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Marks & Spencer Reviews

Updated 16 August 2017
1,171 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
229 Ratings

1,171 Employee Reviews

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Pros
  • Excellent staff discount available immediately (in 187 reviews)

  • Good pay for customer sales assistant (in 88 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 31 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 66 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Love M&S"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in York, England
    Current Employee - Anonymous Employee in York, England
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer (Less than a year)

    Pros

    Great company to work for-look after their employees well and a nice fun atmosphere. Bonus's and pay has just been increased and feel like new CEO is really looking after the staff

    Cons

    Parking is a problem for staff as it's not free so works on a lottery basis.

    Advice to Management

    Keep listening to the sales floor staff


  2. "Best job of my life!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Lovely high end environment, feels luxurious and well cared for. Voted in the Top 25 of UK Employers for Women, easy to see why. A very inclusive, disability friendly, family friendly, work life balance orientated employer with amazing staff benefits including 20% staff discount and the ability to double that discount using special offers and Sparks card offers.

    Cons

    I can't actually think of any at all, this is a very positive supportive working environment and I look forward to work everyday.

    Advice to Management

    Keep up the great work with the vision, plan and objectives and continue to remember that happy employees mean happy customers. The best employers realise that their employees are also their customers, which is so important and M&S realise this.


  3. "Nice atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Saint Albans, England
    Former Employee - Sales Assistant in Saint Albans, England
    Recommends
    Neutral Outlook

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Large and friendly teams, flexibility, varied days.

    Definitely a great store to work in for Christmas!

    Cons

    Reluctance to place staff on permanent contracts - lack of security. Not much progression - in-store and head office are completely separate.

    Advice to Management

    Keep up the positive work culture.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time

    Pros

    Good progression oppotunities. Strong business values

    Cons

    Office and stores teams don't work well enough together. Business agenda is the same for both, so shame this isn't always recognised


  6. "Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Grays, England
    Current Employee - Commercial Manager in Grays, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Career progression, good perks, pension scheme

    Cons

    work life balance challenging at times

    Advice to Management

    Training/workshops and on the job coaching provided. Take the time to learn, Manage your own career path!


  7. "Decent pay for the role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time

    Pros

    Working every other weekend. The business favours external experience over growing talent from within.

    Cons

    The business favours external experience over growing talent from within. A negative if you work hard and wish to progress

    Advice to Management

    Identify and grow hard work. Too much dependency on not managing underperformers and neglecting talent that then leaves.


  8. "very good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foods Section Manager in Basildon, East of England, England
    Current Employee - Foods Section Manager in Basildon, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    good customer service focus
    clear communication from above
    very good staff engagements

    Cons

    complicated process
    inconsistent approach to changes of processes

    Advice to Management

    adapt simple ways of working
    get more involved in RAR
    more support on the shopfloor to improve available to help /csat


  9. "Part time"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    amazing opportunities
    great introduction to the working world

    Cons

    long hours sometimes
    difficult when also studying

    Advice to Management

    keep it up


  10. Helpful (1)

    "Customer Assistant M&S"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Epsom, England
    Former Employee - Customer Assistant in Epsom, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    Friendly team in food department and menswear, both of which I worked in part time for 3 years, leniant with working hours and a nice chill staff chill room

    Cons

    Constant renewal of management team meant different styles of management which obviously brings different levels of enjoyment for those just working part time, we had 3 managers for food in the space of 6 months, better to maintain some level of consistency.

    Advice to Management

    Look at less turnover rate for managers, and would revaulate policies on food waste as there was an extortionate amount of waste that could have been put to better use, such as for the homeless.


  11. "Good Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant Foods
    Current Employee - Customer Assistant Foods
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time

    Pros

    - Started on a 5 week temporary contract, was extended a month then made permanent.
    - Amazing pay for a 17 year old (£8.50/hr)
    - Loads of overtime
    - Mostly friendly customers
    - Often trained on new things
    - 20% discount
    - Great rewards for good service and comments (£60 in gift cards)

    Cons

    - Overtime availability can fluctuate
    - Long shifts with short breaks
    - Lack of work/life balance
    - Some managers are often continuously over your shoulder when its not necessary
    - Roles of managers unclear, some managers are clueless on some things and often shaft you off to other ones.

    Advice to Management

    Leave staff to get on with their job - you do not need to be parading around continuously around us.


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