Madame Tussaud's Reviews | Glassdoor.co.uk

Madame Tussaud's Reviews

Updated Sep 19, 2019

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Found 66 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
55%
Approve of CEO
Madame Tussaud's CEO Nick Varney (no image)
Nick Varney
24 Ratings
Pros
  • "Free entries into Merlin Attractions, flexible scheduling, no prior work experience needed(in 4 reviews)

  • "Merlin Magic Pass for staff after 6 weeks (includes 20 free tickets to Merlin attractions in the U(in 4 reviews)

Cons
  • "A bumpy beginning as a new attraction in Nashville but has evened out now and is on the rise(in 7 reviews)

  • "multiple parts of the museum is malfunctioning and management refuses to fix it, instead they put money into useless projects(in 3 reviews)

More Pros and Cons
  1. "fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Operations Assistant in London, England
    Recommends

    I worked at Madame Tussaud's

    Pros

    nice team, fun job, good location

    Cons

    pay could be improved, not easy to progress

    Madame Tussaud's2015-10-24
  2. "Can get very busy during peak seaons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Seasonal Host in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madame Tussaud's part-time for less than a year

    Pros

    Variety of work Assistance from Managers at all times

    Cons

    Customers get very angry waiting in line Very repetitive work at times

    Madame Tussaud's2019-09-19
  3. "Performance Capture Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Performance Capture Host in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Madame Tussaud's part-time

    Pros

    Merlin Passes - increases over time Friendly managers Easy to swap shifts

    Cons

    Long days Rude customers (sometimes) When you leave, £100 to keep Merlin Passes

    Madame Tussaud's2018-04-02
  4. "All good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Madame Tussaud's part-time

    Pros

    Fun, well paid, interesting

    Cons

    Very busy all the time

    Madame Tussaud's2018-01-29
  5. Helpful (3)

    "It used to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Madame Tussaud's full-time for less than a year

    Pros

    My work colleagues make it more tolerable. "Perks at work" is an added value but no one will actually tell you about it

    Cons

    Pretty much everything else. Management have no idea what they're doing. Often seen running around but with very little clue or confidence in their actions and when you actually do need them they're nowhere to be found. Since the new year there seems to have been a lot of change for the sake of change, probably so they can fire some people and save a bit of money because they're doing so poorly with very few guests coming through but put the blame and pressure on the lower level staff. Talking to staff that have been here for multiple years (including security), the thing you'll constantly hear is how much better things used to be. Staff aren't looked after and neither are guests. It's all a front. Every small perk taken away. A canteen where you can get a nice warm meal for a good price. Gone. Parties to celebrate the staff and pick up morale. Reduced and now you need to pay to attend. Even small things such as plastic plates and a cold water Despenser were taken away.

    Continue reading
    Madame Tussaud's2018-02-07
  6. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Madame Tussaud's part-time

    Pros

    very fun atmosphere, everyone is very friendly and helpful. good social activities

    Cons

    not much room for growth. growth is selective. not everyone gets to progress

    Continue reading
    Madame Tussaud's2017-10-09
  7. "Ok but tiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Madame Tussaud's full-time

    Pros

    the people you work with the pay the management

    Cons

    the hours at this job

    Continue reading
    Madame Tussaud's2017-07-04
  8. "Photography Sales Operation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    No Opinion of CEO

    I worked at Madame Tussaud's part-time

    Pros

    Lots of diverse people. People are young and old, but they are fun.

    Cons

    Receiving holiday days is quite difficult. Also you are on your feet a lot of the time.

    Madame Tussaud's2017-05-10
  9. Helpful (2)

    "Madame Tussauds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madame Tussaud's full-time

    Pros

    - Collegues are very friendly and helpful - Slightly better pay than working at a retail store - Merlin Magic Pass for staff after 6 weeks (includes 20 free tickets to Merlin attractions in the U.K.)

    Cons

    - Always busy, constantly dealing with a huge number of visitors can be overwhelming - Not enough training before starting the job, I was thrown in the deep end and had to learn on the job

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    Madame Tussaud's2017-02-22
  10. Helpful (1)

    "Alright working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Madame Tussaud's

    Pros

    Good pay, fun atmosphere, good name. A lot of people are impressed if you work there.

    Cons

    Some stupid rules like never saying no and strict about taking out your phone to check the time. Working with tourists is terrible.

    Continue reading
    Madame Tussaud's2016-05-28
Found 66 reviews