Marks & Spencer Reviews | Glassdoor.co.uk

Marks & Spencer Reviews

Updated 19 July 2018
1,698 reviews

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1,698 Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy to get the job

    Cons

    Underground racism
    Managers never leave their jobs limited managerial opportunity
    Progress in general limited


  2. "Sales Assistant Marks and Spencer’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Bristol, England
    Current Employee - Sales Assistant in Bristol, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than 10 years)

    Pros

    Discount card. Nice colleagues. Regular job and hours. Regular shift pattern.

    Cons

    Taking life entitled discount card away for 10years + over 55 . Enforcing ‘flexible’ hours. Poor uncaring managers. Not allowed to talk to colleagues. Under staffed. Feeling that when the company is not performing it is the staff to blame

    Advice to Management

    Reward loyal long term staff with discount card. Many colleagues are heading for alternative employment at the loss of this key benefit. This has an effect on future sales and loyal customer base. People have lives and need to know when they are working. Flexible hours are no good for working mums. John Lewis treat staff as partners, this flexible working arrangement is like going back in time to Victorian values. Vert poor. Don’t blame the staff for M&S not performing. Get your product range sorted. Staff can’t smile when they are totally under manned, under pressure against a back drop of mangers who don’t care and chastise adults for conversing with colleagues. Look after your staff, they look after the customers. Benefits are diminishing.

  3. "Customer Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Marks & Spencer part-time (Less than a year)

    Pros

    Nice People, easy work, near by

    Cons

    Not many and easy summer job


  4. "Decent time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time

    Pros

    fellow staff were friendly and helpful

    Cons

    manager was a pain and always put unnecessary pressure


  5. "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    flexible working hours, multiple locations

    Cons

    slow to implement changes, hard to get promoted


  6. "Managers are incompetent."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marks & Spencer part-time (More than 3 years)

    Pros

    The pay is not bad for a retail job, the company is willing to train you in first aid, cash handling, fire safety which do add to your cv. Benefits aren't bad for the job.

    Cons

    The managers, however, do not know what they're doing they expect you to work any shift they give you without asking. If you're a student or a single mother they will not change your hours or shifts and they expect you to base your life around work.


  7. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    very friendly
    always having a laugh

    Cons

    customers were sometimes rude
    the early starts

  8. "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Banbury, England
    Former Employee - Customer Assistant in Banbury, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Wonderfully happy place to work.

    Cons

    The way you get paid.
    The way you get treated, once you tell them your going.

    Advice to Management

    Shopping needs to be a expereance. But you cut your staff levels which mean there never one there when you need one.
    As for working there. People leave all the time yet you make it so hard. Your mangers well change your files move your hours. This did not happen to me. But I saw it happen to so many of the students and career movers.


  9. "fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Ipswich, England
    Former Employee - Customer Assistant in Ipswich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer part-time (More than a year)

    Pros

    good spirit between the employees

    Cons

    can get a little slow

    Advice to Management

    more variety in job roles


  10. "Store operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Operations in London, England
    Former Employee - Store Operations in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer part-time (More than 3 years)

    Pros

    -Food testing
    -employee discount
    - flexible hours

    Cons

    - management team can become power hungry

    Advice to Management

    Stop treating staff like kids


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