Marks & Spencer Customer Sales Assistant Reviews | Glassdoor.co.uk

Marks & Spencer Customer Sales Assistant Reviews

Updated 4 February 2018
37 reviews

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Customer Sales Assistant

4.0
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Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
8 Ratings

Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Looks after there staff very well

    Cons

    Not a bad word to say


  2. "Customer Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Glasgow, Scotland
    Former Employee - Customer Sales Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    very organised and structured, useful training programme

    Cons

    difficult to swap or change shifts

  3. Helpful (2)

    "nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Assistant in Manchester City Centre, England
    Current Employee - Customer Sales Assistant in Manchester City Centre, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    All the staff are lovely and welcoming! Felt like part of the team as soon as i joined. It is organised and well structured - never kept behind your shift. The staff section has great facilities and the catering is very cheap (21p for chips!).

    Cons

    repetitive work, catering not so good if you're vegan. I contribute a lot to the number of CSAT surveys my team gets and last term we got enough to get the £50 bonus, however i didn't receive this as temps don't get it. Stay on the starting wage for a while even though work as hard as others.

    Advice to Management

    only keep the starting wage for a month, let temps have incentives such as the £50 bonus.


  4. "Customer Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in London, England
    Former Employee - Customer Sales Assistant in London, England
    Recommends
    No opinion of CEO

    I worked at Marks & Spencer (More than a year)

    Pros

    Managers always ready to help
    Excellent team to work with
    Good discounts and other benefits

    Cons

    On job training is necessary as well as regular team briefings


  5. Helpful (6)

    "Too Many Temporary Contracts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Gretna, Scotland
    Former Employee - Customer Sales Assistant in Gretna, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Easy to get a job with M&S as long as you pass through their online interview process. Interview slots are provided on a first-come-first-serve basis which is very fair.

    You get a discount card for yourself and vouchers for friends/family which is handy.

    Cons

    M&S has a good rep as a company, but from what I have seen they treat their employees very unfairly as they prefer to keep them on rolling temp contracts so that they are able to be used at M&S's leisure. This makes it difficult to book any time off whatsoever, as you are unable to book holidays in advance on a temporary contract and also do not even know if you will have a job after the contract period has finished.

    I had a 3-month, rolling, temporary contract which was very frustrating as I was unable to book any holidays in advance and had to work every single weekend. I was not the only one at my store in this situation either - most of the people I worked with were on temp contracts and there were very few permanent staff members outside of management. One coworker had been on a temp contract for >2 years with promise of a permanent contract coming up (I met up with the same person recently and they still have not been given a permanent job with M&S).

    I asked for 1 weekend off 5 months in advance and was told this would be fine (with the date noted down in a diary). 2 weeks beforehand I was told my holiday had not been noted anywhere and that I would have to take it unpaid. This was also brought up during my leaving interview, as they considered it 'unacceptable' that I had taken one weekend unpaid, even though I had given them plenty of notice and been OKed by management. They also gave no warning that my contract was not going to be extended - on my last shift I was simply called into an office for my leaving interview and that was that.

    Overall, I did not mind working for M&S as the job itself was not difficult, but they really need to get their priorities sorted out with how they treat their employees.

    Advice to Management

    Stop taking on so many temps and provide more permanent contracts for your employees! You are losing a lot of good staff because you are not making any effort to keep them!


  6. "A good all round experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Sales Assistant in Romford, England
    Former Contractor - Customer Sales Assistant in Romford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer as a contractor (Less than a year)

    Pros

    Good learning experience, friendly and helpful staff

    Cons

    For me personally theree weren't any cons as I wasn't there long but some generic ones are you kind of get told what to do once and then are expected to know from then on, e.g. where all the products go in the food section

    Advice to Management

    Be more engaging with employees especially those who are a lot younger.


  7. "Customer Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Assistant
    Current Employee - Customer Sales Assistant
    Recommends
    Neutral Outlook

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    20% staff discount. Good place to say you have worked as Marks has good reputation for customer service

    Cons

    Not as much training as I would have expected. Junior management lacking in management skills

    Advice to Management

    Less standing around observing when shop busy - get more involved

  8. Helpful (1)

    "Customer sales assistant- Womenswear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Longbridge, England
    Former Employee - Customer Sales Assistant in Longbridge, England
    Recommends
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Good teamwork
    fast paced environment
    helpful/friendly staff

    Cons

    Can be boring if your doing late shifts.
    Work timetabled changed without being consulted
    Pay mess ups


  9. Helpful (1)

    "Customer Assisstant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Llanelli, Wales
    Former Employee - Customer Sales Assistant in Llanelli, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    - Friendly, supportive colleagues that are happy to help
    - Enjoyable environment to work in
    - Overall very pleasant customers
    - Informative and comprehensive training

    Cons

    - Unreliable and outdated IT system
    - Difficult to check shifts, book time off, see paycheck etc because of IT system

    Advice to Management

    Prioritise creating a more efficient, user friendly IT system for your staffs to help reduce accidental absence, employee frustration and unneeded stress


  10. Helpful (1)

    "Okay - inexperienced management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Camberley, England
    Former Employee - Customer Sales Assistant in Camberley, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Fair pay
    Good training
    Work your way up
    Frequent reviews with management for personal development also frequent reviews for the company (however I don't think staffs views are ever really taken into consideration)

    Cons

    Inexperienced commercial management (the ones in suits) who treat staff like school children
    Monthly sales / discounts reveal how desperate for cash the company is - customers are also aware of this so never buy things full price
    The business is unsure as to who there target consumer is

    Advice to Management

    Commercial management act like school teachers and have little respect for the staff they manage