Lovisa Reviews | Glassdoor.co.uk

Lovisa Reviews

Updated 18 Jul 2019

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Found 321 reviews

1.9
StarStarStarStarStar
Rating TrendsRating Trends
15%
Recommend to a Friend
23%
Approve of CEO
Lovisa CEO Shane Fallscheer
Shane Fallscheer
169 Ratings
Pros
  • "Another thing that is good is the 50% discount on all of their products(in 55 reviews)

  • "70% staff discount - only once a month(in 45 reviews)

Cons
  • "They push ou to sell add ons like crazy(in 57 reviews)

  • "Poor communication from store support and regional managers(in 56 reviews)

More Pros and Cons
  1. Helpful (2)

    "I LOVE MY JOB!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovisa full-time for more than a year

    Pros

    The people at Lovisa are definitely the best I have worked alongside in my career- everyone is so supportive and we are definitely one team working towards one dream! The opportunities for progression are amazing due to us being such a fast expanding global brand- it's so exciting to be a part of something so inspiring!

    Cons

    Lovisa is so faced paced, in order to keep up with current trends and bring the latest runway looks into stores at high street prices. It is definitely a place that'll keep you on your toes- there is never a dull day in a Lovisa store! Time flies when you're having fun!

    Advice to Management

    Our managers are the best of the best and work incredibly hard to maintain their high store standards and outstanding customer experience- an inspiration to their teams!

    Lovisa2019-03-05
  2. "Such a welcoming and loving company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Lovisa part-time

    Pros

    The team members praise from management ability to grow within one year

    Cons

    No staff room Long busy hours

    Lovisa2019-06-19
  3. Helpful (1)

    "Double edged sword"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Lovisa full-time for more than a year

    Pros

    50% off jewelry, fast growth and team members make it enjoyable

    Cons

    Never feel like I am the manager in my store as we are consistently micro managed by regionals, don’t get to write own ROTAs for your store and often extremely understaffed. If someone calls in sick you have to get permission from your regional to get cover otherwise you will be left alone all day when it’s busy but still expect to have amazing customer service, make target and complete updates and if you don’t get it...

    Show More

    Advice to Management

    Let the store managers actually manage their store and give more responsibility. When staff have a question, answer it instead of being ignored and only contacted when they want something.

    Lovisa2019-07-14
  4. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovisa part-time for more than a year

    Pros

    Discount is the only good thing

    Cons

    Literally everything, not like any company I’ve ever experienced

    Lovisa2019-07-01
  5. "Prepare to cringe."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate - Stylist 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lovisa part-time for less than a year

    Pros

    50% off jewellery makes getting presents easy and uniform is quite chill as long as you dress up.

    Cons

    It's so fake and cringey, you have to take pictures of everything and play weird games to show you are "having fun" to customers. Management isn't strict as they are use to people coming and going, which makes other staff think they have some sort of power in store in order to be lazy and go on their phones etc.

    Advice to Management

    This job is good for part timers who want a few hours, but it is definitely not a long term job, management need to re-work their system and let everyone play their role properly. Customer experience is also very different in the UK to other countries, realise that British people aren't into the overly-smiley forced fake persona you want us to play. Also employ staff more on their work experience and employability skills...

    Show More
    Lovisa2019-05-21
  6. "Alrighy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stylist 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lovisa part-time

    Pros

    staff is alright 50% from products

    Cons

    management is crap pay isn't great don't care about staff

    Lovisa2019-05-16
  7. "Lots to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in Luton, East of England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lovisa full-time for more than a year

    Pros

    Always busy, nice stock 50% discount

    Cons

    Long hours, hassled for not completing work that is too much of a heavy work load

    Advice to Management

    Less ops

    Lovisa2019-05-03
  8. "Horrible company-AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovisa full-time for more than a year

    Pros

    50% off badly made jewellery, luckily my team in shop is amazing

    Cons

    Poor pay, jewellery is badly made, have to wear new jewellery though we don’t get paid enough to buy that much, expected to work overtime and not be paid, high workload in not enough time, often pay is wrong and they try to cover it up!!! Often don’t get bonus’ that you’re owed, management can’t manage, expected to bother customers constantly to the point that they think you’re stealing, upper management expect the world...

    Show More

    Advice to Management

    Company needs completely rearranging

    Lovisa2019-05-21
  9. Helpful (1)

    "Quite good"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Lovisa part-time

      Pros

      Management for my region are lovely The work is not too hard

      Cons

      Pay could be better

      Lovisa2019-03-15
    • "Sales assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Lovisa part-time

      Pros

      Good team there, good hours given and friendly staff

      Cons

      Having to wear loads of jewellery

      Lovisa2019-03-11
    Found 321 reviews