Marks & Spencer Reviews

Updated Dec 2, 2021

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Found 5,292 of over 6,053 reviews

3.8
70%
Recommend to a Friend
80%
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
1,671 Ratings
Pros
  • "you can buy food with staff discount(in 441 reviews)

  • "Good pay, Friendly team members(in 440 reviews)

  • Cons
  • "No cons sometimes theirs long hours but it’s made worth your while(in 147 reviews)

  • "m amp s(in 122 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Great Company

      Nov 3, 2021 - Café Assistant in Harrogate, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly managers Great pay with increases

      Cons

      Personally there were no cons

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      Marks & Spencer Response

      Hi there, thanks so much for leaving such an amazing review – it’s lovely to hear that you enjoy working for us! Marks and Spencer

    2. 5.0
      Current Employee, more than 10 years

      Great to work for

      Sep 28, 2021 - Assistant Branch Manager(DSM) in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good career progression, one of the best benefits package. Lots of work done to celebrate diversity and make it an inclusive environment.

      Cons

      Really hard work, under resourced

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      Marks & Spencer Response

      Hi there, thanks for taking the time to leave your review and thank you for all the great work that you're doing! We’re glad you mentioned that you're happy with the development opportunities, we work really hard to help everyone broaden their skills and achieve their career goals. Marks and Spencer

    3. 5.0
      Former Employee, more than 3 years

      great company

      Dec 1, 2021 - Customer Assistant in Oxford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly staff good pay good environment motivating fun

      Cons

      long hours rude customers expected to work in roles that are not your department

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      Marks & Spencer Response

      Hi there, thank you for leaving a review. It's great to hear that you have friendly colleagues and find your job motivating and fun! We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer.

    4. 5.0
      Former Employee, less than 1 year

      customers

      Nov 29, 2021 - Customer Services Representative in Gateshead, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working shifts and hours.

      Cons

      Pressured work load around Christmas.

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      Marks & Spencer Response

      Hi there, thanks for leaving us a review! We're usually really busy at Christmas, so thank you for all your hard work. If colleagues feel overloaded we'd advise them to please talk to their Line Manager to find a solution together. Marks and Spencer

    5. 4.0
      Former Employee, less than 1 year

      Great culture

      Nov 30, 2021 - Sales Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working environment, great company to work for

      Cons

      Long hours but worth it Some rude staff

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      Marks & Spencer Response

      Hi there, thank you for leaving us a review! It's great that you enjoy your working environment and colleagues company. We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer.

    6. 5.0
      Current Employee

      Retail

      Nov 29, 2021 - Customer Service Assistant in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a very good place to work.

      Cons

      The job requires you to start very early in the morning.

      Continue reading
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      Marks & Spencer Response

      Hi there, thank you for leaving a review! It's great to hear that you enjoy your job. We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer.

    7. 4.0
      Current Employee, more than 1 year

      Good company

      Nov 28, 2021 - Management Trainee in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture and history. People are great

      Cons

      Not everyone think maybe and acts in the spirit of the company’s values.

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      Marks & Spencer Response

      Hi there, thanks for taking the time to leave your review and thank you for all the great work that you're doing! We appreciate your feedback. Marks and Spencer

    8. 4.0
      Former Employee

      Incredibly good for workers

      Nov 28, 2021 - Customer Assistant in Lytham St Annes, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good working environment - Good discount

      Cons

      - Some systems are old

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      Marks & Spencer Response

      Hi there, thanks for leaving us a review! We’re glad to hear that you enjoyed your time with us. It's great to hear that you enjoyed our Colleague discount perk. It's one of the great benefits of working with us! Marks and Spencer

    9. 4.0
      Former Employee, more than 3 years

      Friendly Hours for students

      Nov 29, 2021 - Customer Service Associate in Southampton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My manager was quite supportive with helping to change my hours to fit into my university time table.

      Cons

      There were pressure sometimes to increase sales by speaking to customers on the shop floor.

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      Marks & Spencer Response

      Hi there, thanks for taking the time to leave your review! It's great to hear that our Colleagues continue to support one another. Many students enjoy working with us part time whilst they complete their studies, so it's lovely to hear that you felt the same. Wishing you all the best for the future! Marks and Spencer

    10. 4.0
      Current Employee, less than 1 year

      Good place to work

      Nov 28, 2021 - Customer Assistant in Walkden, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      staff where friendly and nice

      Cons

      no cons that I can think of

      Continue reading
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      Marks & Spencer Response

      Hi there, thanks for leaving us a review! We’re glad to hear that you're enjoying your time with us. Marks and Spencer

    Viewing 1 - 10 of 5,292 Reviews

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