McDonald's Customer Service Reviews | Glassdoor.co.uk

McDonald's Customer Service Reviews

Updated 13 Aug 2019

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Found 180 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
68%
Approve of CEO
McDonald's CEO Steve Easterbrook
Steve Easterbrook
47 Ratings
  1. "Customer Assitant"

    StarStarStarStarStar
    Former Employee - Customer Service Associate in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at McDonald's part-time for less than a year

    Pros

    i enjoyed meeting new people everyday and also made really good postive relationship with my peers. The Tean was very friendly and caring.

    Cons

    Mangement wasnt Professional at al times and that lead to others followling but it wasnt a major issue

    Advice to Management

    Please be a little bit more genlte on New Staff it can e very nervous for certain people

    McDonald's2019-06-25
  2. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Chelmsford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McDonald's part-time for more than a year

    Pros

    Good staff members to work with

    Cons

    Always on the go constantly

    McDonald's2019-07-16
  3. "decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at McDonald's full-time for more than a year

    Pros

    Decent pay, all the food

    Cons

    long hours, dealing with public

    McDonald's2019-07-09
  4. "Ok position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 

    I worked at McDonald's part-time

    Pros

    People are nice and friendly

    Cons

    Long hours and different shifts

    McDonald's2019-07-26
  5. "Pretty Good"

    StarStarStarStarStar
    Former Employee - Customer Service Associate 

    I worked at McDonald's part-time

    Pros

    Good team and nice colleagues.

    Cons

    it is very fast paced.

    McDonald's2019-06-09
  6. "Working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Crayford, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at McDonald's part-time for less than a year

    Pros

    It was pleasantly good for a while

    Cons

    Staff were rude (some) and not very empathetic

    Advice to Management

    Be empathetic

    McDonald's2019-04-27
  7. "lovely company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Clapham North, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at McDonald's part-time for less than a year

    Pros

    good hours, easy flexible , good pay

    Cons

    rude customers, very busy, fast pace environment

    McDonald's2019-03-14
  8. "Part timer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sheffield, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at McDonald's part-time for less than a year

    Pros

    Free food on shift. easy working shifts, good people to work with, customers pretty nice too

    Cons

    sometimes have to work late, sometimes rude customers

    McDonald's2019-03-06
  9. "That job teach me how to save energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McDonald's part-time for more than a year

    Pros

    I can meet new people every day

    Cons

    Oil change from fry machine

    McDonald's2019-02-25
  10. "Customer assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at McDonald's full-time for more than a year

    Pros

    Flexible hours free food for break

    Cons

    Manager are not good they should be nice to crew

    Advice to Management

    Should be polite

    McDonald's2019-03-11
Found 180 reviews