Marks & Spencer Reviews | Glassdoor.co.uk

Marks & Spencer Reviews

Updated 16 Feb 2020

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3.6
68%
Recommend to a Friend
75%
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
865 Ratings
Pros
  • "employee benefits including staff discount(in 369 reviews)

  • "Good pay especially in Central London(in 278 reviews)

Cons
  • "I couldn't fault my experience with M&S(in 111 reviews)

  • "long hours during busier periods(in 105 reviews)

More Pros and Cons
  1. Helpful (1)

    "Magic & Sparkle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time for more than 3 years

    Pros

    20% staff discount 2 days off a week Better than average pay and holidays Lovely staff, customers and work environment Combine Sparks card and special event offers with staff discount for greater combined discounts Staff cafe in larger stores Free staff car parking Staff suggestion scheme

    Cons

    Peak trading is very busy and can feel understaffed Some till check outs require maintenance and repair

    Continue reading
    Marks & Spencer2019-10-03
  2. "A Big Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Manchester City Centre, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Marks & Spencer part-time for less than a year

    Pros

    - You will have a lovely warm welcome. - Management are always supportive. - It's like a big family and (Almost) everyone is very helpful and kind to each other. - Strong opportunity to grow and progress in a retail career. - Staff ran canteen with very good meals. - Lots of overtime available during busy periods.

    Cons

    - During busy periods, you will be helping in the café quite often (But it does make the time fly by). - Staff lifts for moving stock/equipment between floors constantly failed to operate due to faulty door locks.

    Marks & Spencer2020-02-16
  3. "One of the best to work for in retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cafe Assistant in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time for more than a year

    Pros

    Discount , good pay, good holidays, make loads of friends

    Cons

    Can change your shifts without notice

    Continue reading
    Marks & Spencer2020-02-15
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time

    Pros

    flexible and decent pay. friendly staff

    Cons

    workload can be excessive at busy times. Depending on what department you're working in it can be difficult, such as operations or the food floor

    Continue reading
    Marks & Spencer2020-02-14
  5. "Great employer"

    StarStarStarStarStar
    Former Employee - Commercial Manager 

    I worked at Marks & Spencer full-time

    Pros

    Clear career path for progression

    Cons

    Area managers have no people skills

    Marks & Spencer2020-02-13
  6. "Amazing workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Warehouse Operative in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time for less than a year

    Pros

    - Great pay, relaxed enviroment

    Cons

    - Long hours and the role is temporary

    Marks & Spencer2020-02-13
  7. "pretty good for retail"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Marks & Spencer part-time

    Pros

    It is good pay for retail

    Cons

    temp contract renewal continuously makes stability hard

    Marks & Spencer2020-02-12
  8. "very caring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Marks & Spencer full-time

    Pros

    They are looking after their employees.

    Cons

    Just the strict timings (shifts).

    Marks & Spencer2020-02-11
  9. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    Good pay and friendly staff

    Cons

    Management can be rude

    Continue reading
    Marks & Spencer2020-02-11
  10. "Good part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant 

    I worked at Marks & Spencer part-time for more than 3 years

    Pros

    Discount on the food sold

    Cons

    The supermarket is often very cold

    Marks & Spencer2020-02-10

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