Manchester Airports Group "long hours" Reviews | Glassdoor.co.uk

Manchester Airports Group Employee Reviews about "long hours"

Updated 25 Sep 2018

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2.8
50%
Recommend to a Friend
57%
Approve of CEO
Manchester Airports Group Chief Executive Charlie Cornish (no image)
Charlie Cornish
88 Ratings
Pros
  • "Great people who you can have a laugh with(in 10 reviews)

  • "Working with the public and my colleagues in a very stressful environment everybody pulls together and it's a good team working environment(in 8 reviews)

Cons
  • "Mere geography is not enough to treat passengers poorly(in 10 reviews)

  • "long hours expected as there is a lot that needs to improve, the new system will help with that - the FD's rarely support though(in 9 reviews)

More Pros and Cons

Reviews about "long hours"

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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Customer Service Associate 

    I have been working at Manchester Airports Group for less than a year

    Pros

    Lovely people great managers and great experience

    Cons

    hard work, customer service, long hours

    Manchester Airports Group2017-10-16
  2. Helpful (3)

    "Awful place to work, systems that do not work, incompetent management in Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Manchester Airports Group full-time for more than a year

    Pros

    Some great people work at MAG

    Cons

    Culture of bullying and harassment, systems that don't work, long hours demanded, utter contempt for the team by senior management

    Continue reading
    Manchester Airports Group2018-09-25
  3. "Working under pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Aviation Security Officer in Northwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manchester Airports Group

    Pros

    Enjoy the job different every day and various people from all walks of life, place of work is like a town on its own

    Cons

    Staffing a problem seems to be an issue because of the amount of different shift patterns and long hours don’t suit everyone

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    Manchester Airports Group2017-10-16
  4. Helpful (5)

    "MAG Finance is a tough place to work but with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Manchester, England
    Approves of CEO

    I have been working at Manchester Airports Group full-time for more than 3 years

    Pros

    This is a growing business going through significant change, which means there are significant opportunities to develop if you're willing to work hard. I have enjoyed working with the SAP team and some people from the finance team have moved in to the CoE as the culture is different, but the support they get from the FD's has been weak. We are working incredibly long hours to try and improve things for finance but with little support from senior finance leaders.

    Cons

    Change in the business is managed badly, which is a problem since the business is going through a lot of change. long hours expected as there is a lot that needs to improve, the new system will help with that - the FD's rarely support though

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    Manchester Airports Group2017-09-05
  5. Helpful (4)

    "Aviation officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Aviation Security Officer in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Manchester Airports Group part-time for less than a year

    Pros

    Some friendly staff. If you like airplanes then this is probably ideal but you don't work near them even though your told you will. 4am starts are ok but don't fall asleep during the day.

    Cons

    Long hours. Suspended or pulled for anything in front of onlooking passengers. Too many people thinking their in charge. 4am starts all the time don't get any easier. No social life due to the fact your up around 2am for work so bed early. Broken promises. No career advances even though they say there is. Don't listen to the hype of this job, nothing like what your told. Staff quitting on a daily basis. Too many rules that you are not made aware of untill you do something wrong and punished for.

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    Manchester Airports Group2017-04-22
  6. Helpful (5)

    "The worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Aviation Security Officer in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Manchester Airports Group

    Pros

    It's sad to say that clocking out time was the highlight of my day.

    Cons

    Terrible management. Diabolical HR department. Negative feedback, no constructive criticism, long hours, no time to leave post to have a sip of water under sweltering conditions. No air conditioning. No room for career progression unless quitting is the option?!!

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    Manchester Airports Group2016-11-07
  7. "Long hours"

    StarStarStarStarStar
     

    I worked at Manchester Airports Group

    Pros

    Good training, always busy, variety of job

    Cons

    Long hours, progression is hard

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    Manchester Airports Group2015-12-02
  8. "Worst place I have ever worked at."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Manchester Airports Group

    Pros

    Free tea and coffee presuming your manager doesnt cancel your break, a free uniform but its cheap and of terrible quality

    Cons

    Management have obvious favourites who they turn a blind eye to when they aren't where they are supposed to be. Management criticise all new staff for everything until they break you down they also delight in teasing you whenever the opportunity arises and make you feel stupid, after all this is the best way to motivate the workforce. Full time staff get away with bullying new staff members and when management is told they turn it on you: it's your fault, you just need to buck up and deal with it. Full time staff also lie about new starters and management believes them ‘unquestioned’ its as if their word means everything and yours means nothing the politics are appalling staff are constantly reminded that they need to snitch on each other, which plays into the bullying culture that management love so much there. One particular manager had the entire team of flexi’s in tears because of how horrible she was to them that day, I emphasise that she picked on the flexi’s who all do 12 hour shifts and not the full timers or part timers who do either 5 hour or 9 hour shifts The bosses also do not support new starters and make it as difficult as they can for them with a punitive management style, taking the full timers' word for it on everything, doesn't do much for morale and honestly just makes everybody hate everybody. From day one they want to get rid of you and it shows, flexibility is a joke and the flexi roster is just shy of illegal, four twelve hour shifts a week one after the other at terminal 1 and three 12 hour shifts three on three off at terminals 2 and 3. On top of the long hours, managers revel in the fact that they can cancel your breaks at a moment’s notice and hide behind the veil of ‘Operational circumstances’, it happens more frequently than it should too, and as a 12 hour shift worker you are the first to lose your break which is insane. The lines that you will be working have constantly shifting lunch and break times, for example one line features a 20min break at 4am an hour after you have started and then no breaks at all until 1pm, by which point you are ready to keel over and die, managers stand rigid on the idea of swapping break times on this line. The day off policy is one of the most frustrating things ever, one person off at a time in a team of 20 is insane with compassionate leave a thing of fantasy and workers not allowed to go to family funerals because it inconveniences the airport. It all shows the lack of understanding that the place has for the teams that work their hardest, again you're told to just buck up and take it. With a great team and good morale a 12 hour shift can be bearable, with a bad team and uncaring managers it is like working in a concentration camp! Standard business policies are also flouted often, I knew of at least 3 manager/employee relationships that went on at the airport, with employees engaging in this practice getting preferential treatment; first pick of shifts, extra time off the list goes on. HR at the airport, where do I start; the time it takes from getting references to issuing a pass is ridiculous with some employees waiting 4 or 5 months before they get their access passes, at which point you will have been doing one job all day everyday, not in a typical 9 to 5 way but literally you will be stood in the same place saying the same thing over and over again and that is preparing passengers for travel. They also regularly get peoples pay wrong, and pay you under for your working hours, if you work here for the love of God keep track of your actual working hours because this will happen and you could be shafted, also make sure that you inform them of your resignation because they will avoid paying you your final wage for as long as they can. It also appeared that occasionally security staff would let people through to Air Side with uncompliant liquids or materials. I really hope that by reading this the Airport can learn from these points I have made because it really could be a fun place to work if it was managed correctly.

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    Manchester Airports Group2015-10-24
  9. Helpful (1)

    "Good company for those who don't mind shift work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Manchester Airports Group full-time for more than 3 years

    Pros

    Great work life balance but work that gets very testing during certain points of high season. Need to be prepared to graft, for those who do the rewards are good.

    Cons

    Very hard during August/September. Long hours and more work occasionally than can be done.

    Continue reading
    Manchester Airports Group2014-09-16

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