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Marks & Spencer Reviews

Updated 16 February 2018
1,477 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
361 Ratings

1,477 Employee Reviews

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Pros
Cons
  • Another point is that m&s customers are challenging (in 76 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. Featured Review

    "Very professional and caring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    They care about the staff unlike some employers and staff are very friendly and welcoming. Good salary. M&S make you feel worthwhile.

    Cons

    I don’t have any cons about this job as shown by the reasons above, highly recommend working for them, especially as a first job.

    Advice to Management

    Nothing, you’re doing a great job.


  2. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Good, understandable management and generally the team strives to help everyone.

    Cons

    Older colleagues tend to hate management as they are of a younger age which leads to disharmony.


  3. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Shepherds Bush, England
    Former Employee - Customer Service Advisor in Shepherds Bush, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Good people to work with, colleagues are great
    Decent pay for position
    Good standards

    Cons

    Management is poor
    Some of the line managers are incredibly rude


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Amazing experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    I got to work with lovely colleagues, I got to go into the warehouse and un wrap the stock and put it out onto the shop floor.

    Cons

    I did not use the till.


  6. "Great start to the working world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Milton Keynes, England
    Current Employee - Customer Assistant in Milton Keynes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    + Flexible with working hours
    + Positive atmosphere
    + Friendly colleagues, including section and commercial managers
    + Varied role
    + Potential to progress from within if you're motivated enough to do it
    + Support from managers
    + Fast-paced sales environment is exciting

    Cons

    - Have to work weekends
    - Some colleagues/managers are extremely condescending
    - Some aspects of the role can be montonous and boring if you don't secure yourself different tasks for the day
    - Sometimes rushed to complete a task then criticised for your performance

    Advice to Management

    Give enough time for customer assistants to complete their allocated tasks and be more understanding if their performance isn't 100%, as quite often their workload is too heavy.


  7. "great job, people, product, culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Marks & Spencer full-time

    Pros

    - loved every aspect of this job

    Cons

    non at all really loved it


  8. "M&S strength lies in its people"

    StarStarStarStarStar
    Former Employee - Christmas Temp Customer Assistant in Felixstowe, England
    Former Employee - Christmas Temp Customer Assistant in Felixstowe, England

    I worked at Marks & Spencer part-time

    Pros

    The staff! They were friendly, hard working and efficient.

    Cons

    Some of the administration was slow, as temporary Christmas staff, it needed to be faster. Also, although I was asked for referees during the online acceptance process and so approached two, they were never contacted - confusing for both them and me.

    Advice to Management

    Just to really value the staff and to make sure that the recruitment process is fully transparent.


  9. "Decent discount and benefit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Team Member in Glasgow, Scotland
    Former Employee - Food and Beverage Team Member in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Staff discount is 20%, extra hours are available

    Cons

    Long hours, no progression available


  10. "Good easy part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time

    Pros

    Working part time on weekends, thoroughly enjoy it. Nice team, people make the company what it is.

    Cons

    Sometimes management is haphazzard and changes too much. Transformational changes when more incremental is needed

    Advice to Management

    Keep managers in store longer and train on approach


  11. "IT Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Business Analyst in London, England
    Current Employee - IT Business Analyst in London, England
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Generally a good company to work for.
    Flexible working and generally a relaxed management style.
    Good non-contractual benefits (pension, redundancy terms, bonus etc)

    Cons

    Not really the bastion of amazing employment that the company is often made out to be. Once upon a time that might've been true - now the company is just competitive with above average non-contractual benefits.


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