Luxtripper Reviews

3.6

74% would recommend to a friend

(99 total reviews)

78% positive business outlook

Luxtripper has an employee rating of 3.6 out of 5 stars, based on 99 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Luxtripper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

99 reviews
1.0
7 Jul 2023

Scammers

Recommend
CEO approval
Business outlook

Pros

None. Really there are none.

Cons

I first noticed something wasn't right when most if not all financial dealings for this company is handled by one person (using a fake name) in India. Obscene amounts of money taken for flights, yet flights are not confirmed. They are held for 48 hours then released but the customer thinks they have secure flights. Then Luxtripper tries to get flights cheaper later (most times failing) and tells the customer the airline messed up. Hotel reservations not paid for. Customers not allowed to check in on arrival. Tours not paid for. This company literally works hand to mouth. Some shady transactions with India & Sri Lanka. Management pretending it is a great place to work but in reality I've seen more than 22 people leave within the last 4 months. Management don't care. It's all about the money. Don't be fooled by any good reviews here. They make the outsourced staff write reviews to counteract any negative ones.

1.0
7 Jun 2023

Awful, awful company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Ummm.....nope can't think of any

Cons

Total bullying culture. Managers managing other managers, who manage leaders who manage staff. It's ridiculous! If you face fits you will be given an elevated title very quickly. If not you will be hassled, micro-managed and given all the bad leads. The thought process is that if you are a good seller you will be given all the high-profit leads, whilst anyone trying to hit target will be given the low-end leafs meaning you have to work 3x as hard to achieve target. Managers have absolutely no care for your personal time and seem unable to manage their own time effectively. All staff are encouraged to leave 5* reviews on here to keep the review score high.

1.0
6 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Working from home was good but you can do that with the majority of companies now

Cons

Let me explain what I mean by suspicious activities... 1. Not allowing Travel Specialist access to live booking systems. I believe this is because they don't want to pay for these platforms in the UK and will only pay for them in India. 2. Encouraging Travel Specialist to create imaginary sales and lead clients into believing we are offering them a special discount when in reality, Luxtripper don't have any pricing strategy to begin with. I was told I was allowed to pretend I was offering NHS discount if the client were to book that day. 3. Sales Team leaders and a Sales Manager who are not well travelled and also don't have any people management skills so I am not sure how they got into senior positions at a travel company. No effort was put into supporting me or utilising my skills. 4. Using external companies in India to manage their bookings, operations, live systems and finance even though this is a company based in the UK, dealing with UK clients 5. Many DMC's, large hotel groups and ground handlers in destination now refusing to work with Luxtripper because of unpaid invoices. This has become very apparent to the sales team which has caused many of them to leave or are currently looking elsewhere for work 6. Hired 9 new staff in February, put them through lack-lustre training where the Sales Team Leader just didnt seem to have any answers (unless it was about 1 particular hotel in the Maldives) and then made them redundant 6 weeks later because of a "re-structure" 7. False advertising on their website puts Sales Specialists in uncomfortable situations when they cannot get the product to quote anywhere near to the price advertised 8. When mistakes are made, it is not handled fairly. The blame is solely put onto the travel specialist without consideration of why the mistake was made - for example, the information on sharepoint being completely out of date or the marketing team putting false information on the website to try and generate leads

Viewing 1 - 3 of 99 Reviews

Glassdoor has 103 Luxtripper reviews submitted anonymously by Luxtripper employees. Read employee reviews and ratings on Glassdoor to decide if Luxtripper is right for you.