Marks & Spencer Customer Service Assistant Reviews | Glassdoor.co.uk
Glassdoor Logo

Find jobs for Customer Service Assistant

Marks & Spencer Customer Service Assistant Reviews

Updated 17 May 2018
57 reviews

Filter

Filter

Customer Service Assistant

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
13 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Good company’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Newcastle, England
    Former Employee - Customer Service Assistant in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    Good pay, nice people and friendly environment

    Cons

    Some managers can be a little snobby and if the store is quiet there’s nothing to do

    Advice to Management

    Allow the section managers to deal with their departments


  2. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Customer Service Manager
    Current Employee - Assistant Customer Service Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    Lovely staff and colleagues

    Cons

    Repetitive work but overall enjoyable

  3. "Overall a nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Saint Albans, England
    Former Employee - Customer Service Assistant in Saint Albans, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Good rate of pay for customer assistants
    Ability to move up in the company
    Able to get experience in various roles
    Pension scheme

    Cons

    Rude customers
    Paid less as a temporary member of staff


  4. "customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    20% discount on every m&s product

    Cons

    old and outdated management skills

    Advice to Management

    need to invest in people


  5. "Good company but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Shoreham-by-Sea, England
    Current Employee - Customer Service Assistant in Shoreham-by-Sea, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    - Sociable job, not stressful at all (although can be tiring and tough on your feet) and good hourly rate for retail work

    Cons

    - Lack of organisation from Management meaning constant changes to staff policies, store promotions etc
    - Lack of communication from Management and Section Coordinators meaning you can come into work one day to find out you've been assigned holiday without being told or you get moved departments permanently without being told.
    - The section coordinators lack a hell of a lot of managerial training so mix ups with wages, holidays, shifts etc is frequent and you then spend alot of time on the phone with HR trying to rectify it or trying to track down someone at work who can help.
    - Can be pretty boring, monotonous work.
    - If you're unfortunate to be scheduled for the 'hosting' role you can find yourself standing in one spot for 9 hours doing absolutely nothing other than saying hello to people and trying to get them to use their Sparks cards, which doesn't sound difficult but is absolutely soul destroyingly, boring.

    Advice to Management

    - Provide better training to Section Coordinators to avoid continuous scheduling and wage issues.
    - Support your members of staff when they're enforcing policies (such as Refund policies) that you came up with.
    - You have a really unique opportunity in which there is a huge variety of people (mainly women) working for you on the shopfloor from vastly different backgrounds including the Police, Marketing, Publishing, Design, Fashion, Finance etc who have all found themselves working at M&S for a number of reasons, most of whom have great ideas for the company and how to ensure it's future success or improve the product offering, customer experience or even the running of the business etc but at no point are they given the opportunity to express these ideas or really be heard and I think that's a real shame and definitely an area to be looked at.


  6. "Decent little part-time job"

    StarStarStarStarStar
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Pay is relatively good compared to similar customer service rolls at other shops

    Cons

    Quite a boring place to work


  7. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Current Employee - Customer Service/Sales Assistant in West Bridgford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Looks after there staff very well

    Cons

    Not a bad word to say

  8. "Customer Service Assistant"

    StarStarStarStarStar
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    A great environment for facing various challenges and transcending your skills beyond your imagination.

    Cons

    There are opportunities but probably is not as fast as others.

    Advice to Management

    Opening new branches to expand and easy to get their service for their customers.


  9. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in London, England
    Current Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Friendly, nice environment to work in, good pay, free coffee on lunch breaks, professional working environment

    Cons

    Food hall is cold to work in

    Advice to Management

    Carry on being friendly


  10. "Customer Service Assistant Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Assistant
    Current Contractor - Customer Service Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marks & Spencer as a contractor

    Pros

    -Typically lots of extra hours available
    -Good hourly wage (in comparison to competitors)
    -Good promotions from within (most managers have been promoted from the customer assistant role to whatever their current position)

    Cons

    -Get judged based on number of customer feedback received (although this is based on the individual in some cases negative/no feedback cannot be helped)
    -Worked like a horse (Push as many hours on you as they can, not happy if you say no)