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Marks & Spencer Store Manager Reviews

Updated 29 November 2017
12 reviews

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Store Manager

4.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
6 Ratings

Employee Reviews

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Pros
Cons
  • I'm training at a M&S location right now where we all are doing the same work but I am being paid (in 75 reviews)

  • work life balance challenging at times (in 24 reviews)

More Pros and Cons

  1. "Great business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Accountability, leadership, development, opportunities, people

    Cons

    Salary, culture, people. Hierarchy, change


  2. "People make or break it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Company ethics
    Discount
    Work/Life Balance
    Additional perks

    Cons

    Too much politics
    "Face fits" culture
    Massive disparity between words and actions around career path, which is not transparent.
    Massive disparity around staffing budgets between store formats.

    Experience as a colleague varies massively depending on line manager.

    Advice to Management

    Judge and reward colleagues based on results. Continue to invest staffing into stores to enable leaders to lead.

    Stop the constant "royal visiting".

    Face into challenges when raised by store staff honestly.


  3. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Strong brand with ethical values and a desire to work as a team to deliver results. Many opportunities to build a career and develop personal skills.
    Customer focussed and innovative product.

    Cons

    Still a bit off the pace in terms of user friendly technology to help run the business effectively. Although useful- some i.t. Functions can be a bit clunky and take time to embed.

    Advice to Management

    Independent thinking and personal drive are key to being successful. Making decisions and ensuring they are right for the customer, brand and the team are also fundamental drivers in a management role.


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  5. "Good managment careear potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bedford, England
    Current Employee - Store Manager in Bedford, England
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Great management opportunities to progress.

    Cons

    Until you become a commercial or store manager the next steps from dept manager are very few and can take multiply years to achieve


  6. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cambridge, East of England, England
    Current Employee - Store Manager in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    -Career progression is great
    -KPI focused
    -Values are alive in everything the business does
    -Confidence in long term strategy
    -Business structure
    -Communication channels
    -Leadership focus

    Cons

    -Mobility required for long term progression
    -Salary varied on level of experience

    Advice to Management

    Leadership skills are the biggest requirement in senior management position, technical skills can be learnt as there is a 'M&S way' and there is plenty of experience for you to learn this from. Fantastic company to work for!


  7. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Sevenoaks, England
    Current Employee - Store Manager in Sevenoaks, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Great people, good management, reasonable work life balance.

    Cons

    Hours are sometimes quite long. Bureaucracy


  8. "Section Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Section Manager/Acting Store Manager
    Former Employee - Section Manager/Acting Store Manager

    I worked at Marks & Spencer (More than 8 years)

    Pros

    Great team of people to work with

    Cons

    Senior management dont listen and don't watch

    Advice to Management

    Employ people people


  9. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Peterborough, England
    Current Employee - Store Manager in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Quick career progression. Great company values. Job variety General Merchandise and Foods.

    Cons

    Relocation required for career progression. Salary is lower compared with Luther retailers.


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    fast progression, senior management directors all inspiring and accessible

    Cons

    Long hours, poor salary, cost cuts make work difficult


  11. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bucharest (Romania)
    Current Employee - Store Manager in Bucharest (Romania)
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    good training programs , support the employees to be promoted from inside, very good working environment

    Cons

    I have no comments for cons

    Advice to Management

    no advice management