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Marks & Spencer Reviews

Updated 19 April 2018
1,580 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
406 Ratings

1,580 Employee Reviews

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Pros
Cons
  • Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers (in 37 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 76 reviews)

More Pros and Cons

  1. Featured Review

    "Very professional and caring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Current Employee - Customer Assistant - Salesfloor in Glossop, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    They care about the staff unlike some employers and staff are very friendly and welcoming. Good salary. M&S make you feel worthwhile.

    Cons

    I don’t have any cons about this job as shown by the reasons above, highly recommend working for them, especially as a first job.

    Advice to Management

    Nothing, you’re doing a great job.


  2. "marks and Spencer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in London, England
    Former Employee - Customer Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    great pay, work parties and excellent food in canteen

    Cons

    long boring hours, bullying managment and not so great discount

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (Less than a year)

    Pros

    Discounts, staffs, communication, and meetings

    Cons

    Salary, nothing else all great

    Advice to Management

    Great place to work


  4. "Customer Services Adviser"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Family feel. Looked after by management

    Cons

    Too many people working there for many years and all the rules dont apply to them


  5. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Royal Tunbridge Wells, England
    Former Employee - Barista in Royal Tunbridge Wells, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than 5 years)

    Pros

    Pay is good for retail.
    Discount
    Benefits - discounted shares and online perks.

    Cons

    Staffing lacks at times.


  6. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    - Nice colleagues
    - Fairly laid back
    - Some nice managers

    Cons

    - Disorganised
    - Some bad managers
    - Dealing with bad customers

    Advice to Management

    - Work more on training up customer assistants


  7. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Marks & Spencer full-time (More than 5 years)

    Pros

    Great place to work, fantastic team

    Cons

    It can get a bit cold in the food dept!

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time

    Pros

    Really great management structure and there a a lot of progression routes that can be taken

    Cons

    Gets incredibly busy during chirstmas


  9. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in London, England
    Former Employee - Operations Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Staff discount
    Atmosphere and values
    Pastoral care
    Respected organisation

    Cons

    Pay isn't very competitive
    Occasional long hours

    Advice to Management

    Reward people fairly


  10. "Managers can put a lot of pressure on staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Birmingham, England
    Former Employee - Sales Associate in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Great benefits
    Ok pay
    Flexible with work life balance
    Room to work your way up

    Cons

    Managers put a lot of pressure on you
    Required to do a lot given rate of pay


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