Marks & Spencer Reviews | Glassdoor.co.uk

Marks & Spencer Reviews

Updated 18 August 2018
1,737 reviews

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3.5
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Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
475 Ratings

1,737 Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 39 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Customer Service Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time

    Pros

    Flexibility, management, atmosphere, overall experience

    Cons

    Backroom 'politics' among some staff


  2. "good company going through lots of changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Edinburgh, Scotland
    Former Employee - Store Manager in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time (More than 8 years)

    Pros

    good benefits and company policies depending on length of service

    Cons

    lots of changes at the moment so very unstable for staff

  3. "Customer Assistant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Glasgow, Scotland
    Former Employee - Customer Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    A great wage.
    Fantastic colleagues.
    Desirable environment

    Cons

    Progression is non existent.
    Tiring.
    Customers sometimes difficult


  4. "Section Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (Less than a year)

    Pros

    Lots of responsibilities to develop new skills and gain customer focus knowledge. Developed skills such as leadership, communication, time-management and problem solving.
    Get to work alongside a great team
    Career Opportunities to become a shop manager

    Cons

    Working Weekends
    Lack of Staff on the shop floor

    Advice to Management

    Send more time on the shop floor instead of in the office


  5. "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time

    Pros

    good pay
    nice menagment
    great team

    Cons

    one break per 8 houer shift

    Advice to Management

    communication


  6. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store/Shop Manager in London, England
    Current Employee - Retail Store/Shop Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer (More than 8 years)

    Pros

    I am sure that this company will provide good salary and basic amenities to their employees

    Cons

    At this movement there is nothing to mention

    Advice to Management

    Provide fair salary to employees


  7. "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Marks & Spencer full-time (Less than a year)

    Pros

    Friendly work environment and helpful employer

    Cons

    10 hr shifts and rude team leader

  8. "Good Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Associate in Birmingham, England
    Current Employee - Customer Service Associate in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    the salary is good
    nice staff

    Cons

    Not enough discount
    managers not very helpfull

    Advice to Management

    cant really move up from customer adviser


  9. "Sales Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Clean and tidy environment to work in

    Cons

    Constantly being told what to do all of the time


  10. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Marks & Spencer part-time

    Pros

    staff are all friendly
    positive place to work at

    Cons

    very strict
    dont treat temps very well


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