MSLGROUP Reviews | Glassdoor.co.uk

MSLGROUP Reviews

Updated 6 Dec 2019

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3.3
58%
Recommend to a Friend
61%
Approve of CEO
MSLGROUP CEO Guillaume Herbette
Guillaume Herbette
60 Ratings
Pros
  • "Usually depends on the team you work with, I personally worked with not so great people but overall they were respectful(in 16 reviews)

  • "Work/life balance pretty good although we work hard(in 13 reviews)

Cons
  • "there's no work/life balance, I don't think someone could survive more than 5 or 6 years without serious breakdown(in 23 reviews)

  • "Senior Management should communicate more to the wider business(in 16 reviews)

More Pros and Cons
  1. Helpful (1)

    "Supportive and collaborative environment with huge development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MSLGROUP full-time for more than 3 years

    Pros

    - Extremely supportive environment, you are encouraged to learn and develop in any direction you want to go - Collaborative teams and people - You are surrounded by some really brilliant people - the insight team and the tech/digital/UX teams are superb and will help with everything they can! - Culture is fun and friendly - you get out what you put in. There is no pressure to attend all events or parties, but... lots of options if you do want to

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    Cons

    - Currently under-resourced which means workloads can be heavy - Some processes need tightening up and streamlining, so this can create frustrations and unnecessary delay - Hard work can go unnoticed, and unrecognised

    Advice to Management

    Ensure people have an outlet to voice frustrations, restrictions or concerns and recognise people when they go the extra mile (irrelevant of revenue) or for continued hard work.

    MSLGROUP2019-01-02
  2. "Good agency overall, but leadership needs to be improved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Director in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at MSLGROUP full-time for more than 3 years

    Pros

    - Flexible working policy (working from home/anywhere) - Training & development opportunities (although not enough, and there should be more) - Opportunity to work collaboratively with other Publicis Groupe agencies (Power of One) - Willingness to improve D&I

    Cons

    - The leadership is not good, not enough diverse and inspiring - Confusion between Account Managers & Project Managers roles in terms of responsibilities - There should be more training & development opportunities

    Advice to Management

    - Periodically review team leaders’ performance not just based on numbers - Encourage employees to share feedback with Line Managers and HR not just during exit interviews

    MSLGROUP2019-07-23
  3. "A PR agency, In a spin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSLGROUP full-time

    Pros

    Some very likeable good-spirited people, particularly in creative, strategy and project teams. Some good clients who've been with agency a long-time (like EY) so there's the real ability to work in partnership and take some risks. Promotions and pay rises to happen if you're in early to mid career stage (not really a pro but in some agencies they never happen!) Convenient location near tube. Some good... opportunities within Publicis shared office for joint-project working and training/events.

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    Cons

    One of those reviews where I really hope it's got better since I left, but from what I hear it's probably continuing to nosedive. A really strange mix of different cultures: Consumer and Corporate PR that's totally old school and not in any way even digital or progressive, Employee team that's more of a full service comms agency but to somewhat low end clients at big brands, and a health practice that's in... about as good health as a US-owned NHS. In the middle, a design agency that most clients can't afford that masquerades as a 'full creative' agency. Biggest issue: incompetent board-level management. Male, pale, stale and deluded - believe their own hype. Terrible listening skills with employees at all levels. Does not encourage diversity of thinking. People succeed or fail based on hearsay and whispers rather than actually being given the best chance to do their job well. You can be incredibly experienced and knowledgable in your field and made to feel small and incompetent by people with far less knowledge than yourself who are more interested in the sound of their own voice. BME and women have particularly found this environment challenging. Too much of a culture from accounts teams of do it quick/cheap and then wonder why clients feel short-changed (fees are crazily high also). No value placed on quality ,though starting to move towards an appreciation of insight and planning after a few years with some strong planning/strategy managers in post. Creative department run quite old school and more like a design studio - not fit for multi channel projects. Ineffective talent management (well-meaning but inexperienced and do not tackle seriously complaints). Totally underresourced - many staff leave, aren't replaced (e.g. the entire digital team left and weren't replaced). Resourcing and senior management don't have the foresight to provide capacity and skills to grow. Opportunities left on table and good people left frazzled with little time for their own lives. You either disengage, soldier on, or leave. Work-life balance options and flexibility actively rolled back in time I was there (including some staff told explicitly that they couldn't make use of the very small flexible working already in their contract to adjust work start time as it wasn't considered 'the normal'). It may happen now due to Publicis mandating it but it wouldn't be offered willingly. Cronyism in senior management - giving work to their friends/spouses rather than even in-house staff, or more qualified freelancers. Also comes back to senior board management thinking they know best, when they invariably don't. Feels like it's run by accountants, not creatives. Value placed on how few hours it takes to do a job, not on client feedback or awards/quality work. I've never worked anywhere where so much energy was drained arguing over why it takes some 2 hours instead of 1 hour to do a job that at a better structured agency they'd give you a day to do it - has a feeling of being a sweat shop unnecessarily - it could feel more like a boutique agency if there was a less restrictive means of planning budget with clients. Almost no retainers or full time projects at all so you always feel like you're 'on the clock' trying to get work done and everyone juggling dozens of projects a week which reduces quality. Some very unethical clients (those with poor environmental track record, tobacco). Not transparently communicated in advance to those expected to be working on these accounts. Some account managers / project managers are quite good, but many are a grade below what you'd expect in a London agency, and can't work out how to plan work or deal with clients (who are often inexperienced) effectively so this just leads to doing poorly scoped work for the sake of work that is often dull and may not even be what the client wants or needs. Too much wasted time and effort, too often. Office over crowded, loud, lacks privacy and any real atmosphere. Utterly delighted to leave it. In summary, London's a big place. Unless you're at the start of your career and you really need a step up (it won't come easy but there's opportunities here) then give your job search a bit more time before thinking about a move here. Or ask a lot of questions to the recruiting team and your prospective line manager to find out if it's right for you.

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    Advice to Management

    Senior management all should have professional coaching, particularly related to cognitive bias and EQ. Have a plan that combines financials and creative goals. It is a creative agency, after all. Have capacity to scale and take on client work. The whole justifying every hour of resource is draining, wastes times and missing opportunities due to lack of capacity and limited expertise in-house. Invest in... digital expertise. The world is changing, this agency isn't.

    Show More
    MSLGROUP2019-06-12
  4. "Company that doesn't know what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Director 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSLGROUP full-time

    Pros

    Some very good people at mid and junior levels Decent office Occasional interaction with wider Publicis group

    Cons

    Complete absence of leadership Very poor internal culture Confusion about what the company is and what kind of clients it wants High staff turnover with little ability to keep good people

    Advice to Management

    Start again with new management team and have real clarity over strategic direction.

    MSLGROUP2019-07-02
  5. "A good agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at MSLGROUP full-time for more than a year

    Pros

    Great people, good environment, great clients, fantastic creative work. Work/life balance pretty good although we work hard. Great insights team. Fun.

    Cons

    Monthly targets by practice can stifle entrepreneurialism. Sometimes strive a bit too hard for perfection which causes inefficiencies. I don't mind that it is a commercially-driven business, but those of a more creative mindset can find that challenging.

    Advice to Management

    Overall it seems pretty good to me . Management are taking steps to resolve some historical issues around D&I and that feels very positive.

    MSLGROUP2019-04-15
  6. "Toxic, bad management, poor progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at MSLGROUP full-time for more than a year

    Pros

    A Great office location, nice rooftop space,

    Cons

    Poor financial management system, poor choice of team leaders and managers, HR assists managers in their negative agendas, rather than listening to the employees, atmosphere is heavy in the office without any real let up. Will drop new work and deadlines on you at the end of the day, stressful and overworked generally

    MSLGROUP2019-04-27
  7. Helpful (1)

    "London has so many amazing agencies. This isn't one of them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at MSLGROUP full-time

    Pros

    - Good location and office space

    Cons

    - Management only cares about revenue and hitting targets - Boring and uninspired work and output - Lack of processes - chaotic and unstructured, lack of leadership to make necessary improvements - Failure to attract talented staff

    MSLGROUP2019-04-11
  8. Helpful (2)

    "Toxic culture of overpromising and under delivering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSLGROUP full-time

    Pros

    There are no pros at all

    Cons

    No Diversity No Career Progression Toxic Culture

    MSLGROUP2019-01-08
  9. Helpful (3)

    "Some pros, but the culture needs a serious shake-up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at MSLGROUP full-time for more than a year

    Pros

    - Some very capable colleagues dotted around the business. Sadly most left over the course of 2018 - You can work on some big name clients, with interesting work - The creative studio is a tightly run ship, with a great atmosphere

    Cons

    - Zero communication from senior management. You feel a lot is left unsaid - leads to whispers and rumours - Unsupportive HR. More concerned with self-promotion at board level than helping the people within the business - Strange atmosphere with all the leavers. Management plug the gaps with freelancers which is a short-term solution - Pressure to be the same 'type' of employee - i.e. loud, outspoken, macho. No... celebration or empowerment of different personality types or ways of working

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    Advice to Management

    Address the culture problem at its root - stop papering over the cracks. And communicate to your employees!

    MSLGROUP2018-10-15
  10. Helpful (4)

    "Smoke and mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SAE in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MSLGROUP full-time for less than a year

    Pros

    Great work life balance - but that's because there is literally nothing to do.

    Cons

    When interviewing I was led to believe that there would be lots of creative & strategic global work, a buzzing social scene and quick progression. In reality, it was dull admin and no creative consultancy, non-existent social life and met someone who had been an AE for nearly two years. A total lack of urgency about anything - at one point we practically had someone leaving every week and they were only... being replaced with freelancers, a culture of people putting meetings in the diary and not showing up (including training), and an attitude to new biz where 'it comes to them'. Avoid. Avoid. Avoid.

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    Advice to Management

    Maybe try and listen to new joiners? Chances are that other agencies are doing things that you could adopt to make MSL a little better - wasn't offered an exit interview and when I raised issues with my LM during my time there I was just shoo'd off.

    MSLGROUP2018-11-04
Found 270 reviews