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Marks & Spencer Customer Assistant Reviews

Updated 13 January 2018
370 reviews

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Customer Assistant

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
83 Ratings

Employee Reviews

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Pros
Cons
  • I'm training at a M&S location right now where we all are doing the same work but I am being paid (in 75 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Friendly, nice environment to work in, good pay, free coffee on lunch breaks, professional working environment

    Cons

    Food hall is cold to work in

    Advice to Management

    Carry on being friendly


  2. "Amazing job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Burnley, England
    Former Employee - Customer Assistant in Burnley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Lovely employees and managers, everyone was welcoming and helped with any queries

    Cons

    I do not think there was any cons


  3. "Marks & Spencer Christmas Temporary Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Christmas Temp Customer Assistant in Southampton, England
    Former Employee - Christmas Temp Customer Assistant in Southampton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    All of my co- workers were friendly, and my manager was amazing.

    Cons

    Long shifts can sometimes go slowly if there are not many customers


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  5. "I love working here to be honest, the pay is great and the hours are well suited to me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Mill Hill, England
    Current Employee - Customer Assistant in Mill Hill, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    Good pay, friendly staff, nice customers, double pay on bank holiday, 20% discount, good environment, diverse staff, overall very good

    Cons

    sometimes understaffed, demand to work hard all the time, some rude customers, sometimes communication is poor with management about extra hours etc, part time not enough holiday


  6. "marks and spencers customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    good pay, friendly staff , easy to move up if you work hard.

    Cons

    ridiculous sickness policy, some managers take their job too seriously.


  7. "Cafe Customer assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cardiff, Wales
    Former Employee - Customer Assistant in Cardiff, Wales
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Great Pay, Job Rotation, Fast pace

    Cons

    Pressured environment, lack of opportunity, poor managers, temporary contract

    Advice to Management

    Different agenda's, customer assistant and the manager, or commercial manager no interaction, and different agenda's.


  8. "Customer Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Glasgow, Scotland
    Former Employee - Customer Sales Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    very organised and structured, useful training programme

    Cons

    difficult to swap or change shifts


  9. Helpful (1)

    "Great culture, great time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Buxton, East Midlands, England
    Former Employee - Customer Assistant in Buxton, East Midlands, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Professional culture on and off the shopfloor was really pleasant, everyone was very welcoming, supportive and friendly to myself and other new hires. Pay is above average for similar roles in other stores, hours more friendly and management were very approachable

    Cons

    Employee facing website is ugly, slow and broken, especially on mobile. Information about availability doesn't seem to be communicated properly via the online route. Key aspects like roster times, end dates, and payslips not available on mobile.

    Advice to Management

    Management on the shop level; keep doing a great job. Your recruitment strategy finds plenty of people that are a pleasure to be around. As for upper management, reorganising how offers are communicated to customers will prevent loss of goodwill from a significant portion of long time customers. Removal of anything that appears to be deceitful will go a long way


  10. "Good part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Southampton, England
    Current Employee - Customer Assistant in Southampton, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    -Most staff are very friendly and willing to help you out- good team work
    -Most customers are very pleasant
    -Amazing pay
    -Discount card

    Cons

    -Have to re-apply each time e.g. all jobs are temporary and there is no guarantee of you getting a new job


  11. Helpful (1)

    "Good salary, colleagues, some management aren't great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in London, England
    Current Employee - Customer Assistant in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    competitive salary, many long-term employees indicates the company cares about its employees and compensates them well

    Cons

    management attitude towards absence even when legit

    Advice to Management

    needs to be more understanding