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Marks & Spencer Reviews
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    Marks & Spencer Reviews

    Updated 10 December 2018
    1,932 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    553 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 42 reviews)

    • "I couldn't fault my experience with M&S" (in 78 reviews)

    More Pros and Cons

    1. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer full-time (More than a year)

      Pros

      It’s a great place to work

      Cons

      Some customers can give be difficult at times

    2. "Good whilst studying"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Hedge End, England
      Current Employee - Anonymous Employee in Hedge End, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Marks & Spencer part-time (More than 3 years)

      Pros

      Colleagues were fun to work with

      Cons

      Managers treat temp staff poorly

      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Associate in Aberdeen, Scotland
      Current Employee - Retail Associate in Aberdeen, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time (More than a year)

      Pros

      Meet new people and engage with customers

      Cons

      it is hard work working in christmas

    4. "Customer assisatant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at Marks & Spencer part-time

      Pros

      Cheap lunch
      Good team
      Good staff discount 20% off everything including sale

      Cons

      Not a good leaving process didn’t feel as if they wanted to retain staff after contract ended

      Advice to Management

      Tell colleagues about opportunities after they leave

    5. "Enjoyed my time as a Xmas temp"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate/Cashier in Hull, England
      Former Employee - Sales Associate/Cashier in Hull, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer (Less than a year)

      Pros

      Great, friendly management
      Good training provided

      Cons

      Some of the staff are hostile towards the temporary staff

    6. "Uk jewel"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time

      Pros

      Big corporation, possibilities of growth and development internally. Best brains on all areas of expertise mostly available within company.

      Cons

      White elephant corporation, plenty of bureaucracy and paperwork that can be very frustrating at times

      Advice to Management

      Apply to yourselves HR Leadership principles you trying to embed with mid-management

    7. "Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Marks & Spencer part-time (More than 3 years)

      Pros

      Good pay with a good staff discount.

      Cons

      Shifts can be really early starts.

    8. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Ashbourne, England
      Former Employee - Customer Assistant in Ashbourne, England
      Recommends
      Approves of CEO

      I worked at Marks & Spencer part-time (More than a year)

      Pros

      Good people.
      Varied activities.
      Great Customers.
      Great management.

      Cons

      The afternoon shift can be unsociable at times.

      Advice to Management

      None.

    9. "Nice and friendly place to work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Marks & Spencer part-time

      Pros

      Better pay than other retail jobs

      Cons

      Customers can be difficult, although most are lovely

    10. "operations assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Assistant in Wrexham, Wales
      Current Employee - Operations Assistant in Wrexham, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer part-time (Less than a year)

      Pros

      great staffing,friendly ,work well as team,controlled pace of work,good routines in place.Management very good.

      Cons

      Technology needs to advance quickly.

      Advice to Management

      great communication.