Marks & Spencer Employee Reviews about "pay"
68% would recommend to a friend
(2118 total reviews)
Stuart Machin
76% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The pay is good and the company treats you well which is one of the best things about working with M&S." (in 863 reviews)
- "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." (in 403 reviews)
- "Poor management at time because too many managers on departments that they are not fit to run and just 'wig it'." (in 588 reviews)
- "We were not allowed an extra short break to warm up even working with no heating." (in 108 reviews)
Found 2,118 of over 9K reviews
Updated 5 Dec 2023
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "pay"
Return to all Reviews- 3.028 Jun 2016Anonymous EmployeeFormer Employee, less than 1 yearBristol, England
Pros
For a retail job whilst at university, M&S was a great place to work, good staff discount, good pay, extra pay for working on Sunday, flexible depending on your manager.
Cons
Management get moved around different stores constantly which impacts on workforce. Cutting old contracts from older employees to ensure extra pay on bank holidays and Sundays is no longer given. Benefits have really been squeezed now for employees.
- 3.012 Aug 2021Customer AssistantCurrent Employee, more than 3 years
Pros
The pay and discount are decent but other than that not much to say in terms of positives to be honest
Cons
Wow, where to begin. First of all i’m a part time employee that was hired when i was 16 and i have been working there for 3 years now. I have a 6 hour contract, as I am in education but there is literally no respect for this. When i was 17, doing 35 hours a week at college, managers would demand I work at least 30+ hours for them a week. If you say no you get bullied and name called by managers and told youre lazy and you need to do it anyway. The sickness policy is disgraceful. Managers think they are so much better than the staff, just two weeks ago i was called stupid, useless and told none of my colleagues liked me and all the managers talk about me behind my back (by a manager). The attitude of the management is so unprofessional. This is a very high pressure job with lots of focus on productivity and customer service, yet you’re never told how to improve, instead youre simply if you don’t improve you’ll lose your job. Working here has really impacted my mental health, and I have had little to no support, one of my managers actually laughed at me when I told them I was being assessed for ADHD. Also when i first started working here, you could be asked to work anywhere from 7am-8:30pm, this has now changed to 4:15am-10:45pm, meaning the reason i joined the job (because i didn’t want the long, late night shifts of pub work) has been eliminated. There is also an expectation that you will do shifts over night during all the holiday seasons, even despite me explaining that my parents are separated and I spend xmas eve with my dad in a different city, i still wasn’t allowed not to participate.
2
Marks & Spencer Response3yHi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you feel. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. It would be great if you could contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your Colleague number, so that they can further look into the issues you've raised. Thank you for bringing these matters to our attention. The health and wellbeing of our colleagues has always been our priority at Marks and Spencer. For further support you can call PAM Assist our health and wellbeing partners and professionals in mental health, details of which are on Marks and Spencer world. Marks and Spencer
- 3.010 Jan 2016Customer AssistantCurrent Employee, more than 3 yearsBorehamwood, England
Pros
Permanent contract and paid holidays
Cons
Low pay and never enough staff and shop is freezing cold even in the summer. Not getting your bonus unless enough people fill in the customer surveys.
- 4.016 Jan 2018Anonymous EmployeeCurrent Employee
Pros
Everyone working there is generally very nice and always willing to help. The pay is good and the company treats you well which is one of the best things about working with M&S. Even though I was only a temp part-timer, the company also contacted me about setting up a pension plan. It was quite nice to know that the company takes care of its employees interests in the long run as well.
Cons
If you do end up with a less reasonably line manager, however, it might be slightly problematic. But it's nothing major enough to put you off from the job.
- 4.02 Feb 2022Customer ServiceCurrent Employee, more than 3 yearsBrighton, England
Pros
Colleague discount card has 20% off all items excluding brands
Cons
Salary is bad and you will be on the same pay as new starters which is very disheartening
Marks & Spencer Response2yHi there, thank you for leaving a review. It is great to hear that you enjoy your staff discount. We are always looking for ways to improve so we appreciate your feedback. Marks and Spencer
- 2.026 May 2015Customer AssistantCurrent Employee, more than 5 years
Pros
20% discount across whole store and online occasionally get a bonus pay rise every year, even if only a few percent
Cons
working hours are long shift patterns are unfair - always same group of people doing later and really early shifts. If contracted to work mondays you never get a bank holiday off Trying to book a holiday is near impossible as they have to be booked a year and a half in advance - begin booking in September for the following financial year!! This means holidays fill fast and if you do not know what you will be doing the following summer you will not get the holiday time you request so are left with booking holidays when the company says you can have time off. Too many managers constantly changing working practices. Little budget for staff and so existing workers are asked to take on more and more with no pay increase. Focus on customers with very little regard to how employees feel, no employee care at all lately thought his seems to be making small steps forward.
- 5.010 Aug 2020Customer AssistantFormer Employee, more than 1 yearNewcastle upon Tyne, England
Pros
The team i worked with were all lovely and helped me learn the role quickly as i was working in the cafe and bakery. I was always able to gain more hours when needed and the pay was good.
Cons
During busy times we would sometimes be short staffed
- 1.031 Dec 2017Operations AssistantCurrent EmployeeRedhill, South East England, England
Pros
Staff seem pleasant but very much subjects of M&S chip implants. Discount card is good if you get it but I have been employed 5 weeks and still not received one.
Cons
Absolutely terrible organisation, it is a miracle anything gets to the shop floor to be sold. Using warehouse processes that are archaic. Food stuff is shunted back and forth from chiller storage to foodhall numerous times a day. Staff pay is poor and any staff would earn more by going to Lidl doing the same job. The attitude of some operations managers is atrocious and they lack decent man management skills.
2 - 4.016 Jul 2019Sales AssistantFormer Employee, less than 1 yearBirmingham, England
Pros
20% discount even on sale - in-store and online If you’re a temp you get paid weekly. If you’re permanent you get sick pay. Good pay compared to other retail stores and the pay often goes up after a while. The customer service feedback form allows for good workers to be praised weekly.
Cons
Management sometimes can be disorganised. Sometimes they expect you to know everything. Can pressure you into working a bit more than contracted hours. Some workers who have been working there for years can initially be hostile. Takes time to warm to them.
- 5.030 Oct 2021Customer AssistantCurrent Employee, less than 1 yearPeterborough, England
Pros
Management was generally nice to work for and the other staff were nice to work with. Good pay for a student and also the possibility to work temporarily over the summer.
Cons
Sometimes difficult with booking holiday
Marks & Spencer Response3yHi there, thank you for your review. It is great to hear that you think the management are good to work for and think your colleagues are nice. We are always looking for ways to improve so appreciate your feedback. Marks and Spencer.
