MSL Reviews

Updated 14 Jun 2021

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Found 374 of over 446 reviews

3.6
63%
Recommend to a Friend
83%
Approve of CEO
MSL CEO Guillaume Herbette
Guillaume Herbette
83 Ratings
Pros
  • "Great people who are passionate(in 20 reviews)

  • "An extremely healthy and fun work environment(in 16 reviews)

  • Cons
  • "Work life balance, over demanding clients(in 32 reviews)

  • "Senior management ruled with favouritism(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Supportive and collaborative environment with huge development opportunities

      2 Jan 2019 - Account Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Extremely supportive environment, you are encouraged to learn and develop in any direction you want to go - Collaborative teams and people - You are surrounded by some really brilliant people - the insight team and the tech/digital/UX teams are superb and will help with everything they can! - Culture is fun and friendly - you get out what you put in. There is no pressure to attend all events or parties, but lots of options if you do want to

      Cons

      - Currently under-resourced which means workloads can be heavy - Some processes need tightening up and streamlining, so this can create frustrations and unnecessary delay - Hard work can go unnoticed, and unrecognised

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      3 people found this review helpful
    2. 1.0
      Former Employee, more than 1 year

      Emphasis on productivity without any care for wellbeing of employees

      21 Dec 2020 - Anonymous Employee in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some very talented and great individuals (who the business honestly don't deserve)

      Cons

      Staff are treated as expendable and everyone complains about being overworked and under-appreciated. Very little support from seniors who have very high expectations but are not willing to invest in development. The HR department in particular are atrocious, have absolutely no interest in fixing these issues and create a very bad atmosphere in the office, always having meetings with senior staff and having absolutely no transparency with the rest, keeping things secret until the last minute even when it directly impacts others. Terrible communication and even gaslight people when they don't hear what they want. They have no care for more junior staff's opinions as long as they don't look bad on the surface but in reality everyone complains about them.

      1 person found this review helpful
    3. 3.0
      Current Employee, more than 3 years

      Overall great place to work

      16 Oct 2020 - Senior Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great, supportive and smart people - Impressive roster of exciting clients to work with - Good benefits - Good growth opportunities for the most part

      Cons

      - Lack of work/life balance

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    4. 3.0
      Current Employee

      Great projects, great progression, hard work...

      2 Nov 2020 - Graphic Designer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There's loads of opportunities to grow

      Cons

      You're expected to work very hard

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    5. 4.0
      Former Employee, more than 3 years

      Good agency overall, but leadership needs to be improved

      23 Jul 2019 - Account Director in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Flexible working policy (working from home/anywhere) - Training & development opportunities (although not enough, and there should be more) - Opportunity to work collaboratively with other Publicis Groupe agencies (Power of One) - Willingness to improve D&I

      Cons

      - The leadership is not good, not enough diverse and inspiring - Confusion between Account Managers & Project Managers roles in terms of responsibilities - There should be more training & development opportunities

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    6. 4.0
      Current Employee, more than 1 year

      A good agency

      14 Apr 2019 - Director in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, good environment, great clients, fantastic creative work. Work/life balance pretty good although we work hard. Great insights team. Fun.

      Cons

      Monthly targets by practice can stifle entrepreneurialism. Sometimes strive a bit too hard for perfection which causes inefficiencies. I don't mind that it is a commercially-driven business, but those of a more creative mindset can find that challenging.

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    7. 2.0
      Former Employee

      A PR agency, In a spin

      12 Jun 2019 - Director in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some very likeable good-spirited people, particularly in creative, strategy and project teams. Some good clients who've been with agency a long-time (like EY) so there's the real ability to work in partnership and take some risks. Promotions and pay rises to happen if you're in early to mid career stage (not really a pro but in some agencies they never happen!) Convenient location near tube. Some good opportunities within Publicis shared office for joint-project working and training/events.

      Cons

      One of those reviews where I really hope it's got better since I left, but from what I hear it's probably continuing to nosedive. A really strange mix of different cultures: Consumer and Corporate PR that's totally old school and not in any way even digital or progressive, Employee team that's more of a full service comms agency but to somewhat low end clients at big brands, and a health practice that's in about as good health as a US-owned NHS. In the middle, a design agency that most clients can't afford that masquerades as a 'full creative' agency. Biggest issue: incompetent board-level management. Male, pale, stale and deluded - believe their own hype. Terrible listening skills with employees at all levels. Does not encourage diversity of thinking. People succeed or fail based on hearsay and whispers rather than actually being given the best chance to do their job well. You can be incredibly experienced and knowledgable in your field and made to feel small and incompetent by people with far less knowledge than yourself who are more interested in the sound of their own voice. BME and women have particularly found this environment challenging. Too much of a culture from accounts teams of do it quick/cheap and then wonder why clients feel short-changed (fees are crazily high also). No value placed on quality ,though starting to move towards an appreciation of insight and planning after a few years with some strong planning/strategy managers in post. Creative department run quite old school and more like a design studio - not fit for multi channel projects. Ineffective talent management (well-meaning but inexperienced and do not tackle seriously complaints). Totally underresourced - many staff leave, aren't replaced (e.g. the entire digital team left and weren't replaced). Resourcing and senior management don't have the foresight to provide capacity and skills to grow. Opportunities left on table and good people left frazzled with little time for their own lives. You either disengage, soldier on, or leave. Work-life balance options and flexibility actively rolled back in time I was there (including some staff told explicitly that they couldn't make use of the very small flexible working already in their contract to adjust work start time as it wasn't considered 'the normal'). It may happen now due to Publicis mandating it but it wouldn't be offered willingly. Cronyism in senior management - giving work to their friends/spouses rather than even in-house staff, or more qualified freelancers. Also comes back to senior board management thinking they know best, when they invariably don't. Feels like it's run by accountants, not creatives. Value placed on how few hours it takes to do a job, not on client feedback or awards/quality work. I've never worked anywhere where so much energy was drained arguing over why it takes some 2 hours instead of 1 hour to do a job that at a better structured agency they'd give you a day to do it - has a feeling of being a sweat shop unnecessarily - it could feel more like a boutique agency if there was a less restrictive means of planning budget with clients. Almost no retainers or full time projects at all so you always feel like you're 'on the clock' trying to get work done and everyone juggling dozens of projects a week which reduces quality. Some very unethical clients (those with poor environmental track record, tobacco). Not transparently communicated in advance to those expected to be working on these accounts. Some account managers / project managers are quite good, but many are a grade below what you'd expect in a London agency, and can't work out how to plan work or deal with clients (who are often inexperienced) effectively so this just leads to doing poorly scoped work for the sake of work that is often dull and may not even be what the client wants or needs. Too much wasted time and effort, too often. Office over crowded, loud, lacks privacy and any real atmosphere. Utterly delighted to leave it. In summary, London's a big place. Unless you're at the start of your career and you really need a step up (it won't come easy but there's opportunities here) then give your job search a bit more time before thinking about a move here. Or ask a lot of questions to the recruiting team and your prospective line manager to find out if it's right for you.

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    8. 1.0
      Former Employee, less than 1 year

      Smoke and mirrors

      4 Nov 2018 - SAE in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance - but that's because there is literally nothing to do.

      Cons

      When interviewing I was led to believe that there would be lots of creative & strategic global work, a buzzing social scene and quick progression. In reality, it was dull admin and no creative consultancy, non-existent social life and met someone who had been an AE for nearly two years. A total lack of urgency about anything - at one point we practically had someone leaving every week and they were only being replaced with freelancers, a culture of people putting meetings in the diary and not showing up (including training), and an attitude to new biz where 'it comes to them'. Avoid. Avoid. Avoid.

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      5 people found this review helpful
    9. 2.0
      Current Employee, more than 1 year

      Some pros, but the culture needs a serious shake-up

      15 Oct 2018 - Senior Account Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Some very capable colleagues dotted around the business. Sadly most left over the course of 2018 - You can work on some big name clients, with interesting work - The creative studio is a tightly run ship, with a great atmosphere

      Cons

      - Zero communication from senior management. You feel a lot is left unsaid - leads to whispers and rumours - Unsupportive HR. More concerned with self-promotion at board level than helping the people within the business - Strange atmosphere with all the leavers. Management plug the gaps with freelancers which is a short-term solution - Pressure to be the same 'type' of employee - i.e. loud, outspoken, macho. No celebration or empowerment of different personality types or ways of working

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      4 people found this review helpful
    10. 1.0
      Former Employee

      Company that doesn't know what it is

      2 Jul 2019 - Account Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some very good people at mid and junior levels Decent office Occasional interaction with wider Publicis group

      Cons

      Complete absence of leadership Very poor internal culture Confusion about what the company is and what kind of clients it wants High staff turnover with little ability to keep good people

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