Liveops Inbound Sales Representative Reviews

Updated 3 Jul 2017

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2.9
81%
Recommend to a Friend
Liveops Chief Executive Officer Greg Hanover
Greg Hanover
0 Rating
  1. Helpful (5)

    "Its Ok somewhat"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Inbound Sales Representative 

    I worked at Liveops part-time for more than a year

    Pros

    They have these cool random name draws for invoice adjustments Training is easy to do . Taking calls were easy , all you do is read the script verbatim

    Cons

    .25 per minute It's not guaranteed that you'll get calls for the blocks you commit to Getting commits was really hard , unless you can click and manuever your mouse quickly. Postbox messages were never answered in a timely fashion. Unpaid training When taking you never knew what you were going to have to read and it kinda threw me off just a little Live Chat never worked

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  2. "An Overall Great WAH Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Current Contractor - Inbound Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops for more than a year

    Pros

    Complete flexibility Good pay per talk minute Some lines offer incentives which can significantly increase revenue No pushy or micromanaging bosses Access to product information and their university to educate yourself and improve New and improved tech support Opportunity to be invited or qualify for exclusive lines

    Cons

    Not enough feedback Poor accessibility to immediate help No dedicated team supervisors you can contact Inability to access chat, even when logged into the VCC, unless you are in Available mode to take calls Not always enough hours available Not always a lot of head's up about changes Outdated Java use makes tech problems a common issue May be suddenly removed from lines if you don't meet their metrics

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  3. Helpful (5)

    "CSR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inbound Sales Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Liveops

    Pros

    You are at home that's all the good in this company

    Cons

    This company wants only people that make nickels the minute you make a whole dollar there's an issue. You ask for help and there is none HOWEVER the minute yu make a mistake there is no coaching to see what the issue was or what mistake was actually made they throw you under the bus as they never new you this is no place to pave your anything about you life on because you must be worried if you will be a "contractor" long with them. Management?? What's that! Learn on your own but please don't make one mistake or you are doomed. DONT BASE YOUR LIFE OR SUPPLEMENT YOUR INCONE HERE , you'll find yourself in a mess

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    Liveops Response

    December 15, 2016Online Marketing Specialist

    I'm sorry to hear that you feel this way. We have been working to improve communications with our contractor agents, and listening to what agents have to say about how we can improve their experience with LiveOps. It is important to us that our contractor agents feel valued and have access to the resources they need.

  4. Helpful (4)

    "Work from home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Inbound Sales Representative in Talladega, AL
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Liveops for more than a year

    Pros

    Work from home, Select your own schedule, Just follow guidelines set by company will make a great money if you are a good sales person

    Cons

    Dealing with the crazy people who call in who are either drunk or nasty and rude prank calls for male enhancement products to many kids have access to TV and phone late at night and wee hours of the morning

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    Liveops Response

    May 25, 2016Online Marketing Specialist

    Thank you for taking the time to leave a review.

  5. Helpful (2)

    "Great WAH Opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Inbound Sales Representative in Saint Charles, MO
    Recommends
    Positive Outlook

    I have been working at Liveops

    Pros

    LiveOps is a reputable virtual WAH opportunity for those looking for flexibility, work/life balance, and pay that has the potential to greatly surpass minimum wage. The training program is comprehensive and while there is a learning curve; the basics are covered in depth which allows your business to start off on the right foot. As many other reviewers have commented, you get out what you put in. If you are dedicated, willing to learn and make adjustments, the earning potential is greatly enhanced. There is a real sense of personal accountability which drives an agent to excel. LiveOps is a great source of supplemental income and many agents have found success with the company as a primary income generator.

    Cons

    Call volume can vary; which, at times, can prove to be discouraging. However, this is highly dependent on various factors that can, in part, be controlled by agent performance. Agents who are uncomfortable with up sells, affinities,etc. may find they are better suited to customer service oriented lines.

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    Liveops Response

    May 25, 2016Online Marketing Specialist

    Thank you for taking the time to leave a review. Our independent contractor model does give agents a lot of control over and responsibility for their own success and income potential. We give agents access to the resources they need to succeed and as you stated many agents do find the success that they are looking for with LiveOps.

  6. Helpful (1)

    "Inbound Sales"

    3.0
    • Work/Life Balance
    Inbound Sales Representative in Pierre, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops for less than a year

    Pros

    Work At Home! Set hours around your family, events, etc.

    Cons

    The pay. Although there is little overhead here, other than a dedicated landline and internet.

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    Liveops Response

    February 8, 2016Online Marketing Specialist

    Thank you for leaving a review. Being able to work at home around your family is a wonderful thing and we are happy to see agents enjoying that flexibility. You mentioned that you would like to talk with a mentor one on one. I encourage you to look into the drop in Q&A sessions or conference calls, or to use one of the mechanisms provided to send a message to LiveOps staff. We also provide agents with access to forums where they can connect with fellow agents to share tips.

  7. Helpful (2)

    "Customer Service"

    4.0
    Inbound Sales Representative in Roseville, MI

    I have been working at Liveops for less than a year

    Pros

    flexible hours you pick and choose

    Cons

    metrics can get tough at points

    Liveops Response

    December 11, 2015Director, Agent Acquisition and Onboarding

    Thank you for taking the time to provide a review.

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