Liveops LiveOps Contractor Reviews

Updated 12 Jan 2016

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1.5
6%
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Liveops Chief Executive Officer Greg Hanover
Greg Hanover
0 Rating
  1. Helpful (4)

    "Poor Unpaid Training. No support."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - LiveOps Contractor in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liveops for less than a year

    Pros

    Setting your own schedule can be a benefit especially if you have kids at home.

    Cons

    Initally I responded to the ad because it said I could make $12 an hours...not bad for an work from home position. But, later, I find out, you are paid by the minute you keep the caller on the phone. I've read a lot of mixed reviews of this place. They do not pay during training, you have to buy your own back ground check, and you aren't guaranteed an average dollar amount per hour.

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    Liveops Response

    January 14, 2016Director, Agent Acquisition and Onboarding

    Thank you for taking the time to provide feedback. I am sorry to hear that your experience was not positive and would like to address some of your specific concerns. You mentioned that you could not speak to a live person and could not get answers to your questions. This is concerning to me as we have numerous opportunities for interaction with LiveOps staff - such as onboarding Kick-Off sessions, drop in Q&A sessions, virtual learning sessions, conference calls, and numerous mechanisms to send a message to ask questions. We also provide agents with access to forums where they can connect with fellow agents. In order to give you the most freedom and flexibility with your schedule, LiveOps works with agents as independent contractors. We connect you with clients and provide tools that make managing your independent business easy. Our website and opportunity descriptions provide straight forward information about how independent agents earn money on a per minute talk-time basis. Some programs may also include performance-based pay or incentives.

  2. Helpful (17)

    "It's garbage"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    LiveOps Contractor in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liveops

    Pros

    Flexibility to work from home

    Cons

    - Applied for "Inbound Sales".... no such thing in reality. You are a glorified customer service rep being paid per minute of talk time. You don't make any commission on upsells only on 'affinity partnerships": magazine sales, transfers to 'travel agents' for 'free' trips, identity theft systems, shopping clubs... all of the '"programs"' where you 'try for free 30 days and can even cancel and not be charged' type of deals. - support by the LiveOps staff is very poor. All of your support will come from the other agents via a forum system or a chat room. The chat room is rather hit or miss. You do not even have an e-mail system to directly contact specific people within the company! You have an "InBox" which they can send info to you and you can only send messages to specific teams. - horrendous scheduling model - 5 times a week (3 on Thursday and 2 on Friday) you can enter into a scheduling application to click on a time block (30 min blocks) to guarantee the hours you will get.... oh but wait 20,000 other agents will be doing EXACTLY the same thing at the very second the schedule goes live. Within 1-2 minutes the ENTIRE schedule is full. Try to get a schedule with that.... good luck. Waste of time. So, while Work At Home type jobs state they can provide good work/life balance... if you have to take calls in the middle of the night one day and then morning the next... not much balance. - Training: you start with 7 "As Seen on TV" type companies like what you would see on late night infomercials. Once you finish a preliminary number of calls which takes under a day or two to see if you do well, you are put into the massive pot of everything and everyone.... you will get calls for products they don't even have scripts to learn before hand.... and there are 100's of products from all sorts of companies..... including a referral to a psychic line! How fun! :-( - Management keeps a list of all products / scripts / TV ads for you to watch... there are 100's of them and you have no idea what you are going to get on the phone at any given time. Do a search on the history of LiveOps.... you will see how the wonderous LiveOps opportunity has fallen in each iteration and that even top brass don't hang around much these days.

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  3. Helpful (4)

    "Not as Promised"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - LiveOps Contractor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liveops for more than a year

    Pros

    Payroll schedule is as promised, also it great to have the flexibility of making your own schedule.

    Cons

    There is no one to speak with if there is a problem; they put the CLOUD in imaginary. The system mainframes need more processors and updating, it lacks the capability to handle bad weather and very high call volumes. Which in typical Liveops’ fashion they blame the Agent's systems, never taking responsibility for any technical issues because that means if an Agent miss a commit due technical issues then they would have to honor your commit. CSReps on VCC is a total time waste, they respond when the callers get frustrated and hang up, then you receive a compliance event (CE) for providing incorrect info or call disposition. Why? No one is available, CLOUD!!! Performance feedback and CE are given for every or anything just don't expect to rebut or dispute. They will even suspend your lines without any warning and turn it back on without warning too. It’s like listen to me, response not needed. Be courteous and answer all callers’ questions, BUT expect a CE for "excessive talk time." Lastly, if it is our business then we should decide whether we want to take Affinity calls and not be penalized, by not getting any calls when siiting on a commit..

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  4. Helpful (1)

    "good work at home company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - LiveOps Contractor in San Diego, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Liveops for less than a year

    Pros

    Its great to have the flexibility of making your own hours, there are decent income opportunities if you put in enough time, it can be worth it. New Management is making a lot of positive changes

    Cons

    Can't really control the calls that come your way. So you make money when the phone rings, but you don't if there aren't enough calls coming in. They need to change the metric pay system so that it is more fair.

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  5. Helpful (6)

    "Extremely High Turnover"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - LiveOps Contractor in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liveops for less than a year

    Pros

    Shares a nice campus with other companies like EA - If you walk out the back of the shared office building it's nice and soothing. Free bagels and fruits a couple times a week, free drink fridge and cheap vending machine Most employees can work from home Fridays Near the Caltrain and most employees steal rides for free on the EA shuttles

    Cons

    Amazingly high turnover rate - Over a third of the company left in the past 12-18 months. Most employees work from home Fridays because they have horrible commutes since they relocated. Below market rate pay - They constantly use contractors and try to lowball which results in the poor quality Human Resources - They're stuck in their old ways and you can hear them discriminate over trivial things that have nothing to do with being capable of doing the job like format of a resume or not working in the industry for a position where it doesn't matter. CEO that's not good with people - He moved the company from Santa Clara which is surrounded by talent to Redwood City. Bad overall morale - People are there because they don't have many other options

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  6. Helpful (6)

    "Horrible Business"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - LiveOps Contractor in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liveops for more than a year

    Pros

    None. They are the worst place to contract ever.

    Cons

    They will boot you for no reason and never give proof.

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