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Marks & Spencer Reviews

Updated 10 December 2017
1,354 reviews

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3.5
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Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
305 Ratings

1,354 Employee Reviews

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Pros
Cons
  • I'm training at a M&S location right now where we all are doing the same work but I am being paid (in 72 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Christmas Temp - Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant (Christmas Temp) in Cheshunt, England
    Former Employee - Sales Assistant (Christmas Temp) in Cheshunt, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good atmosphere, lovely people. Excellent staff discount available immediately. Flexible hours. Good work structure in the Foods department.

    Cons

    Extensive training. Organisational structure is far too big, no need for so many different managers or section co-ordinators.

    Advice to Management

    Consult each other when making decisions. Make a decision and stick to it.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Administrator in London, England
    Former Employee - Merchandising Administrator in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Relaxed, fun, varied, amazing colleagues and great team environment. Really look after their staff and care about life work balance. Flexi time. Great benefits and social life.

    Cons

    Poor organisation at higher levels


  3. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Better pay than other retail stores, free uniform, free food on breaks

    Cons

    Unsociable hours, last minute rotor changes


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Store Operations Assistant"

    StarStarStarStarStar
    Current Employee - Store Operations Assistant in Westhill, Scotland
    Current Employee - Store Operations Assistant in Westhill, Scotland

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    Everyone was friendly and welcoming across the store and I was integrated very quickly into the team which was reassuring.

    Management team are really good and experienced in the store.

    I have been given responsibility very quickly, keys to store etc and I'm left unsupervised to get on with the job which I like very much. I have little chats here with managers to make sure I'm on track backstage and also if there is anything extra I can help with on the shop floor.

    Pay is also good with 20% discount.

    Overall very good place to work and would highly recommend.

    Cons

    Not really a con more of a niggle. I would say there is sometimes a shortage of staff (but from what I've heard this is not the store's fault but the wider M&S strategy to reduce operating costs). They have a certain budget to meet every week and cannot overspend which is understandable. However sometimes it is really difficult/near impossible to complete all the task required as there is generally not enough time and I do not like to leave work for morning staff. However management know this and are very understanding of this issue.

    They do work you really hard but its worth it. The way I see it is your getting paid well and you have good benefits like the 20% discount so therefore this is a trade off. If you don't want to work hard then I would suggest looking elsewhere for an employer.

    Advice to Management

    I'm still quite new but maybe a bit more communication about the store to ops staff. A more in-depth handover from shift to shift and how well the store is performing in general would be interesting to find out and how we could help to improve that. I feel that ops is quite a separated unit from the store and inclusion into the wider store and its activities/goals would be valuable for ops employees and also help improve the overall store performance.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Marks & Spencer part-time

    Pros

    There are lots of opportunities to gain customer service skills, work with friendly and skilled colleagues and to gain more responsibilities.

    Cons

    Has a tendency to be understaffed and stressful at times


  7. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Assistant
    Current Employee - Sales and Marketing Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    Great team to work with
    reasonably understanding with shift and timetabling
    always enough staff on shift with you
    discounts available to the staff

    Cons

    received minimum wage
    had to work early hours 5am
    shift times varied a lot
    spent many hours working on the till and not stacking shelves which I prefer


  8. "Very professional and caring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    They care about the staff unlike some employers and staff are very friendly and welcoming. Good salary. M&S make you feel worthwhile.

    Cons

    I don’t have any cons about this job as shown by the reasons above, highly recommend working for them, especially as a first job.

    Advice to Management

    Nothing, you’re doing a great job.


  9. "Great business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Accountability, leadership, development, opportunities, people

    Cons

    Salary, culture, people. Hierarchy, change


  10. "Good experience overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Good pay, staff discount a bonus too. Opportunities to move around the business.

    Cons

    Long shifts. A lot of ‘older staff’ don’t really do too much, and rely on new or younger staff. That being said there is a real sense of being a part of a family.

    Advice to Management

    More employees needed - especially during Seasonal sales period.


  11. "Good benefits - lack of progression and ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time

    Pros

    Although the benefits working for a large corporation are enticing - good pension scheme and sick pay entitlements, discount etc the ethics of the company are questionable when you see the bonus' that those at the top receive.

    Cons

    I know for a fact that due to a "system glitch" a number of staff were underpaid from 1st October 2015 - April 2016 - only the ones that noticed were repaid.
    Also the fact that Syrian refugee children were found to be making the clothes when the company claims to be an ethical company is concerning.

    Advice to Management

    Do the right thing and practice what you preach.


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