Marston's Reviews
39% would recommend to a friend
(676 total reviews)
Andrew Andrea
60% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The job I have is Minimum wage, the job progression scheme via e learning is out dated and slow." (in 19 reviews)
Found 676 of over 700 reviews
Updated 30 Nov 2023
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- 5.028 Nov 2023WaitressCurrent Employee
Pros
really nice staff well kept restaurant
Cons
i am yet to find any
- 3.010 Oct 2023General ManagerCurrent Employee, more than 3 yearsBristol, England
Pros
I enjoy running a pub, I have a great team The products we sell and tbe menus are good. Bonus can be good if you hit all the kpis. I'm able to put on events. Reporting is good you can see where you are.
Cons
Budgets can be hit or miss, 1 year too easy the next too high. It's never just right. Hit your budget and they will add on even more the next year than just a little. Area managers are hit or miss some have been great others have used bullying behaviours and attitudes which seems to be condoned from upper management as its perceived as creating a competitive atmosphere. The new way of managing labour seems to benefit some pubs but penalises others.
Marston's Response2moHi. Thanks for taking the time to provide feedback! We really appreciate it. It’s your continuous feedback, thoughts and comments that allow us to review, amend and improve how things are done around here - after all it’s our people that make our pubs. #WherePeopleMakePubs
- 4.030 Nov 2023Server/WaiterCurrent Employee
Pros
- fun - rewarding - teamwork - success
Cons
- long hours - pressure - stressful in busy periods
- 4.028 Nov 2023Front of House StaffFormer EmployeeCoventry, England
Pros
Lots of opportunities to work with different types of customers and each day being different.
Cons
Not always approving holiday requests and would often drop your shift if looking quiet that day
- 4.027 Nov 2023Bar SupervisorCurrent EmployeeDorking, England
Pros
Good pay and working conditions
Cons
Long and unsociable hours for me
- 5.019 Nov 2023Server/WaiterCurrent EmployeeBirmingham, England
Pros
Discounts at a lot of palces
Cons
Weird shift timings may happen
- 4.015 Nov 2023WaitressCurrent Employee, less than 1 yearLeeds, England
Pros
Amazing people, super fun working environment and good hours
Cons
Needs more staff and things like cutlery and glassware lol
Marston's Response2wHi. Thanks for taking the time to provide feedback! We really appreciate it. We’re happy to hear that you’re enjoying your experience with us. Remember as well as regularly asking for your feedback internally via our ‘Your Voice’ surveys, we also encourage you to actively engage with your line manager, and/ or HR business partner. You can also engage at any time with our dedicated ER team via – ER@marstons.co.uk It’s your continuous feedback, thoughts and comments that allow us to review, amend and improve how things are done around here - after all it’s our people that make our pubs. #WherePeopleMakePubs
- 4.016 Nov 2023Chef AssistantFormer Employee, more than 1 yearLondon, England
Pros
Learnt lots of new, transferable skills. Was a good environment.
Cons
Very physically demanding and hours aren’t flexible.
- 3.016 Nov 2023Front of House MemberFormer Employee, more than 1 yearSouthampton, England
Pros
Lots of hours available and tips can be good.
Cons
Very busy and low paid work
- 5.013 Nov 2023Bar ManagerFormer EmployeeStafford, England
Pros
Flexible, fair pay, good staff, happy environment
Cons
Sometimes long overtime required due to staff shortage
Marston's Response2wHi. Thanks for taking the time to provide a 5* review! We really appreciate it. It’s great to hear you enjoyed your time with us. Wishing you all the best with your future career. #WherePeopleMakePubs
Marston's Reviews FAQs
Marston's has an overall rating of 3.2 out of 5, based on over 700 reviews left anonymously by employees. 39% of employees would recommend working at Marston's to a friend and 38% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
39% of Marston's employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Marston's 2.7 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.
