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Main Street Hub Reviews

Updated 16 January 2018
418 reviews

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3.5
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Approve of CEO
Main Street Hub Co-CEOs Andrew Allison; Matt Stuart
Andrew Allison; Matt Stuart
293 Ratings

418 Employee Reviews

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Pros
  • Work environment is good, great people to work with (in 24 reviews)

  • Our top tenured reps make a lot of money off residuals (in 10 reviews)

Cons
  • Change coming from the upper management level happens quickly, but making changes yourself can be arduous (in 25 reviews)

  • Also it's cold calling so you need to be prepared to make over a 100 phone calls a day to some rude business owners (in 19 reviews)

More Pros and Cons

  1. Helpful (2)

    "It's a grind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Main Street Hub full-time (More than a year)

    Pros

    You'll have a fantastic group of peers to work alongside. The product is continually getting better, and the company is building a new building soon.

    Cons

    Management needs a lot of work, and you will not find a lot of room for career growth here. A lot of great people are pushed out because they voice opinions about the way teams are managed.

    Advice to Management

    Listen to your people, and make a little bit more of an effort to listen to employees and work to make employees want to support you.

    Main Street Hub Response

    11 Jan 2018 – COO

    I appreciate the way you talk about your talented teammates. We really do have a fantastic group of people at Main Street Hub, all working together to further our mission. And, I agree, our product... More


  2. "Great Launching Pad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Street Hub full-time

    Pros

    Main Street Hub is a great place to launch your career in marketing. Management is supportive and interested in your individual growth.

    Cons

    The company is budgeted so individual salaries and team budgets aren't what they should be.

    Main Street Hub Response

    9 Jan 2018 – SVP Sales

    Thanks for this review and for pointing out that being a part of Main Street Hub is a great way to start your career. I agree, it’s a great launching pad for anyone who is ready to work hard and be a... More


  3. "Good Starting Point for Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX (US)
    Current Employee - Inside Sales Representative in Austin, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Street Hub full-time (Less than a year)

    Pros

    They hire amazing people, the culture is what makes the job. No one would be there if we didnt have so much fun. Everyone looks out for each other and the atmosphere is super high energy, positive and everyone is friends. You can have a a close relationship with your manager so if you ask, they will go out of there way to help you. Everyone genuinely wants you to succeed because they know the job gets pretty rough. Barista on staff, kegs after work hours and upbeat energy is what keeps everyone going.

    Cons

    You will most likely not make as much money as they try to sell you on in the interviews. The turn over rate is extremely high, but if you stick it out, it will open doors for you. Cold calling isn't for everyone so it requires a thick skin and strong work ethic. It ends up being what you make of it, but if you invest yourself into doing the best you can, it can be worth it if this is a starter job for you.

    Advice to Management

    Invest more into training the managers. They genuinely care about their sales reps so it was rough to watch them struggle to help us when they were never given the proper tools. Spiffs, team competitions are a great motivator and already increase morale on the sales floor. Keep the culture as strong as it has been, main street hub is a great place to spend monday-friday but primarily because of the reps and all the other staff/management. The culture is what sets it apart from any other cold calling job. Also, provide more product knowledge. Its hard to sell something when we only get a bare minimum explanation of what the product actually does.

    Main Street Hub Response

    28 Dec 2017 – SVP Sales

    Thanks for this valuable feedback and for your words about our culture, team, and managers. It’s clear that you are truly embracing all that Main Street Hub has to offer by working hard, Speaking Up... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A life-changer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Austin, TX (US)
    Current Employee - Sales Manager in Austin, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Main Street Hub full-time (Less than a year)

    Pros

    The best team to work with. Period. If you're willing to dig in and work, this job can change your life. Help and support are right there if you ask, and the structure of promoting from within means that the team just gets stronger. If you're ready to find strength in yourself and grow, this is where you should start.

    Cons

    It's not hard to cold call, but it can be challenging. You need to protect your mindset, and fortunately this is a good group of people who recognize that.

    Advice to Management

    Keep your standards high as you grow. Don't lose sight of who we are, at our core.

    Main Street Hub Response

    28 Dec 2017 – SVP Sales

    I’m proud reading this review and how you talk about your incredible, bright teammates. I also appreciate you pointing out our wealth of professional growth opportunities and that help and support is... More


  6. "Burn and Churn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX (US)
    Current Employee - Inside Sales Representative in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Main Street Hub full-time (Less than a year)

    Pros

    The office is located downtown.

    Cons

    There's too many to list, but the top ones I wish I knew before joining this "company"
    - The pay is horrendous. $20k a year is not a salary anyone can live off of
    - the commission structure is awful, and unattainable to reach a pay level you can live off of (again)
    - Micro-managed managers. If you leave your desk to often to use the restroom, they will take you aside to tell you
    - Lots of yelling, rap music being played, people barefoot
    - There's absolutely no flexibility; if you have a doctors appointment, you have to WORK EXTRA hours to leave for you appointment. It's inhumane really.
    - Total pay equals out to about $10/hr. Retail pays higher than Main Street Hub does
    - Lastly, every company you interview with here on out, will ask you how was the "burn and churn Main street hub? I've heard...."
    It's incredibly embarrassing putting the laughing stock of companies in Austin on your resume.

    Advice to Management

    Pay and respect your employees more. Don't make the whole company a boiler room.

    Main Street Hub Response

    17 Jan 2018 – SVP Sales

    I appreciate your feedback in this review. That said, I want to take this chance to clarify a few points you made about our compensation package. The base salary for this role is $20k, with the... More


  7. Helpful (2)

    "It was ok not bad but got very odd"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Main Street Hub full-time

    Pros

    Benefits, beer and great comp at times. also great help if you know where to find it

    Cons

    low base and you can be let go at any moment.

    Main Street Hub Response

    28 Dec 2017 – SVP Sales

    I appreciate you noting our excellent benefits package which includes 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents, not to mention three... More


  8. "Good Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly smart people; cool location; good office perks (snacks, drinks, in house barista)

    Cons

    Some of the work wasn't very interesting. Sometimes people seemed too friendly at the cost of being more honest.

    Main Street Hub Response

    4 Dec 2017 – SVP Sales

    Thank you for taking the time to leave this review. I’m proud to hear how you talk about your team members and glad that you enjoy the perks we offer our employees. In addition to the awesome... More


  9. "Platform Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Main Street Hub full-time

    Pros

    Work environment is good, great people to work with.

    Cons

    Work can be a bit hectic and process changes are difficult to deal with suddenly.

    Main Street Hub Response

    4 Dec 2017 – COO

    Thank you for this review! I’m glad that you enjoy working alongside our talented team in our upbeat, fast-paced work environment at Main Street Hub. It’s great that you are embracing being a part of... More


  10. Helpful (5)

    "Don’t Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager/Account Manager in Austin, TX (US)
    Former Employee - Customer Success Manager/Account Manager in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Main Street Hub full-time (More than a year)

    Pros

    I made some great friends at MSH

    Cons

    Everything else. This is an awful place to work and I hope I can save even one person from not going through what I did. Getting out of MSH is one of the best things that’s ever happened to me. My only regret is that I let 2 years pass before finally calling it quits.
    MSH takes awesome, hardworking people and works them to death for below-average pay. It’ll take a doozy on your mental health, that’s for sure. You can’t bring any of this up to them, though. If you try to follow the MSH value of “Speak Up” about any of the glaringly obvious issues (huge client churn, ineffective product, miserable employees, low pay), management will imply that the only real issue is that you “don’t have the right attitude” and you’re just not working hard enough — you’ll also be instantly pegged as a troublemaker and be passed over for promotions. I watched a lot of people actually get fired over this (when someone is fired, by the way, they walk you out in front of your whole office).
    So if you make the devastating mistake of accepting a job here, be sure to keep your mouth shut until you have a new place to go.

    Advice to Management

    One time I was waiting for the elevator with a couple other senior MSH employees, and one of the CEOs (not Andrew), upon seeing us, actually turned around and walked the other way to avoid having to stand at the elevators with us. My advice: Probably don’t do stuff like that if you want your people to feel valued and important to you.

    Main Street Hub Response

    2 Jan 2018 – COO

    I appreciate your feedback and am disappointed to hear about that you had a negative experience in your time here. We do have a team full of awesome, hard-working individuals, and we are proud of the... More


  11. "Telemarketing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Main Street Hub full-time

    Pros

    Lots of younger people there

    Cons

    Making 100 calls a day

    Advice to Management

    Different approach

    Main Street Hub Response

    13 Dec 2017 – SVP Sales

    I appreciate this review and the chance to explain a little bit more about what our Sales Reps at Main Street Hub do. Cold calling can be challenging, but our Reps work hard and set aggressive goals... More


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