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Marks & Spencer Customer Service Assistant Reviews

Updated 4 February 2018
51 reviews

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Customer Service Assistant

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
9 Ratings

Employee Reviews

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Pros
Cons
  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 76 reviews)

  • work life balance challenging at times (in 25 reviews)

More Pros and Cons

  1. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Looks after there staff very well

    Cons

    Not a bad word to say


  2. "Customer Service Assistant"

    StarStarStarStarStar
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    A great environment for facing various challenges and transcending your skills beyond your imagination.

    Cons

    There are opportunities but probably is not as fast as others.

    Advice to Management

    Opening new branches to expand and easy to get their service for their customers.


  3. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Friendly, nice environment to work in, good pay, free coffee on lunch breaks, professional working environment

    Cons

    Food hall is cold to work in

    Advice to Management

    Carry on being friendly


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  5. "Customer Service Assistant Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Assistant
    Current Contractor - Customer Service Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer as a contractor

    Pros

    -Typically lots of extra hours available
    -Good hourly wage (in comparison to competitors)
    -Good promotions from within (most managers have been promoted from the customer assistant role to whatever their current position)

    Cons

    -Get judged based on number of customer feedback received (although this is based on the individual in some cases negative/no feedback cannot be helped)
    -Worked like a horse (Push as many hours on you as they can, not happy if you say no)


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Sick Pay
    Extra for Boxing Day
    Lenient breaks
    Some management cares about you
    Good team

    Cons

    Sometimes work is taken to seriously in terms of sales (need to relax a bit)
    Some managers are an absolute pain

    Advice to Management

    Relax more
    Stay funny and caring about emoloyees and customers
    Keep being as organised as you are


  7. "Customer sales assistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Reasonable shifts ranging from 4-8 hours
    Overtime available if flexible
    Opportunity to add extra to your role if showing willing and aptitude
    Nice working environment
    Street outlet has a nice recurring customer base which can be nice

    Cons

    Mixed messages received from regional management
    Budget cuts are proving to erode good customer service
    Unequal treatment of staff leaving the perception that some are allowed to ignore rules which others abide by.

    Advice to Management

    Keeping staff informed is always a struggle with shift work but it has to be a priority. Attempts have been made in the past but they have not been maintained.
    To ignore this can lead to staff dissatisfaction and rumours.


  8. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good value, equal opportunity, healthy work environment,

    Cons

    Need to mentally prepare for long hour shift. nature of retail jobs no family time during the festive time.

    Advice to Management

    Increase more number of holiday for the employee.


  9. "M&S"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Marks and spencers was a great place to work, my roll as customer service assistant allowed me to very my daily routine from different departments in the store including the food hall.

    Cons

    the downside was working long hard hours standing and walking around the shop floor, the store was very cold and sometimes freezing.

    Advice to Management

    ensure employees are happy and they will be able to work better in a comfortable environment which will result in happy staff and even happier customers.


  10. Helpful (1)

    "CAUTION: Read before accepting a job here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Assistant in London Colney, England
    Former Contractor - Customer Service Assistant in London Colney, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marks & Spencer as a contractor (Less than a year)

    Pros

    20% discount, but this doesn't outweigh the fact the items are a lot more pricey than competitors

    Lovely people to work with on the same level as you, I made friends for life here. The problem is the bourgeoisie/proletariat situation with the management.

    Cons

    No trust in their staff
    Not treated as a human being, just that they pay you so can say/do whatever they like
    Temp contracts

    Every single person hates it there, it's strict, snobby, and a truly horrible environment to work in where you're not encouraged to grow or develop and instead are demanded a very huge workload by patronising managers who treat you like you're back at school or in a prison.

    I know 3 people not including myself who were all falsely accused of things which were all proven wrong by cctv. That's how much distrust and mistreatment there is by the management in the company.

    You can get far more flexible, encouraging entry level retail work for more pay. Try Sainsbury's, Waitrose, anything but here.

    Advice to Management

    You need better management training. The managers treat their staff as nothing more than skivvies, a number to do what ever they want with. I got falsely accused with something proved wrong by CCTV, so also get your managers to check facts before making unfounded accusations.


  11. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Pudsey, England
    Former Employee - Customer Service Assistant in Pudsey, England

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Good staff discount, friendly working environment

    Cons

    Too much of repetative work