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Marks & Spencer Reviews
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    Marks & Spencer Reviews

    Updated 18 August 2018
    1,737 reviews

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    Full-timePart-time
    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Marks & Spencer Chief Executive Steve Rowe
    Steve Rowe
    475 Ratings

    1,737 Employee Reviews

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    Pros
    Cons

    • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 39 reviews)

    • "I couldn't fault my experience with M&S" (in 77 reviews)

    More Pros and Cons

    1. "Customer Service Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Marks & Spencer full-time

      Pros

      Flexibility, management, atmosphere, overall experience

      Cons

      Backroom 'politics' among some staff

    2. "good company going through lots of changes"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Edinburgh, Scotland
      Former Employee - Store Manager in Edinburgh, Scotland
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Marks & Spencer full-time (More than 8 years)

      Pros

      good benefits and company policies depending on length of service

      Cons

      lots of changes at the moment so very unstable for staff

      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Customer Assistant."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Glasgow, Scotland
      Former Employee - Customer Assistant in Glasgow, Scotland
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time (More than 3 years)

      Pros

      A great wage.
      Fantastic colleagues.
      Desirable environment

      Cons

      Progression is non existent.
      Tiring.
      Customers sometimes difficult

    4. "Section Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer full-time (Less than a year)

      Pros

      Lots of responsibilities to develop new skills and gain customer focus knowledge. Developed skills such as leadership, communication, time-management and problem solving.
      Get to work alongside a great team
      Career Opportunities to become a shop manager

      Cons

      Working Weekends
      Lack of Staff on the shop floor

      Advice to Management

      Send more time on the shop floor instead of in the office

    5. "good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer full-time

      Pros

      good pay
      nice menagment
      great team

      Cons

      one break per 8 houer shift

      Advice to Management

      communication

    6. "Excellent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Store/Shop Manager in London, England
      Current Employee - Retail Store/Shop Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer (More than 8 years)

      Pros

      I am sure that this company will provide good salary and basic amenities to their employees

      Cons

      At this movement there is nothing to mention

      Advice to Management

      Provide fair salary to employees

    7. "Team Member"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England

      I worked at Marks & Spencer full-time (Less than a year)

      Pros

      Friendly work environment and helpful employer

      Cons

      10 hr shifts and rude team leader

    8. "Good Salary"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Customer Service Associate in Birmingham, England
      Current Employee - Customer Service Associate in Birmingham, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Marks & Spencer part-time (Less than a year)

      Pros

      the salary is good
      nice staff

      Cons

      Not enough discount
      managers not very helpfull

      Advice to Management

      cant really move up from customer adviser

    9. "Sales Assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Marks & Spencer part-time

      Pros

      Clean and tidy environment to work in

      Cons

      Constantly being told what to do all of the time

    10. "Decent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Marks & Spencer part-time

      Pros

      staff are all friendly
      positive place to work at

      Cons

      very strict
      dont treat temps very well

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