MAC Cosmetics Reviews

Updated Jul 30, 2021

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Found 1,771 of over 2,086 reviews

3.5
59%
Recommend to a Friend
60%
Approve of CEO
MAC Cosmetics CEO John Demsey
John Demsey
668 Ratings
Pros
  • "Great discount, learn great skills, great start before going into the world of freelance(in 80 reviews)

  • "The employee discount was a huge perk and the staff are amazing(in 72 reviews)

  • Cons
  • "Not much room for work life balance(in 182 reviews)

  • "Write ups for not making sales goals(in 124 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      My experience

      Jun 4, 2021 - Make-Up Artist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great discounts - Good shift times

      Cons

      - High sales targets - Clique culture

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    2. 1.0
      Former Employee, more than 1 year

      They will chew you up and spit you back out.

      Jul 10, 2021 - Retail Artist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You will make friends. Discount is ok. 1 Manager was nice.

      Cons

      Management is awful for the most part. I’d even go as far as saying mentally abusive. I developed serve mental health issues whilst working there and it is because of the way us artists are treated. When the regional trainers decide to grace the store or counter with their presence don’t expect them to even look at you never mind say hello. The majority of them are rude and think they’re better than they actually are. Bare minimum support from management and they will make you feel awful for being sick or late even if it’s a rare occasion that was out of your hands. But then they will happily waltz in late because they won’t be told off. Racism, homophobia and transphobia towards staff is tolerated by management all the time. Artists take a lot of abuse from customers and are not supported with this. It’s becomes and us against them atmosphere with the artist and managers.

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      1 person found this review helpful
    3. 2.0
      Former Employee, more than 5 years

      Declining culture

      Jun 15, 2021 - Regional Trainer in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some talented retail artists and some passionate managers, they kept the company culture alive. Some of the creative opportunities were amazing, unfortunately became less often. Some of the training was organised really well with a lot of investment into materials and the learning experience.

      Cons

      MAC cosmetics simply do not value their talented staff anymore. They lost almost all of their talented artists who made the company what it was, either from redundancy or because the pay was so low they left for other brands like Charlotte Tilbury who pay more and value their staff more. Head office turnover is like a revolving door, meaning anyone in a position of power is so out of touch with the brands ethos’s. They make redundancy’s every single year, since 2016, every year, trainers get cut. They hire them, wear them down, and cut them as their salaries yet high. They hire new trainers in lower salaries, then the whole thing happens again. It’s demoralising. They expect you to do more with less, and as a trainer I received, one day of training myself in my whole career.

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      1 person found this review helpful
    4. 4.0
      Current Employee

      Benefits

      Jul 30, 2021 - Beauty Advisor in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great discount in store and company website

      Cons

      Difficult to move up the ladder

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    5. 5.0
      Current Employee

      Loved my time at mac

      Jun 25, 2021 - Mac Retail Artist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff Discount, the team, opportunities

      Cons

      Flexibility, the management and lack of progression depending on store

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    6. 4.0
      Former Employee, more than 3 years

      Loved it

      Jun 19, 2021 - Make-Up Artist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun, creative, good staff perks, full training.

      Cons

      Long hours, high targets, rude customers,

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    7. 1.0
      Current Employee, more than 1 year

      Would not recommend if you want a secure job.

      May 28, 2021 - Retail Artist in Stratford, London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounted makeup for staff members.

      Cons

      - Money target roles rather than focusing on makeup - Do not value staff that over work for them - Very sneaker behaviour from managers in terms of transparency around contract termination

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    8. 4.0
      Former Employee, more than 1 year

      Rubbish Wage and Sales Bonus

      May 20, 2021 - Mac Cosmetics Artist in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team depending on which store you're in Great training for pro team

      Cons

      Rubbish wage and sales bonus when managers get a massive bonus if counter hits target

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    9. 1.0
      Former Employee

      Terrible.

      May 24, 2021 - Key Holder in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good product range, decent discount to Estee Lauder companies brands, prestige within beauty industry, looks good on cv.

      Cons

      Sub-par pay for the skills and experience asked for, abysmal holiday/pension/sick leave schemes, mentally-absusive management tactics, utter lack of support from HR and HO, no job security, creativity isn't encouraged, any minor benefits have been cut over the last four years.

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    10. 1.0
      Former Employee, more than 8 years

      Only about sale!

      Jul 4, 2021 - Makeup Artist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training about sale Friendly people

      Cons

      Horrible pay and pay rise No more artistry Very unprofessional management A lot pressure for incredible targets

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      1 person found this review helpful
    Viewing 1 - 10 of 1,771 Reviews

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