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Marks & Spencer Reviews
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    Marks & Spencer Reviews

    Updated 22 October 2018
    1,848 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    526 Ratings

    1,848 Employee Reviews

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    Pros
    Cons

    • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 41 reviews)

    • "I couldn't fault my experience with M&S" (in 78 reviews)

    More Pros and Cons

    1. "Good company’s"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Assistant in Newcastle, England
      Former Employee - Customer Service Assistant in Newcastle, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer (Less than a year)

      Pros

      Good pay, nice people and friendly environment

      Cons

      Some managers can be a little snobby and if the store is quiet there’s nothing to do

      Advice to Management

      Allow the section managers to deal with their departments

    2. "Very Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer part-time

      Pros

      Well paid, Busy, Friendly managers

      Cons

      Not that flexible, being off sick was big problem

      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Business Change Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time

      Pros

      A fast paced environment with supports in place to manage workload and achieve goals. Challenging at times however clear standard operating procedures to reference if necessary. Postive working experience.

      Cons

      Progression can be limited depending on location and job role.

    4. "Customer Assistance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Assistant in Kingston upon Thames, England
      Current Employee - Customer Assistant in Kingston upon Thames, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Marks & Spencer part-time (More than a year)

      Pros

      Flexible hours
      Good pay
      Nice colleagues
      Polite customers
      Good discount and other discount benefits via perks.

      Cons

      Lack of training
      Poor management
      Short break time

      Advice to Management

      I worked as. Customer assistant at M&S about a year and half.
      Luckily, I had a really nice manager but some managers don't do their job properly.
      There are opportunities for apprenticeship and a training to be section coordinator than to manager level which is offered after a year or even less!

    5. Helpful (1)

      "Good part time job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer part-time

      Pros

      Very good with giving me extra hours when I wanted them. Everyone very friendly.

      Cons

      Was told they didn’t want me to stay on after I had applied for a full time job. That’s okay, but telling me at 5pm on Christmas Eve is not.

      Advice to Management

      Think about when you are telling people bad news. I was worrying all of Christmas about how I would support myself.

    6. "late night fill (Christmas)"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Marks & Spencer part-time

      Pros

      fixed contract hours so always work available

      Cons

      rota released v late so cant really plan during the week

    7. "Good overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Assistant in Huddersfield, England
      Current Employee - Customer Assistant in Huddersfield, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer part-time (More than a year)

      Pros

      Great management, people and work-life balance. There are many opportunities for the ones that would like to pursue a retail career.

      Cons

      No cons, everything is good

    8. "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Negative Outlook
      No opinion of CEO

      I have been working at Marks & Spencer full-time

      Pros

      people first, training , supportive, service , perks

      Cons

      lots of change at the moment and the values are changing

    9. "In charge of checkouts service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Honest ,hardworking,adaptable,punctual and friendly work fast

      Cons

      New knowledge different processes and customers

      Advice to Management

      Will put all my skills in my work and my previous experience

    10. Helpful (1)

      "Good Overall"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Marks & Spencer part-time

      Pros

      Good staff members.
      Good managers.
      Friendly environment.

      Cons

      Lack of staff.
      Break to short.

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