Marks & Spencer Reviews | Glassdoor.co.uk

Marks & Spencer Reviews

Updated 22 October 2018
1,848 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
526 Ratings

1,848 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 41 reviews)

  • "I couldn't fault my experience with M&S" (in 78 reviews)

More Pros and Cons

  1. "Good company’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in Newcastle, England
    Former Employee - Customer Service Assistant in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer (Less than a year)

    Pros

    Good pay, nice people and friendly environment

    Cons

    Some managers can be a little snobby and if the store is quiet there’s nothing to do

    Advice to Management

    Allow the section managers to deal with their departments


  2. "Very Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time

    Pros

    Well paid, Busy, Friendly managers

    Cons

    Not that flexible, being off sick was big problem

  3. "Business Change Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time

    Pros

    A fast paced environment with supports in place to manage workload and achieve goals. Challenging at times however clear standard operating procedures to reference if necessary. Postive working experience.

    Cons

    Progression can be limited depending on location and job role.


  4. "Customer Assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Kingston upon Thames, England
    Current Employee - Customer Assistant in Kingston upon Thames, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Flexible hours
    Good pay
    Nice colleagues
    Polite customers
    Good discount and other discount benefits via perks.

    Cons

    Lack of training
    Poor management
    Short break time

    Advice to Management

    I worked as. Customer assistant at M&S about a year and half.
    Luckily, I had a really nice manager but some managers don't do their job properly.
    There are opportunities for apprenticeship and a training to be section coordinator than to manager level which is offered after a year or even less!


  5. Helpful (1)

    "Good part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    Very good with giving me extra hours when I wanted them. Everyone very friendly.

    Cons

    Was told they didn’t want me to stay on after I had applied for a full time job. That’s okay, but telling me at 5pm on Christmas Eve is not.

    Advice to Management

    Think about when you are telling people bad news. I was worrying all of Christmas about how I would support myself.


  6. "late night fill (Christmas)"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    fixed contract hours so always work available

    Cons

    rota released v late so cant really plan during the week


  7. "Good overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant in Huddersfield, England
    Current Employee - Customer Assistant in Huddersfield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer part-time (More than a year)

    Pros

    Great management, people and work-life balance. There are many opportunities for the ones that would like to pursue a retail career.

    Cons

    No cons, everything is good

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer full-time

    Pros

    people first, training , supportive, service , perks

    Cons

    lots of change at the moment and the values are changing


  9. "In charge of checkouts service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Honest ,hardworking,adaptable,punctual and friendly work fast

    Cons

    New knowledge different processes and customers

    Advice to Management

    Will put all my skills in my work and my previous experience


  10. Helpful (1)

    "Good Overall"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marks & Spencer part-time

    Pros

    Good staff members.
    Good managers.
    Friendly environment.

    Cons

    Lack of staff.
    Break to short.


Showing 1,848 of 2,026 reviews
Reset Filters