Liveops Reviews | Glassdoor.co.uk

Liveops Reviews

Updated 11 Jun 2019

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Found 437 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
65%
Approve of CEO
Liveops CEO Greg Hanover
Greg Hanover
40 Ratings
Pros
  • "Flexible schedule to work from home(in 180 reviews)

  • "Make my own hours, flexible schedule, choose types of calls I decide to handle, lots of resources available to improve skills(in 44 reviews)

Cons
  • "Lack of call volume can sit and hour easy w/o a call meanwhile not getting paid(in 60 reviews)

  • "Company states, "you are paid talk time"(in 40 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great to be able to help build a winning company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in London, England
    Recommends
    Positive Outlook

    I have been working at Liveops full-time for more than a year

    Pros

    - Excellent product set that hits the market sweet spot for multichannel cloud contact centres - Superb team of people - all pulling together in one direction, and supporting each other. Love being part of what we're building here. - Not bounded by my job title - I can see what needs to be done so roll my sleeves up and do it. Great to have that autonomy, and trust. - New leadership team (new CEO) adding fresh impetus...

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    Cons

    - Usual challenges/growing pains of a young company in start up mode: how best to apply resource to drive growth at optimum pace? But if you have an opinion on how to work through these challenges, yours will be as valuable an input as everyone else's.

    Advice to Management

    Some of my comments above are typical of those that characterise 'great places to work': trust, team/camaraderie, respect, communication, management credibility, and enjoyment. We have an opportunity to turn LiveOps into a 'great place to work': keep walking the talk, and I'll walk with you.

    Liveops2014-07-15
  2. Helpful (2)

    "A lot of promise, and a lot of promises: Neither fulfilled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Director in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Liveops full-time for more than a year

    Pros

    Excitement and the feeling that there is technology being developed that will be shaping the future . The potential for exercising share options. Some excellent customers like Salesforce. Technology that looks and feels intuitive in client demonstrations.

    Cons

    This might just be a 'start-up thing' - but I found some major challenges. There is an awful lot of vapourware in terms of what is presented to the customer/partner, and what is actually happening/achievable, proven... this pushed me out of my comfort zone as a salesperson at times. Also the culture is entirely US-focussed, highly detached and quite often does NOT reward effort outside of billable seats. I found that...

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    Advice to Management

    People in your organisation need time, effort and engagement to reach their potential. Too many promises on what might happen will really start to burn people out. When I worked here the CEO would not even share a cab ride with his employees. This speaks volumes.

    Liveops2014-10-20
  3. "Innovative company and a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Managing Director UK in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops full-time for more than a year

    Pros

    Main aim of the CEO is to build a great company. Employee and Customer satisfaction are the top priorities for the leadership team Flexible work environment and a fun culture

    Cons

    The company is on a huge change curve and it's difficult to comment on the cons at this point. One of the main things that was a challenge was company communication but this has already been addressed by the deployment of new communication tools such as Lync

    Advice to Management

    Keep going as you are.. We have an awesome product, awesome team and we need to keep the momentum.!

    Liveops2014-07-23
  4. Helpful (1)

    "Work at home"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Customer Service Representative 

    I have been working at Liveops part-time

    Pros

    Too soon to tell how well or how many calls

    Cons

    A lot of emails from the start

    Liveops2019-06-11
  5. Helpful (5)

    "Best Company and People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Liveops full-time for more than 8 years

    Pros

    The people and culture is what makes this company truly awesome!!!

    Cons

    Too many chiefs and not enough Indians. Work life balance is poor.

    Advice to Management

    Listen to your employees!!

    Liveops2019-04-03
  6. Helpful (4)

    "Auto Claims"

    StarStarStarStarStar
      Current Employee - FNOL in Orlando, FL

      I have been working at Liveops full-time for more than 3 years

      Pros

      Making your own schedule and working at home are great ideas

      Cons

      Lack of call volume can sit and hour easy w/o a call meanwhile not getting paid.

      Advice to Management

      I have been an independent contractor w LO for 3 years and everything was going great up until these last couple of months. I have good scores and commit adherence. The company has been cycling through new agents for the FNOL program and have just started again so the older experience agents are starting to take a hit again to where you can sit up to an hour in between some calls and not get paid. There should be another...

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      Liveops2019-04-24

      Liveops Response

      May 11, 2019Talent Marketing Manager

      On behalf of Liveops, thank you for sharing this feedback. Independent Contractor Agreements (ICA) vary from client to client, so the experience, including call volume can vary from one client to the next. With that being said, Liveops does everything we can to optimize call volume ...

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    • Helpful (2)

      "Rewarding and Challenging"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Product Support Specialist in Hanover, PA
      Recommends

      I have been working at Liveops part-time for less than a year

      Pros

      Good company to work for. Plenty of opportunity for hands-on continuous learning.

      Cons

      Initial training is fast and furious. But if you catch on you can become really good in this position.

      Liveops2019-04-10

      Liveops Response

      April 12, 2019Talent Marketing Manager

      Thank you for your review. Liveops is committed to sharing opportunities for independent contractors to work around their life. We're so glad to hear that you feel your're experiencing that promise delivered as an independent agent. We'll pass your praise along to program leadership!

    • Helpful (2)

      "it's okay if you don't ask to switch projects"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative 

      I worked at Liveops part-time for less than a year

      Pros

      Flexibility when scheduling, work at home

      Cons

      contract position, not an employee

      Liveops2019-04-02

      Liveops Response

      April 3, 2019Talent Marketing Manager

      Thank you for your review. We're glad you enjoyed the flexibility Liveops offers independent contractors. We'll pass your feedback about switching programs to leadership.

    • Helpful (7)

      "Bad management"

      StarStarStarStarStar
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Associate 
      Doesn't Recommend
      Disapproves of CEO

      I have been working at Liveops full-time for less than a year

      Pros

      Good extra income. Flexible schedule.

      Cons

      Terminate or disable account for a long period of time without considering the employees. Lack of technical support. When there is a call volume, they always find excuse to disable employees. If the customer complaint about their product, they punished the employees instead of improving the system.

      Advice to Management

      Have more consideration in their employees.

      Liveops2019-04-02
    • Helpful (8)

      "Work from home, work your own hours"

      StarStarStarStarStar
      • Work/Life Balance
      Current Employee - Anonymous Employee in Atlanta, GA

      I have been working at Liveops for less than a year

      Pros

      Work from home, select the days and times you want to work

      Cons

      Felt bad for some of the customers who had ordered stuff from those infomercials and their cards were charged monthly for extra stuff. They called very angry.

      Liveops2019-01-29

      Liveops Response

      April 1, 2019Talent Marketing Manager

      Thank you for your review. We're so glad to hear that you found the flexibility and ability to work remotely rewarding. Independent Contractor Agreements (ICA) vary from client to client, so the experience—including call type and call expectations—vary from one client to the next. ...

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    Found 437 reviews