Mason Frank International Reviews | Glassdoor.co.uk

Mason Frank International Reviews

Updated 18 February 2019
48 reviews

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3.4
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James Lloyd-Townshend
7 Ratings

Employee Reviews

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Pros
  • "I have been working for Mason Frank since late August 2016 and I must admit since then it was an amazing adventure" (in 13 reviews)

  • "Mason Frank and FRG as a whole is a great place to build a career and make a lot of money providing you are happy to consistently work hard" (in 6 reviews)

Cons
  • "Real lack of work-life balance; seems a lack of trust to be able to work from home or give flexibility on hours etc" (in 5 reviews)

  • "I completed over 100 hours of work before Mason Frank billed the client" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Frank University Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainee Recruitment COnsultant in London, England
    Current Employee - Trainee Recruitment COnsultant in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mason Frank International full-time (Less than a year)

    Pros

    - Very Informative Training experience.
    - Enjoyed various members of the Company coming in and introducing themselves.
    - Good to begin at the same level as everyone else so your fully comfortable and able to feel your progression going somewhere.

    Cons

    It needs to be longer, two weeks is not enough time to learn about to course and to be expected to take a test.
    We were still learning about information which was in the Frank University Test on the same day as the exam. This shows that the university experience needs to be longer in order for all the information to digest before the exam.
    More information on being a 180/360 Consultant would be helpful, rather then finding out about it when you graduate from Frank University.
    The communication must improve between floor managers and training. 30% of what was learnt in training, I was told i would not be doing it this way once I start on the floor, which was abit of a waste of time learning it in the beginning.

    Advice to Management

    The communication between whoever is taking training, and our floor managers needs to be much better. Far to many times id leave training and get to the floor, only to be told NO, I will be following this procedure another way. It leads to confusion and furthermore makes new employees hesitate about their learning if they are unsure they are being told the right things.
    Too many times, half of the class have had to wait until younger members are silent before we can continue learning, very much feels like a school class.


  2. "good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mason Frank International full-time

    Pros

    good team ethic
    good training
    fun nights out

    Cons

    the working hours are gruelling

  3. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in London, England
    Former Employee - Consultant in London, England
    Doesn't Recommend
    No opinion of CEO

    I worked at Mason Frank International full-time (Less than a year)

    Pros

    - Nice coworkers
    - Fruit in the kitchen

    Cons

    - constant micromanagement - there's always someone breathing over your neck
    - zero work-life balance
    - low base and ridiculous commission structure

    Advice to Management

    Unless you start valuing your people you will never stop being "revolving door" workplace!


  4. "Mason Frank"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mason Frank International full-time

    Pros

    Potential to earn good commission

    Cons

    Micro management and work life balance


  5. "International Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mason Frank International full-time

    Pros

    Good opportunities for career progression

    Cons

    High turn over rate within the company


  6. Helpful (2)

    "The Good the Bad and the Ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainee Recruitment COnsultant in London, England
    Former Employee - Trainee Recruitment COnsultant in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mason Frank International full-time (More than a year)

    Pros

    The culture is in general very friendly. I was always impressed by how much time Andy Mason put aside to chat to everyone in the office. Even on my very first day he spoke to me like a colleague as opposed to a boss.

    You are rewarded well commission wise and also with monthly lunch clubs.

    Progression is definitely on offer, and as you will see, so many people get to move up the business fast. However, sometimes I feel this is not a good thing, as some managers seem a little out of their depth, having been moved into TL roles too soon.

    Beers when finishing on a Friday was a nice touch.

    Overall though, if you have no personal commitments and are happy putting in 55+hour weeks, I wouldn't shy away from the opportunity.

    Cons

    The hours are very long, but this is something that should be expected in recruitment.

    Turnover rate is very high, because a lot of people fresh out of university don't understand the amount of hours that are required. On the contract, just state that the standard day is 8:30 to 7:00, and don't let it be a surprise to people when they start.

    Basic salary is low in comparison to competitors.

    Some days can drag by very slowly, and senior management are sometimes quick to criticise when processes are taking time. I know "time kills deals" can be true, but the constant reminding of "when I was in your position, this situation never happened" isn't usually helpful. Management should really be looking to coach and not criticise.

    TPG Group. I feel like senior people in the business are put under too much stress by TPG, which is often reflected in their 'do deals quick' approach and their frustration with fun in the office, e.g. tapping on the desks when someone is late or does something foolish.

    Some KPIs seemed a little pointless, and often the best recruiters didn't even hit their KPIs. This often seemed confusing and frustrating for those first starting out.

    Whilst Senior Management are in general friendly, they have clear favourites in the office and it's very easy to tell who they don't like.

    Advice to Management

    Just tell the truth in the contract about the expected working hours.

    Lighten up with the silly office culture, sometimes people need it to get through a long day.


  7. "Opportunity for a great career"

    StarStarStarStarStar
    Current Employee - Team Leader
    Current Employee - Team Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mason Frank International full-time (More than a year)

    Pros

    Mason Frank and FRG as a whole is a great place to build a career and make a lot of money providing you are happy to consistently work hard. There is a very clear career path set out to everyone in the business and everyone understands what they need to do to get to the next level as well as being supported along the way. Success in this business is really rewarded with incentive trips abroad, a good commission structure as well as regular celebrations.

    Cons

    You have to be prepared to put the hours in and face a lot of setbacks when you first join although providing you stick it out and work hard, it pays off.

  8. Helpful (6)

    "If you want to be exploited, this is your place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England
    Current Employee - Consultant in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mason Frank International full-time (More than a year)

    Pros

    They train you for a month

    Cons

    They are now a big corporation that literally does not give a damn about its employees, so they have a very poor seniority within their teams and very few make it past one year at the company. Their management is made up by people who were once successful sales people in the company but who completely lack the human, mentoring side or the management training. They will push you to work harder and harder with some ridiculous KPIs. Also, they will not accommodate to suit any personal needs. If you are lucky, they will let you come in the office at 10am instead of 8.
    This job is suitable for recent graduates who do not have any personal commitments and find it appealing to drink beer in the office and get smashed on the company once a month during their monthly night outs. If you are money driven, there are other companies with much higher commission schemes.

    Advice to Management

    Stop turning top billers into managers and heads of. It does not work. Invest on quality people who have formal management training, and a minimum of education.

    Mason Frank International Response

    29 Jan 2018 – Chief Operating Officer

    Thank you for your feedback. We take your thoughts very seriously as we are working every day to improve in every aspect. We thank you for your appreciation of our thorough training program, as we... More


  9. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mason Frank International full-time

    Pros

    Great place to work with great people.

    Cons

    Nothing really to complain about.

    Advice to Management

    11111111111111111111111111111111111111111

    Mason Frank International Response

    30 Jun 2017 – Director

    Thank you for your review - it's great to hear that you're enjoying your time with us!


  10. Helpful (3)

    "Poor staff turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruitment Consultant
    Current Employee - Recruitment Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free fruit and a nice office

    Cons

    1 out of 8 in our FRG training academy have remained at the company. For a reason, it's a poor place to work. Staff turnover is way too high. 4/5 principles + seniors the other 50 staff on the floor are in a pointless rat race. Great company to join when established, unfortunately not now.

    Mason Frank International Response

    30 Jun 2017 – Director

    We're sorry to hear that you're not enjoying your time with us at Mason Frank. Recruitment Consulting is an extremely competitive and demanding profession, and not everyone is cut out for the rigors... More