Liberty Travel Employee Reviews about "work life balance"

Updated Jan 13, 2021

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Found 24 of over 325 reviews

3.4
32%
Recommend to a Friend
21%
Approve of CEO
Liberty Travel President Randy Alleyne (no image)
Randy Alleyne
63 Ratings
Pros
  • "You get to meet a lot of great people from all over the country between training and annual conferences(in 16 reviews)

  • "Travel Perks, Conferences in the Caribbean, National Ball(in 9 reviews)

  • Cons
  • "Micromanagement, overworked, underpaid, very difficult to find work/life balance(in 24 reviews)

  • "With this said, it was put onto the Team Leaders of the offices to keep training new people, which took away from other things(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work life balance"

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    1. 3.0
      Former Employee, more than 10 years

      Pre-Covid, it was a dream career come true

      Jan 13, 2021 - Team Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Like minded employees, all passionate about travel. Perks were great and celebrations were massive.

      Cons

      Micromanagement, overworked, underpaid, very difficult to find work/life balance

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    2. 4.0
      Former Employee, more than 1 year

      Amazing Company

      Sep 9, 2020 - Travel Consultant in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, the company trips like FAM trips, the incentives from our suppliers, the company culture

      Cons

      work life balance, never having 2 days off in a row, cancellations, schedule changes

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    3. 3.0
      Former Employee

      Ok

      Sep 10, 2019 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent money if you sold.

      Cons

      Bad management, lots of turnover, no work life balance.

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    4. 2.0
      Current Employee, more than 1 year

      High stress, long hours, high pressure sales job for low base salary

      Jun 9, 2019 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel perks, fun company culture

      Cons

      No work life balance, always expected to wok over time, low base salary, high stress

      1 person found this review helpful
    5. 1.0
      Current Employee, more than 3 years

      Read before you even interview

      Mar 21, 2019 - Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      discounts on travel, some free stays at hotels

      Cons

      This is not a good place to work nor is it an easy job. Selling Vacations should not be this difficult and stressful.You get hired go through 2 weeks of training to make $14 an hour. They make you believe you’ll make a lot of money by selling but unless you are what they call a diamond agent you will only make $100-$300 in commission each month. They convince you by saying 'uncapped comission’The cost of everything, food, homes, rent, insurance, electricity, water, gas, even travel has gone up and Liberty Agents are still being paid the same bottom of the barrel .upper management and new region leaders make a killing and agents and store managers get nothing, why not pass the profit down where it belongs? store managers stay on top of every agent like theyre babies making sure they're using the systems and micromanaging their day to day duties, listen to their phone calls. how do you expect people to stay in the job and want to work hard for bare minimum and are being controlled (so many people start and within 2 years leave )You are better off working somewhere else for the same amount or even less and not having to deal with the stress and pressure and favoritism and bad attitudes. The way managementspeaks to people is degrading , rude and mean, especially on the last day of the Month.Nothing is ever good enough even when you hit your goal. Always being told more , more, this is not good enough and do what you have to to get it. Which causes agents to add money in fear of management. They have no respect for the agents, and make you think they do all of these conferences and buzz parties for you. No one cares about them and the only reason people attend is in fear of management. you are not paid for these and must attend. They make you pay for gas and tolls even to go out of your own pocket .I have even seen my manager brought to tears because of the pressure and stress of getting team members to go to these things without threatening them, and the pressure and stress from management to get payments in early and make your numbers and even doubting the manager when my team and I know the manager is amazing. Some people are set up to fail so they have a reason to fire them They tell you they have all of these tools for you to use and make more money but all of these people coming in through Kioks at the mall are mostly fake emails. The calls coming through on the call line are almost always bogus .There are some bookings , but not enough to say these are great tools for you to make more money. They say work life balance is good here and that’s the funniest and the biggest lie . because you’re expected to reply to text messages and emails if you’re off and may even get a call or two from management and must answer. Times you’re in the office until 9 pm, so if you have a family this job is not for you. you cannot take vacation from January to July this is called high season and you need to be in the office. the gave people extra vacation hours to use if you run out of your regular vacation hours, funny because they dont let you use the vacation hours you already have. They keep men who sexually harass several women in the company with no consequences, how does HR live with themselves working in this company?

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      16 people found this review helpful
    6. 3.0
      Current Employee, more than 1 year

      Great First Job

      Dec 20, 2018 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of vacation time Two free trips a year (consultant conference, national ball) Monthly events with open bar and all you can eat Additional incentives (free nights, gift cards etc if you hit sales goal)

      Cons

      Cold calling Work life balance (if you take vacation you lose out on making money) Low wages (for living in the city base salary if barely above minimum wage) Stressful work environment (management always requiring more even if you hit sales targets it's never enough) Difficult to sell products that aren't of high value or are usually $200 higher than expedia or booking direct Very high turnover rate in all departments everyone never seems to be informative Behind in tech for being a billion dollar company, they're in the process of upgrading but lots of errors to work through and lots of system changes. Commission payout after the first year is terrible

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      2 people found this review helpful
    7. 4.0
      Current Employee

      Liberty Travel

      Oct 31, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has great culture, multiple FAM opportunities and you dont have to work on some public holidays.

      Cons

      The work load is a lot and there is alot of micro managing. There not much work life balance. The base salary could be much better considering all you the work you have to do.

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    8. 2.0
      Former Employee

      wasteful

      Apr 25, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I met some amazing people in the 2 years I worked for the company. Travel benefits are absolutely a plus.

      Cons

      Where shall I begin...Let's start with HQ...They do not care about the retail stores. They feel like we are below them. They spend absurd amounts of money on new brochure covers and building a fancy office that they forget our systems are terrible. Half the time they don't work and the other time product is loaded incorrectly. Now the "support"...this area is also a joke. The so called "product team" has the consultants chasing down the resort to get permission to do things, when that should be included in their job description. Now to IT, these people are 100% underpaid. People call them for everything and they work hard, but they also need to be trained a little better. Telling me to re-start my computer every time there is an issue is extremely frustrating because that is common sense and usually we've already tried that. Now to area leaders, these people are paid big bucks and they are constantly berating us with useless tasks. Multiple daily updates, and posts, and what not, but then they want us to sell $10k a month. They also don't believe in personal lives or any sort of work/life balance. Now on to TL's, these people mostly have no formal management training, but are trying to "develop" first year consultants. Because of their lack of leadership, most of the first year consultants leave within 90 days.

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      5 people found this review helpful
    9. 1.0
      Former Employee, less than 1 year

      Travel Consultant

      Apr 28, 2017 - Travel Consultant in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      yearly consultant trip. some travel perks. discounted airfare (very small discount), cool colleagues

      Cons

      management, pressure, no worklife balance, terrible marketing, work weekends, pay not equal to workload, no pay raise, terrible incentives in comparison to other agencies, commission is a percentage of a percentage. They spend thousands of dollars sending every consultant in the company on a yearly consultant trip. I'm pretty sure if they decided to not do it for one year, they could spend that money on redoing the marketing so the consultants get more leads. They prioritize the wrong things! If you focused all your energy on getting the retail stores took look a little more upgraded, and if you solidified the booking systems, the consultants can work easier and make more money. Then you'd receive less complaints about the work life balance, the pay, and the commission structure. In their mind, they try to lure first year consultants to stay by sending them on an all expense paid trip at a 4/5 star resort so they can get a feel of the good life. When you're on the trip, you barely get to enjoy the resort because they bombard you with lectures. You spend so much time in a convention room when you should be experiencing the property amenities. They lowered the base salary a few years ago. Dont expect to get any pay raise while you're there. Also, there are opportunities for growth if you're open to driving to their headquarters which is in the middle of nowhere (montvale NJ). otherwise you'll be stuck in the retail stores. You WILL work past your scheduled time. If you dont make your numbers, you wont get over time. They put a lot of pressure on their consultants but the systems are so outdated that we spend 30% of the time trying to put together a quote instead of soley focusing on selling. the benefits are expensive. You will work weekends, and your schedule will never stay the same. Your job functions are way more than whats described. A lot of customers will try to waste your time, so you need to learn to cut through the BS. theres a lot of BS in this company. you MUST have a thick skin, or you will perish! The leaders of the company force employees to "promise" that they will hit a certain target, even if we dont feel comfortable doing that. They do this so you can feel pressured to do it. If you dont, they will come back and you'll be expected to give reasons why. They will always blame the consultants for not hitting their numbers.

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      7 people found this review helpful
    10. 1.0
      Current Employee

      Don't waste your time here.

      Jan 28, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, like family. We laugh and make jokes to try to get thru the day! So many great consultants and Team Leaders in most of the shops.

      Cons

      Where to start...this is a hardcore sales job. And I mean really hardcore. The stress is unreal. You will be given goals for every minute of every day. I'm not saying you shouldnt have goals but this is to the point that you are verbally harassed on an hourly basis. Check-ins morning , noon and night by Email, your Team Leader and the Area leader. And if that isn't enough you are required to send in a picture of yourself every morning in front of the Sales Board and put on Facebook and don't forget to update that at noon and at night. You don't hit your Target -you are again verbally harassed as to why you aren't performing. It gets draining everyday to do this and hear this and time consuming too! Leave me alone for a hot minute so I can actually sell to and service my clients. Consultants are very underpaid, therefore the staff turnaround is astounding. Constant flow of new people. Team Leaders were told at their conference in Mexico that WalMart managers worked harder than they do so don't complain about your pay and work life balance. Thank you Mr President That was real motivating! President Randy is so arrogant that he has no clue what goes on in shops on a daily basis. You are only as good as your previous months commission transfer so job security is non existent. And the pay for consultants is utter crap! So many great people migrating to competitor Travel Agencies where they are truly appreciated and paid more.

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      8 people found this review helpful
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