Marks & Spencer Reviews | Glassdoor.co.uk

Marks & Spencer Reviews

Updated 10 December 2018
1,932 reviews

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3.5
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Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
553 Ratings

Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 42 reviews)

  • "I couldn't fault my experience with M&S" (in 78 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    It’s a great place to work

    Cons

    Some customers can give be difficult at times


  2. "Good whilst studying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hedge End, England
    Current Employee - Anonymous Employee in Hedge End, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    Colleagues were fun to work with

    Cons

    Managers treat temp staff poorly

  3. "Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate in Aberdeen, Scotland
    Current Employee - Retail Associate in Aberdeen, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    Meet new people and engage with customers

    Cons

    it is hard work working in christmas


  4. "Customer assisatant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    Cheap lunch
    Good team
    Good staff discount 20% off everything including sale

    Cons

    Not a good leaving process didn’t feel as if they wanted to retain staff after contract ended

    Advice to Management

    Tell colleagues about opportunities after they leave


  5. "Enjoyed my time as a Xmas temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Hull, England
    Former Employee - Sales Associate/Cashier in Hull, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    Great, friendly management
    Good training provided

    Cons

    Some of the staff are hostile towards the temporary staff


  6. "Uk jewel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time

    Pros

    Big corporation, possibilities of growth and development internally. Best brains on all areas of expertise mostly available within company.

    Cons

    White elephant corporation, plenty of bureaucracy and paperwork that can be very frustrating at times

    Advice to Management

    Apply to yourselves HR Leadership principles you trying to embed with mid-management


  7. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    Good pay with a good staff discount.

    Cons

    Shifts can be really early starts.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Ashbourne, England
    Former Employee - Customer Assistant in Ashbourne, England
    Recommends
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    Good people.
    Varied activities.
    Great Customers.
    Great management.

    Cons

    The afternoon shift can be unsociable at times.

    Advice to Management

    None.


  9. "Nice and friendly place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    Better pay than other retail jobs

    Cons

    Customers can be difficult, although most are lovely


  10. "operations assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Assistant in Wrexham, Wales
    Current Employee - Operations Assistant in Wrexham, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (Less than a year)

    Pros

    great staffing,friendly ,work well as team,controlled pace of work,good routines in place.Management very good.

    Cons

    Technology needs to advance quickly.

    Advice to Management

    great communication.