London Mint Office Reviews
65% would recommend to a friend
(32 total reviews)
Daniel Penney and Christopher Wood
47% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Found 32 of over 33 reviews
Updated 1 Oct 2023
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- 5.024 May 2023Account ManagerCurrent EmployeePorth, Wales
Pros
Great place to work at
Cons
Nothing at all to complain about
- 1.01 Oct 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
Nil, other than remote work.
Cons
Terrible pay, no offered pay rises, no training offered, no support, no benefits, no opportunities, they don't follow procedures and they treat people like numbers.
1 - 1.022 Aug 2022Anonymous EmployeeFormer Employee, more than 3 yearsPorth, Wales
Pros
Pros are I no longer work there.
Cons
Shambles of a company, run by completely incompetent management staff and director team. HR engage in gossiping about anyone and are totally unapproachable and would happily go straight to the managing director if you have any complaints about the higher ups and twist things. The managing director has no knowledge or any control of any of the goings on, and has resided over a number of record failing months to hit target. Staff turnover is extremely high, you're basically just a number to them. I was there for a few years and during that time they changed the director team at least 5 times, moving everyone around and they still continue to fail miserably. Sales "management" team continually fail to hit their target with no repercussions. It's basically a boys club, if you're in with the big boys then you're looked after. They hire without legally putting jobs on display and are quite happy to employ family for senior roles despite their complete lack of suitability for the role. Pay is minimum wage, even on salary they expect you to work way over your hours with no reward, basically meaning you work for less than minimum wage without getting anything back.
2 - 2.01 Sept 2022Sales AgentFormer Employee, more than 5 yearsTonypandy, Wales
Pros
Commission structure is decent and work colleagues as miserable as you
Cons
Where do I even start Management, unless your belonging to someone , messing around with someone or brown nosing higher up then you aren’t liked. If you have no experience at sales or managing a team then guess what your getting a promotion. This company will walk all over you and break every law in the book to scare and threaten the 18-23 year old they hire. Don’t even bother going to HR as their the puppet masters of being bullies This place screams unprofessional, it’s a boys club run by idiots. Management will push and push you to sell to the point of misselling and then throw you out when it back fires. This place thrives of you being a team player and bending over backwards to hit target with out any over time pay or reward. If you want no social like and you feel anxious and miserable about your job then please apply to work at the London mint office. Only positive thing about working here is it’s local and the other poor sods working here are as funny and kind as you .
4 - 1.014 Apr 2023SalesFormer Employee, less than 1 yearTonypandy, Wales
Pros
Leaving before they broke my spirit and dignity
Cons
Long hours Overworked 6 day working weeks No work life balance Miss-selling to vulnerable elderly people The sales agents here prey on vulnerable elderly people, they are pressured by their managers to do so to hit their target. Sales agents even dial out on witheld numbers due to trying to bypass people who have blocked their number due to previous harassment to their elderly customers. I heard one story which is true as it was a call that was listened to, a sales agent called a customer who was confused on her front door step awaiting an ambulance to arrive. The customer thought the phone call was the ambulance ringing the dispicible heartless sales agent still pitched her and sold her a 7k coin set while she was awaiting her ambulance. While listening to calls I heard what I deemed to be vulnerable elderly people say no they cant afford it 4-5 times and the sales agent still pushing for the sale and eventually talking the elderly person into saying yes. Imagine someone doing this to your grandmother and clearing out their hard earned life savings. Everyone is overworked there that is obvious they expect you to work 6 day working weeks just to meet the companies overall target so there is no work life balance. You are payed minimum wage and commission is paid out two months after you have sold it due to people potentially returning their purchases due to never wanting it in the first place as they've been "miss-sold" to. If you have any moral compass or dignity about you, you won't be able to work here. If you enjoy scamming the elderly without any conscience and working 50-60 hour weeks then this could be the place for you. Just to add you don't get any phone signal here and no personal phones are allowed so you will be completely cut off from the outside world. My advice to managers would be to cut out the 6 day working weeks and promote a healthy balance between social and work life. The company needs to be audited as the way they sell to the elderly I think is cohersive and wrong.
1 - 5.026 Jun 2022Anonymous EmployeeFormer Employee, more than 5 years
Pros
Passionate about providing good customer service Great team of people Managers that care about staff Opportunities to learn Fascinating products
Cons
None that I can think of
- 5.08 Jul 2022SellerCurrent Employee, less than 1 yearTonypandy, Wales
Pros
Lovely people nice company work for
Cons
None all good lovely company
- 5.013 Jun 2022Sales ManagerCurrent Employee, more than 5 yearsTonypandy, Wales
Pros
Flexible company who really look after us
Cons
No windows on sales floor
- 3.025 May 2022Customer Service RepresentativeFormer Employee, more than 3 yearsLondon, England
Pros
Good people to work with
Cons
The pay is not competitive enough
- 1.021 Mar 2022PurchaserFormer Employee, less than 1 yearRhondda, Wales
Pros
There are no good reasons to work at London Mint Office.
Cons
Work/life balance does not exist. CEO, managers and other co-workers call late in the evening expecting you to work for "urgent" matters with zero thanks. There is no diversity and inclusion. CEO can be offensive. It's a toxic place to work and I cannot stress how important it is to stay away from this environment.
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London Mint Office Reviews FAQs
London Mint Office has an overall rating of 3.7 out of 5, based on over 33 reviews left anonymously by employees. 65% of employees would recommend working at London Mint Office to a friend and 54% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.
65% of London Mint Office employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated London Mint Office 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.
