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Marks & Spencer Store Manager Reviews

Updated 20 September 2017
11 reviews

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Store Manager

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
5 Ratings

Employee Reviews

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Pros
  • Employees getting 20% staff discount (in 196 reviews)

  • Good company good pay and many more (in 98 reviews)

Cons
  • The company no longer pay much loved "double time" pay increase for working on a Sunday - unfortunately this has demoralised many members of staff (in 32 reviews)

  • Unless you have a good line manager who informs about workshops available on the M&S website which is hard to find on your own (in 68 reviews)

More Pros and Cons

  1. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Strong brand with ethical values and a desire to work as a team to deliver results. Many opportunities to build a career and develop personal skills.
    Customer focussed and innovative product.

    Cons

    Still a bit off the pace in terms of user friendly technology to help run the business effectively. Although useful- some i.t. Functions can be a bit clunky and take time to embed.

    Advice to Management

    Independent thinking and personal drive are key to being successful. Making decisions and ensuring they are right for the customer, brand and the team are also fundamental drivers in a management role.


  2. "People make or break it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Company ethics
    Discount
    Work/Life Balance
    Additional perks

    Cons

    Too much politics
    "Face fits" culture
    Massive disparity between words and actions around career path, which is not transparent.
    Massive disparity around staffing budgets between store formats.

    Experience as a colleague varies massively depending on line manager.

    Advice to Management

    Judge and reward colleagues based on results. Continue to invest staffing into stores to enable leaders to lead.

    Stop the constant "royal visiting".

    Face into challenges when raised by store staff honestly.


  3. "Good managment careear potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bedford, England
    Current Employee - Store Manager in Bedford, England
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 5 years)

    Pros

    Great management opportunities to progress.

    Cons

    Until you become a commercial or store manager the next steps from dept manager are very few and can take multiply years to achieve


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  5. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Cambridge, East of England, England
    Current Employee - Store Manager in Cambridge, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    -Career progression is great
    -KPI focused
    -Values are alive in everything the business does
    -Confidence in long term strategy
    -Business structure
    -Communication channels
    -Leadership focus

    Cons

    -Mobility required for long term progression
    -Salary varied on level of experience

    Advice to Management

    Leadership skills are the biggest requirement in senior management position, technical skills can be learnt as there is a 'M&S way' and there is plenty of experience for you to learn this from. Fantastic company to work for!


  6. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Sevenoaks, England
    Current Employee - Store Manager in Sevenoaks, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    Great people, good management, reasonable work life balance.

    Cons

    Hours are sometimes quite long. Bureaucracy


  7. "Section Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Section Manager/Acting Store Manager
    Former Employee - Section Manager/Acting Store Manager

    I worked at Marks & Spencer (More than 8 years)

    Pros

    Great team of people to work with

    Cons

    Senior management dont listen and don't watch

    Advice to Management

    Employ people people


  8. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Peterborough, England
    Current Employee - Store Manager in Peterborough, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marks & Spencer full-time (More than 8 years)

    Pros

    Quick career progression. Great company values. Job variety General Merchandise and Foods.

    Cons

    Relocation required for career progression. Salary is lower compared with Luther retailers.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Marks & Spencer full-time (More than a year)

    Pros

    fast progression, senior management directors all inspiring and accessible

    Cons

    Long hours, poor salary, cost cuts make work difficult


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Bucharest (Romania)
    Current Employee - Store Manager in Bucharest (Romania)
    Recommends
    Positive Outlook

    I have been working at Marks & Spencer full-time (More than 10 years)

    Pros

    good training programs , support the employees to be promoted from inside, very good working environment

    Cons

    I have no comments for cons

    Advice to Management

    no advice management


  11. "Stuck in a Time warp and Resistant to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager/Commercial Manager
    Former Employee - Store Manager/Commercial Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Marks & Spencer full-time (More than a year)

    Pros

    Good salary, staff discount and Benefits. Achievable Targets

    Cons

    Marks and Spencer is a great brand but they are failing customers with availability. They are far to wrapped up in red tape and have failed to change to meet the demand of the retail sector hence being over taken by many other competitors. Unfortunately M&S are about ten years behind other Food retailers where they used to innovate they now put in place poor immitations of other business' process.
    The business talks about implementation of new systems however the normally end up to be comical (the HR system implemented was comical other business' have done this at a lower cost and much more effective, it was launched apparently after being trailed and all issues ironed out however the reality was far from it) which leads me on to the general attitude of the business. They are not interested in the reality they put a positive slant on everything and massage figures to show a positive outcome regardless of the truth.
    They celebrate such things as selling out of Xmas lines in 1st week of December as a positive thing yet with other food retailers this would be deemed to be an out right disaster. However for a retailer that seems to think that having 50% availability at night is OK that's hardly a surprise.
    I would summarise to say that M&S take on senior managers at store level to bring in knowledge and help move the business forward however they can not take feedback unless it is positive and will not allow you to change things to improve the business. I essence its a road to hell paved with good intentions.
    For the business to move forward they need to forget how great they were and look at the reality of now and stop day dreaming about it. Shake up the dinosaurs and "change the people" or "change the people". Learn that those in the business who talk the talk most often don't walk the walk

    Advice to Management

    Listen to those that have been brought in to share experience and knowledge of other large supermarkets who know food, trade food and not just play at retailing. Take a long hard look and understand that to grow that what is being delivered is unacceptable.