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Marks & Spencer Reviews
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    Marks & Spencer Reviews

    Updated 19 April 2018
    1,580 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    406 Ratings

    1,580 Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons

    • Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers (in 37 reviews)

    • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 76 reviews)

    More Pros and Cons
    1. Featured Review

      "Very professional and caring."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Assistant - Salesfloor in Glossop, England
      Current Employee - Customer Assistant - Salesfloor in Glossop, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer part-time (Less than a year)

      Pros

      They care about the staff unlike some employers and staff are very friendly and welcoming. Good salary. M&S make you feel worthwhile.

      Cons

      I don’t have any cons about this job as shown by the reasons above, highly recommend working for them, especially as a first job.

      Advice to Management

      Nothing, you’re doing a great job.

    2. "marks and Spencer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in London, England
      Former Employee - Customer Assistant in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time (Less than a year)

      Pros

      great pay, work parties and excellent food in canteen

      Cons

      long boring hours, bullying managment and not so great discount

      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time (Less than a year)

      Pros

      Discounts, staffs, communication, and meetings

      Cons

      Salary, nothing else all great

      Advice to Management

      Great place to work

    4. "Customer Services Adviser"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer part-time

      Pros

      Family feel. Looked after by management

      Cons

      Too many people working there for many years and all the rules dont apply to them

    5. "Great work place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Barista in Royal Tunbridge Wells, England
      Former Employee - Barista in Royal Tunbridge Wells, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Marks & Spencer full-time (More than 5 years)

      Pros

      Pay is good for retail.
      Discount
      Benefits - discounted shares and online perks.

      Cons

      Staffing lacks at times.

    6. "Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer part-time (Less than a year)

      Pros

      - Nice colleagues
      - Fairly laid back
      - Some nice managers

      Cons

      - Disorganised
      - Some bad managers
      - Dealing with bad customers

      Advice to Management

      - Work more on training up customer assistants

    7. "Great job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Marks & Spencer full-time (More than 5 years)

      Pros

      Great place to work, fantastic team

      Cons

      It can get a bit cold in the food dept!

    8. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time

      Pros

      Really great management structure and there a a lot of progression routes that can be taken

      Cons

      Gets incredibly busy during chirstmas

    9. "Good employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Manager in London, England
      Former Employee - Operations Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer full-time (More than 3 years)

      Pros

      Staff discount
      Atmosphere and values
      Pastoral care
      Respected organisation

      Cons

      Pay isn't very competitive
      Occasional long hours

      Advice to Management

      Reward people fairly

    10. "Managers can put a lot of pressure on staff"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Birmingham, England
      Former Employee - Sales Associate in Birmingham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time (More than a year)

      Pros

      Great benefits
      Ok pay
      Flexible with work life balance
      Room to work your way up

      Cons

      Managers put a lot of pressure on you
      Required to do a lot given rate of pay

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