend LEGO Brand Retail as an employer with few opportunities to move into home office positions or for those that enjoy being in collaborative environments.

    Advice to Management

    The company would do well to solicit and more readily act upon feedback from the field. Particularly, before rolling out customer initiatives, running the ideas by store teams for potential issues that result in customer dissatisfaction would reduce stress and frustrations in the field. Improving proactive communications on changes in direction or new initiatives would also reduce frustrations.


  8. Helpful (1)

    "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Assistant Manager in Chandler, AZ (US)
    Former Employee - Store Assistant Manager in Chandler, AZ (US)
    Recommends
    Neutral Outlook

    I worked at Lego Group full-time (More than a year)

    Pros

    Get to work with LEGO, interact with kids. Promote from within

    Cons

    Managers seem to fly in and out

    Advice to Management

    Offer some explanation to staff about major changes,


  9. Helpful (1)

    "It's all in who you know..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA (US)
    Former Employee - Store Manager in Los Angeles, CA (US)
    Recommends
    Neutral Outlook

    I worked at Lego Group full-time (More than 3 years)

    Pros

    -Great products and easy to sell.
    -Growing company
    -Loyal customers
    -LEGO has a great set of core values

    Cons

    -LEGO US management is a very closed circle, they are like a good ol' boys club.
    -Female leadership is non existent.
    -Payroll % is among this worst in the retail industry.
    -Metric goals for most stores are unrealistic.
    -LEGO HR does not follow policies consistently.

    Advice to Management

    LEGO Corporate in Denmark really needs to take a look at the current US retail leadership as most of them are too comfortable and really don't treat their employees very well.


  10. Helpful (3)

    "Best company to work for, hands down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL (US)
    Current Employee - Store Manager in Miami, FL (US)
    Recommends
    Positive Outlook

    I have been working at Lego Group full-time (More than 3 years)

    Pros

    The quality of products we sell, the owner, all retail employees receive bonuses and raises every year, open communication style, company values, great company to work for

    Cons

    The brand retail side (the stores themselves) have some room to grow in the communication style coming from marketing, visual and corporate personnel to the store levels.

    Advice to Management

    Have corporate staff work and communicate more effectively together before delivery to the store levels. A mishap or communication not sent in a timely manner to stores from one person in corporate affects 70+ stores in the US. Many times managers are catching issues from marketing department and reporting it to them when a simple pre-read can be performed before sending info, directives or such to all stores.