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Marks & Spencer Reviews
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    Marks & Spencer Reviews

    Updated 15 Sep 2019

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    Found 2451 reviews

    3.6
    StarStarStarStarStar
    Rating TrendsRating Trends
    66%
    Recommend to a Friend
    76%
    Approve of CEO
    Marks & Spencer CEO Steve Rowe
    Steve Rowe
    762 Ratings
    Pros

    • "employee benefits including staff discount" (in 318 reviews)

    • "Good pay and organisation, good management" (in 207 reviews)

    Cons

    • "I couldn't fault my experience with M&S" (in 103 reviews)

    • "long hours as any jobs working in retail" (in 80 reviews)

    More Pros and Cons

    1. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Assistant 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer part-time

      Pros

      Overtime given if available Flexible with students

      Cons

      No sick pay for temp staff

      Marks & Spencer2019-09-10

    2. "Good workplace but high expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate in Guildford, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer part-time for more than 3 years

      Pros

      There is always opportunities to work your way up in the company. The pay is decent, even more so if you live in one of the top spots so you get a little extra an hour. Benefits are worth it - great staff discount and perks outside of M&S

      Cons

      The managers expect so much from you, even as a sales assistant. Long hours with little breaks.

      Marks & Spencer2019-09-12
      3. Join the Marks & Spencer team
      See Our Latest Jobs

    3. "Feedback"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Associate in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time for less than a year

      Pros

      - friendly bubbly environment -friendly work staff -lovely customers -great benefits

      Cons

      - little room for self development -little room for career growth -request for over time

      Marks & Spencer2019-09-12

    4. "Marks and Spencer Customer Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Assistant in Cheltenham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Marks & Spencer part-time for less than a year

      Pros

      Flexible working hours, management offer additional hours if required. Pleasant staff members and very good training provided upon accepting the position.

      Cons

      No staff parking for the Cheltenham store.

      Advice to Management

      Keep an update on how staff are progressing in their roles and offer more opportunities for promotion.

      Marks & Spencer2019-09-12

    5. "Good pay, relatively dull experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Assistant 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Marks & Spencer part-time for less than a year

      Pros

      Great pay and flexibility in work hours, was able to take on extra shifts and also likewise get other staff to cover my absences easily. You also get 20% staff discount which I thought was pretty good

      Cons

      Relatively dull to work at however this is probably dependent on the branch. I worked in a small town so the customer traffic was mostly elderly women

      Marks & Spencer2019-09-12

    6. "Happy overall...at least it’s a job 😅"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Assistant 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Marks & Spencer part-time for more than 3 years

      Pros

      I have lovely managers and mostly nice, supportive colleagues. The pay is competitive and the 20% discount is a nice perk!

      Cons

      Being pressured into changing your flexibility to working evenings or mornings when you can’t always do it

      Marks & Spencer2019-09-10

    7. "Customer Assistant"

      StarStarStarStarStar
      • Career Opportunities
      Former Employee - Anonymous Employee 

      I worked at Marks & Spencer full-time

      Pros

      Good working environment Teamwork

      Cons

      Long hours Not very flexible

      Marks & Spencer2019-09-09

    8. "Working full time at Castle Donington"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Manager in Castle Donnington, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Marks & Spencer full-time for more than 10 years

      Pros

      Good rates of pay and great discount.

      Cons

      Currently work 12 hour shifts

      Marks & Spencer2019-09-10

    9. "Embracing Human Behaviour Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Warehouse Worker in Castle Donnington, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Marks & Spencer part-time for less than a year

      Pros

      Cares about their workers more than other companies and the job less demanding and stressful as well. Hire disabled people

      Cons

      Using agency as a whip hand, rigged rules that makes no effect on performance, but frustrating like no phone use, can't sit down during shift and you stand around like an idiot try to not get crazy. For simple people deffo a dream job.

      Advice to Management

      Give more freedom for workers, give them a specific rule book within they can thrive to perform but still enjoy their down time. Specifically I feel very cruel demanding you have to stand around while you waiting for your next task. You should look at it as I gave you my labour to that benefits yours business, instead you owning my time because you paying me an hourly wage.

      Marks & Spencer2019-09-10

    10. "I work for M and S for 20 years and I enjoy all the benefits very much"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Assistant in Buxton, East of England, England
      Recommends
      Positive Outlook

      I worked at Marks & Spencer full-time for more than 10 years

      Pros

      A very good company to work for as they are looking after you. I worked for them for 20 years. The shop in Buxton had to close down.

      Cons

      The shop had to close down so I lost my job after 20 years

      Marks & Spencer2019-09-09
    Found 2451 reviews
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