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Marks & Spencer Store Manager Reviews

Updated 10 May 2018
17 reviews

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Store Manager

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
10 Ratings

Employee Reviews

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Pros
Cons
  • "Older members of staff like to look down on you if you're younger than them, rude as hell snobby customers" (in 38 reviews)

  • "I couldn't fault my experience with M&S" (in 77 reviews)

More Pros and Cons

  1. "Fantastic business to be a part of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Bath, England
    Former Employee - Store Manager in Bath, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Marks & Spencer full-time (More than 5 years)

    Pros

    Work/life balance best in retail
    20% staff discount
    Great progression opportunities
    Genuine care for people

    Cons

    Can be a bit stuffy and old fashioned
    Processes and tech behind market
    As structure flattens, progression slows. Can be a bit 'dead mans shoes'.

    Advice to Management

    Stakeholder management is the key to progression rather than actual talent. This needs to change


  2. Helpful (2)

    "Commercial Manager / Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Stoke-on-Trent, England
    Former Employee - Store Manager in Stoke-on-Trent, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Marks & Spencer full-time (More than 3 years)

    Pros

    Work with some fantastic, hard working people at section manager and below.

    Cons

    Fake culture created by who maniacs wrapped up in the hype only they are aware of.
    To not be demonized you have to compliment everything and never ever offer a constructive critique which is why General Merchandise has been dying a death year after year (when you believe your sub brands in menswear actually mean something and you try and create concessions using shabby old kit to display poor products - if you can't see that then you shouldn't work in retail).

    Another con is the level of perception led decision making that occurs that I have witnessed. ..if someone's face doesn't fit ...forget actually measuring them accurately against their job spec and business competencies ...just sit around as managers and make the narrative fit the agenda.

    It's full of institutionalised graduates who've never had another job who all speak the same language that is actually cringeworthy and would be laughed at in the real business world.

    Advice to Management

    Stop living in your fake bubble and stop pretending your role has any level of prestige.... You're running shops where old people like to shop....wake up and lose the ego and fakeness .

  3. "Great business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Accountability, leadership, development, opportunities, people

    Cons

    Salary, culture, people. Hierarchy, change


  4. "People make or break it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Company ethics
    Discount
    Work/Life Balance
    Additional perks

    Cons

    Too much politics
    "Face fits" culture
    Massive disparity between words and actions around career path, which is not transparent.
    Massive disparity around staffing budgets between store formats.

    Experience as a colleague varies massively depending on line manager.

    Advice to Management

    Judge and reward colleagues based on results. Continue to invest staffing into stores to enable leaders to lead.

    Stop the constant "royal visiting".

    Face into challenges when raised by store staff honestly.


  5. "Great retailer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Norwich, England
    Current Employee - Store Manager in Norwich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Excellent benefits package with share save, staff perks, discount, bonuses and brilliant pension scheme.

    Cons

    Very demanding role, with lots of changes, requiring you to be very agile and adaptable to change.

    Advice to Management

    Recognition for efforts would make a real difference.


  6. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Strong brand with ethical values and a desire to work as a team to deliver results. Many opportunities to build a career and develop personal skills.
    Customer focussed and innovative product.

    Cons

    Still a bit off the pace in terms of user friendly technology to help run the business effectively. Although useful- some i.t. Functions can be a bit clunky and take time to embed.

    Advice to Management

    Independent thinking and personal drive are key to being successful. Making decisions and ensuring they are right for the customer, brand and the team are also fundamental drivers in a management role.


  7. "Good managment careear potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bedford, England
    Current Employee - Store Manager in Bedford, England
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Great management opportunities to progress.

    Cons

    Until you become a commercial or store manager the next steps from dept manager are very few and can take multiply years to achieve

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Ipswich, England
    Current Employee - Store Manager in Ipswich, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 3 years)

    Pros

    Great progression opportunity, good perks from Pension, Holiday and Staff benefits.

    Cons

    I couldn't fault my experience with M&S

    Advice to Management

    You need to be prepared for a step change in Management - M&S is very much about leadership style and you will find yourself in more stretching roles.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Colchester, England
    Current Employee - Store Manager in Colchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Worked for the company for 25 years. Love it!! Very diverse.

    Cons

    Work life balance needs addressing


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cambridge, East of England, England
    Current Employee - Store Manager in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    -Career progression is great
    -KPI focused
    -Values are alive in everything the business does
    -Confidence in long term strategy
    -Business structure
    -Communication channels
    -Leadership focus

    Cons

    -Mobility required for long term progression
    -Salary varied on level of experience

    Advice to Management

    Leadership skills are the biggest requirement in senior management position, technical skills can be learnt as there is a 'M&S way' and there is plenty of experience for you to learn this from. Fantastic company to work for!