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Marks & Spencer Cafe Assistant Reviews

Updated 11 September 2017
20 reviews

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Cafe Assistant

3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
7 Ratings

Employee Reviews

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Pros
  • Employees getting 20% staff discount (in 196 reviews)

  • Good company good pay and many more (in 98 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 32 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 68 reviews)

More Pros and Cons

  1. "Ideal place to work whilst studying."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Customer Assistant (Cafe) in Glasgow, Scotland
    Current Employee - Cafe Customer Assistant (Cafe) in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Decent £8.50 wage.
    Flexible hours to work around uni timetable.

    Cons

    Customers... but thats the same in any customer service job


  2. Helpful (1)

    "Nice company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Customer Assistant in Stratford-upon-Avon, England
    Former Employee - Cafe Customer Assistant in Stratford-upon-Avon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    - Great discount
    - Good team and community spirit

    Cons

    - Not much room for growth within the company


  3. Helpful (2)

    "Review of cafe job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Customer Assistant
    Current Employee - Cafe Customer Assistant
    Doesn't Recommend

    Pros

    Good pay
    Flexible hours if that's what you're looking for

    Cons

    Long hours
    30 minute break despite 8 hour shift
    Poor management
    No chance to make friends with colleagues
    Constantly bossed around
    Often understaffed

    Advice to Management

    Create a more friendly environment amongs the employees
    Don't put so much pressure on someone just because the manager is not in store that day


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  5. "Solid training provided. Management extremley supportive, always involved with staff. Great teamwork."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Cafe Customer Assistant in Merry Hill, England
    Current Contractor - Cafe Customer Assistant in Merry Hill, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer as a contractor (Less than a year)

    Pros

    Professional company, enjoy going to work every day.Found them to be very flexible and accomodating.

    Cons

    Would have liked more hours and a longer contract but this is not a fault of management, as the post was clearly statedvas part time Xmas work.

    Advice to Management

    Continue to mentor your staff as you do. Its extremley motivating to find a hands on management team


  6. Helpful (1)

    "Great employer to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Assistant in Washington, North East England, England
    Current Employee - Cafe Assistant in Washington, North East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer (More than 5 years)

    Pros

    Free fruit, bread, butter, jam and drinks in the canteen

    20% staff discount

    Occasional Friends & Family vouchers

    Cons

    Constant changing of the rota's

    No overtime


  7. "Fine"

    StarStarStarStarStar
    Former Employee - Cafe Assistant in Edinburgh, Scotland
    Former Employee - Cafe Assistant in Edinburgh, Scotland

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Friendly environment and discount card, 20% off all M&S products and the chance to win awards. Good induction and training

    Cons

    Not much, they can be a bit disorganised with the rota and letting you know what happens. Managers don't communicate amongst each other much

    Advice to Management

    More communication


  8. Helpful (1)

    "Not the best place for diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Cafe Assistant
    Former Contractor - Cafe Assistant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer as a contractor (Less than a year)

    Pros

    -20% discount - often had vouchers too
    -Online system (Job portal), was easy to use
    -Getting to meet the nice regulars
    -Sometimes free cake
    -Overtime
    -Uniform is nice quality

    Cons

    -Some colleagues have attitude problems
    -Poor management. Was often left to work in a cafe with just 2 other people even though there is supposed to be at least 10. Therefore we couldn't do all tasks, but were penalised for it. If we were serving customers, we couldn't clean the tables, if we cleaned the tables we couldn't serve customers properly. And often found ourselves finishing at least 30 mins late.
    -Store Manager was always eating in the Cafe, don't remember seeing him doing any work.
    -Some customers are very snobby and rude and talk to everyone like crap
    -Very changeable work pattern, would be ok if you can cope with change and live nearer. I lived an hour away which meant I couldn't plan much in the week.
    -Short breaks, by the time I got to the staff room, they were over.

    Advice to Management

    If there is loads of Overtime available why not have more people on duty instead of just having 3 people to do a 10 people job?


  9. Helpful (1)

    "Insultingly low starting wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Customer Assistant in Guildford, England
    Current Employee - Cafe Customer Assistant in Guildford, England
    Doesn't Recommend

    I have been working at Marks & Spencer (Less than a year)

    Pros

    Set two week shift patterns so you always know the hours you are to work. Colleagues are nice to work with

    Cons

    Despite having 9 years hospitality experience, I needed to be put on the base £7.20 p/hr because I've not been M&S cafe qualified previously.

    Advice to Management

    Communicate. On the first day of my induction I was taken to the cafe for an hour to observe how it is run. When I arrived the section coordinator who was MoD at the time had no idea anyone had even been hired. On the second day of my induction the women in charge of the induction failed to show up because she'd worked very late the night before.. No cover was arranged and until we went and found someone to ask what was going on., they had no idea there was a planned induction. We were then just taken to our respective areas in the store and put to work. It's two weeks later and they now want to complete the second day of induction despite working on the floor already. M&S is the definition of bureaucracy and the typical disconnect between how a store actually functions and how head office thinks it functions. COMMUNICATE.


  10. "Weak management (Cheetham Hill store) but fair payment rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Café Customer Assistant in Manchester, England
    Current Employee - Café Customer Assistant in Manchester, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    I made an interview as a Customer Advisor to work at the food hall, but at the end was invited to join the Café team, which I personally prefer. The rate of pay is slightly above similar jobs, which is good. Also, the job is easy to be performed and quick to learn. Dealing with customers is, most of the times, pleasant.

    Cons

    If you don't like to be always doing something and don't sit down throughout the shift, this is not the job for you!
    The management is very weak. They take some silly decisions, such as forbid a radio at the kitchen, arguing that it is a working environment. The section coordinator is every time asking to do something just to impose you subordination. The store manager often focus on silly aspects or tasks to be done instead of focusing on the overall team performance or client satisfaction and welfare.

    Advice to Management

    Read above


  11. Helpful (1)

    "Cafe Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Assistant in Peterborough, England
    Current Employee - Cafe Assistant in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    Managers and Section Co's are very friendly, helpful and will listen to your concerns

    Cons

    M&S Cafe's are very busy, so there isn't a lot of time to talk about larger concerns, however there are methods in place to voice concerns.

    Advice to Management

    Take action when Customer Assistants have concerns and ensure things get done quickly and efficiently.