Marks & Spencer Customer Advisor Reviews | Glassdoor.co.uk

Marks & Spencer Customer Advisor Reviews

Updated 10 March 2018
21 reviews

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Customer Advisor

4.5
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
5 Ratings

Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Good company to work for if you are flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Glasgow, Scotland
    Current Employee - Customer Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than 5 years)

    Pros

    Hours to suit everyone , friendly atmosphere and great brand to be part of great team mentality staff discount is good too

    Cons

    Social aspects having to work weekends and special holidays or Boxing Day etc, areas of fairness could be more balanced

    Advice to Management

    Communication is key


  2. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bromley, England
    Former Employee - Customer Service Advisor in Bromley, England
    Recommends

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    20% staff discount off everything, STAR initiative where workers can receive a gift for recognised work by members of public.
    great for people looking for part time/ shift work

    Cons

    Unflexible times given to students/ single people, lack of career opportunities, highly unorganised management

    Advice to Management

    Where possible, have weekly meetings to update staff on current promotions, more fairness to all workers

  3. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Shepherds Bush, England
    Former Employee - Customer Service Advisor in Shepherds Bush, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Good people to work with, colleagues are great
    Decent pay for position
    Good standards

    Cons

    Management is poor
    Some of the line managers are incredibly rude


  4. "Unfortunate experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Royal Tunbridge Wells, England
    Former Employee - Customer Advisor in Royal Tunbridge Wells, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Nice HR ladies
    Happy to hire people with not much experience and train them
    Good discount

    Cons

    Quite strict
    Snobby customers

    Advice to Management

    No need to be rude to your own employees!


  5. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Widnes, England
    Former Employee - Customer Service Advisor in Widnes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    There training is really good and there is a nice atmosphere about the call centre, there are many companies under one building (Capita) Tesco Mobile, O2, Marks and Spence, etc. The Staff there are supportive. You can have a laugh there and they let you know when your customer service is good, they give good feedback :)

    Cons

    I hat to catch 2 Buses to get to Preston Brook from Widnes, which was stressful at times. Other than that there was nothing :)

    Advice to Management

    None


  6. "M&S RCS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Chester, England
    Former Employee - Customer Advisor in Chester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    - Very good working environment
    - You're made to feel part of a team
    - Plenty of help and support

    Cons

    -Flat organisation
    - Pay is pretty poor at the standard rate.

    Advice to Management

    -I would advise them to continue to putting the staff at the forefront. make sure they make employees feel worth wile.


  7. "Customer service advisor job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Staff are nice.
    Staff discount very good.

    Cons

    Customers treat you really bad their not very nice at all really talk down to you

    Advice to Management

    Staff need extra training to deal with the type of customers that go in there and treat there staff had

  8. "Progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Glossop, England
    Current Employee - Customer Advisor in Glossop, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 3 years)

    Pros

    Progression is a key part of the company

    Cons

    Progression sometimes too much of a focus rather than learning the job properly

    Advice to Management

    The key part of this job is your people. With people on board you will have a much easier life.


  9. "excellent!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Oxford, England
    Former Employee - Customer Service Advisor in Oxford, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good team, good pay, excellent discount even on sales

    Cons

    i didnt have any cons


  10. "Wouldn't recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Chester, England
    Former Employee - Customer Service Advisor in Chester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    -store discount
    -no late nights
    -most colleagues were friendly
    Not much else I can say that's positive really was glad to leave

    Cons

    -no flexibility over weekends/bank holiday working
    -poorly paid compared to most other jobs
    -have favourites who get put forward for promotions/opportunities every time whilst others get overlooked
    -managers speak to staff like children

    Advice to Management

    Recognise your staff as people and fully grown adults at that and take time to recognise hard work rather than giving constant criticism