Madame Tussaud's Reviews | Glassdoor.co.uk

Madame Tussaud's Reviews

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Found 60 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
50%
Approve of CEO
Nick Varney
21 Ratings
Pros
  • "Free entries into Merlin Attractions, flexible scheduling, no prior work experience needed(in 4 reviews)

  • "Merlin Magic Pass for staff after 6 weeks (includes 20 free tickets to Merlin attractions in the U(in 4 reviews)

Cons
  • "(in 2 reviews)

  • "I would have to say the opportunity for growth is in need of a change although you can move up the process is extremely slow(in 2 reviews)

More Pros and Cons
  1. "fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Assistant in London, England
    Recommends

    I worked at Madame Tussaud's

    Pros

    nice team, fun job, good location

    Cons

    pay could be improved, not easy to progress

    Madame Tussaud's2015-10-24
  2. "Performance Capture Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Performance Capture Host in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Madame Tussaud's part-time

    Pros

    Merlin Passes - increases over time Friendly managers Easy to swap shifts

    Cons

    Long days Rude customers (sometimes) When you leave, £100 to keep Merlin Passes

    Madame Tussaud's2018-04-02
  3. "All good"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Madame Tussaud's part-time

      Pros

      Fun, well paid, interesting

      Cons

      Very busy all the time

      Madame Tussaud's2018-01-29
    • Helpful (3)

      "It used to be better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail in London, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at Madame Tussaud's full-time (Less than a year)

      Pros

      My work colleagues make it more tolerable. "Perks at work" is an added value but no one will actually tell you about it

      Cons

      Pretty much everything else. Management have no idea what they're doing. Often seen running around but with very little clue or confidence in their actions and when you actually do need them they're nowhere to be found. Since the new year there seems to have been a lot of change for the sake of change, probably so they can fire some people and save a bit of money because they're doing so poorly with very few guests...

      Show More

      Advice to Management

      Actually listen to your stuff and look after them. Cut from the top instead of the bottom rather than taking every small thing away.

      Madame Tussaud's2018-02-07
    • "decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Madame Tussaud's part-time

      Pros

      very fun atmosphere, everyone is very friendly and helpful. good social activities

      Cons

      not much room for growth. growth is selective. not everyone gets to progress

      Advice to Management

      stop just giving training to people you are friends with outside work

      Madame Tussaud's2017-10-09
    • "Ok but tiring"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Madame Tussaud's full-time

      Pros

      the people you work with the pay the management

      Cons

      the hours at this job

      Advice to Management

      fix up the hours

      Madame Tussaud's2017-07-04
    • "Photography Sales Operation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      No Opinion of CEO

      I worked at Madame Tussaud's part-time

      Pros

      Lots of diverse people. People are young and old, but they are fun.

      Cons

      Receiving holiday days is quite difficult. Also you are on your feet a lot of the time.

      Madame Tussaud's2017-05-10
    • Helpful (2)

      "Madame Tussauds"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Madame Tussaud's full-time

      Pros

      - Collegues are very friendly and helpful - Slightly better pay than working at a retail store - Merlin Magic Pass for staff after 6 weeks (includes 20 free tickets to Merlin attractions in the U.K.)

      Cons

      - Always busy, constantly dealing with a huge number of visitors can be overwhelming - Not enough training before starting the job, I was thrown in the deep end and had to learn on the job

      Advice to Management

      - More staff needed in the Admissions team, especially during busy days

      Madame Tussaud's2017-02-22
    • Helpful (1)

      "Alright working there"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Madame Tussaud's

      Pros

      Good pay, fun atmosphere, good name. A lot of people are impressed if you work there.

      Cons

      Some stupid rules like never saying no and strict about taking out your phone to check the time. Working with tourists is terrible.

      Advice to Management

      None, management was good

      Madame Tussaud's2016-05-28
    • Helpful (2)

      "Life at Madame Tussaud's"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Attractions Host in London, England
      Recommends
      Approves of CEO

      I have been working at Madame Tussaud's full-time

      Pros

      Potential for training, a LOT of benefits with external companies, can be fun to work at depending in your role.

      Cons

      Not really a 9-5 so hours wasn't too great, high turnover (which is a sign), demanding job yet never enough staff.

      Advice to Management

      Please weed out the politics in the place. A lot of people who had potential could have been better than the ones picked for the job (i.e. Promotions) if it wasn't due to politics.

      Madame Tussaud's2014-06-27
    Found 60 reviews