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Marks & Spencer Commercial Manager Reviews

Updated 3 April 2018
23 reviews

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Commercial Manager

3.7
StarStarStarStarStar
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
8 Ratings

Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. Helpful (1)

    "Trainee Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainee Commercial Manager in Glasgow, Scotland
    Former Employee - Trainee Commercial Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Opportunity to see all aspects of the store

    Cons

    Isn't always time to learn due to constant operational deamnds


  2. Helpful (1)

    "Commercial manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in London, England
    Current Employee - Commercial Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Respected Company Good Pay

    Cons

    Business has changed for the worse not a happy place to work

    Advice to Management

    try to support stores which feedback

  3. "From Graduate Scheme to Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Great rotational retail graduate scheme (covering Finance, Operations, General Merchandising, Food, Visual Merchandising) . Support from experienced professionals on each placement and empowerment to take ownership throughout.

    Be prepared to fit the requirements of the business at any given time and use this to your advantage. E.g holiday cover, line management cover. It's great experience.

    Good starting salary which is reviewed appropriately.
    Staff and corporate discount.
    Good "perks" however not many employees take advantage.

    Cons

    The "retail lifestyle". It's no fault of M&S however be prepared for working Saturdays and long hours dependent on store.

    Appraisal / bonus system. Not to be confused! The bonus itself I believe to be generous however the scale on which it is worked out down to your personal performance rating is questionable.

    Progression through bands is hard due to the size of the pool you start in as a store/commercial manager.

    Advice to Management

    Due to the size of the organisation I appreciate it is unrealistic however in an ideal world the performance rating "curve" needs a complete re-think. Far too subjective and inconsistent between stores.


  4. "Good progression not well paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Southampton, England
    Current Employee - Commercial Manager in Southampton, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    M&S is good for:
    Staff discount
    Good progression opportunities
    Treated as adults
    Responsibility
    Work Life Balance
    Young managers
    Training schemes

    Cons

    If you come from an outside company you get Hughes pay than if you have worked your way up.
    Don’t do the right things for the business

    Advice to Management

    Putting loads of trials and efficiencies in place in stores that don’t work without trialling them enough


  5. "Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Grays, England
    Current Employee - Commercial Manager in Grays, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Career progression, good perks, pension scheme

    Cons

    work life balance challenging at times

    Advice to Management

    Training/workshops and on the job coaching provided. Take the time to learn, Manage your own career path!


  6. "Working in Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Operations Manager
    Current Employee - Commercial Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 3 years)

    Pros

    Very relaxed and kind environment. Good work life balance and good company with good values.

    Cons

    Pay is better at other food retailers for managers, no longer market leaders.

    Advice to Management

    Pay better between RLB and RLE.


  7. "An amazing company for it's people and processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foods Commercial Manager in Grays, England
    Current Employee - Foods Commercial Manager in Grays, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    Great induction process
    Appreciates a healthy work life balance
    All about it's people with a fair approach
    Great development opportunities

    Cons

    Can't really think of any worth mentioning

  8. "Drive & determination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Newcastle upon Tyne, England
    Current Employee - Commercial Manager in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    People, brand, innovation, progression & stretch.

    Cons

    Workload versus salary, not transparent to salary banding.

    Advice to Management

    Have a career path and development plan and drive it yourself!


  9. Helpful (1)

    "Commercial manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in London, England
    Current Employee - Commercial Manager in London, England
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    Good pay and work ethic

    Cons

    Un social hours and can have bad staff


  10. "It's a good career starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager
    Former Employee - Commercial Manager

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Reasonable graduate pay
    Good team mentality on sales floor

    Cons

    Direction of training solely left to individual with little support from management