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Marks & Spencer Customer Service Assistant Reviews

Updated 24 August 2017
48 reviews

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Customer Service Assistant

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
6 Ratings

Employee Reviews

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Pros
Cons
  • I'm training at a M&S location right now where we all are doing the same work but I am being paid (in 72 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. "Customer Service Assistant Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Assistant
    Current Contractor - Customer Service Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer as a contractor

    Pros

    -Typically lots of extra hours available
    -Good hourly wage (in comparison to competitors)
    -Good promotions from within (most managers have been promoted from the customer assistant role to whatever their current position)

    Cons

    -Get judged based on number of customer feedback received (although this is based on the individual in some cases negative/no feedback cannot be helped)
    -Worked like a horse (Push as many hours on you as they can, not happy if you say no)


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Sick Pay
    Extra for Boxing Day
    Lenient breaks
    Some management cares about you
    Good team

    Cons

    Sometimes work is taken to seriously in terms of sales (need to relax a bit)
    Some managers are an absolute pain

    Advice to Management

    Relax more
    Stay funny and caring about emoloyees and customers
    Keep being as organised as you are


  3. "Customer sales assistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Reasonable shifts ranging from 4-8 hours
    Overtime available if flexible
    Opportunity to add extra to your role if showing willing and aptitude
    Nice working environment
    Street outlet has a nice recurring customer base which can be nice

    Cons

    Mixed messages received from regional management
    Budget cuts are proving to erode good customer service
    Unequal treatment of staff leaving the perception that some are allowed to ignore rules which others abide by.

    Advice to Management

    Keeping staff informed is always a struggle with shift work but it has to be a priority. Attempts have been made in the past but they have not been maintained.
    To ignore this can lead to staff dissatisfaction and rumours.


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  5. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good value, equal opportunity, healthy work environment,

    Cons

    Need to mentally prepare for long hour shift. nature of retail jobs no family time during the festive time.

    Advice to Management

    Increase more number of holiday for the employee.


  6. "M&S"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Marks and spencers was a great place to work, my roll as customer service assistant allowed me to very my daily routine from different departments in the store including the food hall.

    Cons

    the downside was working long hard hours standing and walking around the shop floor, the store was very cold and sometimes freezing.

    Advice to Management

    ensure employees are happy and they will be able to work better in a comfortable environment which will result in happy staff and even happier customers.


  7. Helpful (1)

    "CAUTION: Read before accepting a job here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Assistant in London Colney, England
    Former Contractor - Customer Service Assistant in London Colney, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marks & Spencer as a contractor (Less than a year)

    Pros

    20% discount, but this doesn't outweigh the fact the items are a lot more pricey than competitors

    Lovely people to work with on the same level as you, I made friends for life here. The problem is the bourgeoisie/proletariat situation with the management.

    Cons

    No trust in their staff
    Not treated as a human being, just that they pay you so can say/do whatever they like
    Temp contracts

    Every single person hates it there, it's strict, snobby, and a truly horrible environment to work in where you're not encouraged to grow or develop and instead are demanded a very huge workload by patronising managers who treat you like you're back at school or in a prison.

    I know 3 people not including myself who were all falsely accused of things which were all proven wrong by cctv. That's how much distrust and mistreatment there is by the management in the company.

    You can get far more flexible, encouraging entry level retail work for more pay. Try Sainsbury's, Waitrose, anything but here.

    Advice to Management

    You need better management training. The managers treat their staff as nothing more than skivvies, a number to do what ever they want with. I got falsely accused with something proved wrong by CCTV, so also get your managers to check facts before making unfounded accusations.


  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Pudsey, England
    Former Employee - Customer Service Assistant in Pudsey, England

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Good staff discount, friendly working environment

    Cons

    Too much of repetative work


  9. Helpful (1)

    "Customer service cafe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant (Trainee) in Banbury, England
    Former Employee - Customer Service Assistant (Trainee) in Banbury, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Every training session extra hours,meetings are paid. The section managers, line managers are helping out a lot and even work next to you making coffees, cleaning tables etc.

    Cons

    The most dressing section in the store. Very busy and most of the times not enough staff, so you work non stop no time to relax,talk to the customers or even with your colleagues

    Advice to Management

    Stop hiring 16-18 year old kids that are there for a laugh and start hiring people who work hard and are responsible. There should be a manager present at all times cause when they are gone, staff behave as on a school trip. It's a good thing having a friendly manager but when they are too friendly and can't control the staff there are problems at work


  10. Helpful (2)

    "Great work atmosphere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Great training at induction. I felt nervous about being on the tills at first but was more than comfortable after a couple of shifts.
    Majority of my colleagues were friendly and approachable, including management. Mixture of young and older workers so it's quite balanced.
    Equal pay, even for under 25's, with the rate going up once you're trained.
    Although the shifts are fixed, they could be flexible and accommodating around uni, as long as you can show you're flexible as well and offer to work an alternative shift instead. Plenty of overtime available.
    Extra pay on bank holidays
    Overall it was a great place to work!

    Cons

    As a temp, I was not kept on and not given any feedback. I loved my job here and the people I had met and always went out my way for customers so I would have appreciated a reason why some temps who had worked half as long as me were kept on instead. Other than that, there is no cons.

    Advice to Management

    Give feedback to temps as to why you're letting them go so they can know for their next job what they can build on/improve.


  11. Helpful (1)

    "Work hard for nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Woolwich, England
    Current Employee - Customer Service Assistant in Woolwich, England
    Doesn't Recommend

    I have been working at Marks & Spencer part-time

    Pros

    None, none, none, none and none

    Cons

    They mention all the good things to only be let down when you work hard and then let you go.

    Advice to Management

    Integrity and m&s morals should be adheard to.