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Marks & Spencer Customer Service Reviews

Updated 21 Sep 2020

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3.9
73%
Recommend to a Friend
79%
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
89 Ratings
  1. "Love it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in York, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time for less than a year

    Pros

    Colleagues Benefits Products And the support

    Cons

    Wage also parking is an issue with no permit

  2. "Team"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time for more than 5 years

    Pros

    Store teams really are like family, some you love some you dont

    Cons

    As above, but it is what you make it


  3. "Good job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Services in Telford, England

    I worked at Marks & Spencer full-time for more than a year

    Pros

    Friendly staff Good management Fun work time

    Cons

    Can’t change shifts Work pattern changes a lot

  4. "Best retailer to work for."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time for more than 3 years

    Pros

    Company Bonus scheme and Staff Discount

    Cons

    Some managers do not look after staff wellbeing

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  5. "company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Cardiff, Wales
    Neutral Outlook
    No Opinion of CEO

    I worked at Marks & Spencer part-time for more than 3 years

    Pros

    colleagues are nice to work with

    Cons

    travelling to far from home

  6. "Good discount"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Banbury, England
    Recommends
    Positive Outlook

    I worked at Marks & Spencer part-time for more than a year

    Pros

    Good discount for staff and family

    Cons

    Not very flexible for childcare

  7. "Good pay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Chester, England

    I worked at Marks & Spencer full-time for less than a year

    Pros

    20% discount,good work atmosphere,flexible shifts,

    Cons

    Can get tough some time due to managers not having clue what's going on around the department.

  8. "Effort but worthwhile"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Harpenden, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Marks & Spencer part-time for more than 3 years

    Pros

    Meet new people Learn basics of human interaction Learn how to do a job

    Cons

    Constantly change managers which can affect morale Some co-workers laze around

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  9. "Sign of the rimes"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time for more than 10 years

    Pros

    Was good, amazing in fact

    Cons

    Now 1 person to do 3 jobs at one time minimum no career opportunities either

  10. "Wonderful staff, shame about the company and management."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales &Amp; Customer Service Advisor in Norwich, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time for more than a year

    Pros

    Great staff and very friendly shop floor. Discounts.

    Cons

    Management from bottom to top, becuase of all the internal promotions, the people who got promoted were the ones looking to stab others in the back, thus, you got no loyalty from middle managment. The biggest joke was the graduate managers, no clue how to do the job, no interpersonal skills, genrally hopless. Then upper management, awful ideas, awful planning, no connection to shop floor. It is no wonder this company is on its knees. Also pay is terrible but then thats retail.

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Found 268 reviews