McDonald's UK Reviews | Glassdoor.co.uk

McDonald's UK Reviews

Updated 23 January 2019
1,013 reviews

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3.2
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Paul Pomroy
191 Ratings

Employee Reviews

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Pros
  • "really fast paced time flies and also free food" (in 122 reviews)

  • "Team work,advancement opportunity, Flexible hours" (in 116 reviews)

Cons
  • "Long hours and can be on your break within an hour of your shift" (in 72 reviews)

  • "Low pay per hour compared to other similar jobs in the area" (in 42 reviews)

More Pros and Cons

  1. "Excellent company for part time work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in London, England
    Former Employee - Crew Member in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at McDonald's UK (More than 3 years)

    Pros

    I really, really enjoyed working at McDonald's part time as a Crew Member. This was actually my first job as I was a Sixth Form student. I loved working here. My branch manager was very, very supportive and she helped me succeed all the way. I worked here for 4 years. I was planning on only 2 years but the working environment was very lively and I had some lively collegues and I loved it when we had top banter! I honestly miss my job at Mcdonalds. The management are really supportive and the benifits are quite good. You get discount at Mcdonalds and some high street fashion stores. You get free meals as well on shift which is very handy considering the amount of work you do!

    Cons

    The pay is not great. Your only on the minimum wage. I worked here back in 2012 so the pay should definitely have increased. Sometimes, you have to work extra hours. Customers can get really rowdy and crazy so you need to be prepared for the worst. Lunchtimes are the worst. The lines are very long and you have to be working at a very fast pace especially on the tills. One Saturday, I was straight on the tills for 3 and a half hours which 5 other colleagues.

    Advice to Management

    Increase the hourly pay rate by a bit and set out timetables accordingly and allow workload to be spread rather than employees forced to do overtime.


  2. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at McDonald's UK full-time

    Pros

    I liked working here for 5 yearsa

    Cons

    Long hours and very busy

    Advice to Management

    Listen to staff more and trust them.

  3. "Flipper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McDonald's UK part-time

    Pros

    Sick food 4 great prices

    Cons

    Fumes from cars make you want to vomit

    Advice to Management

    Clean up the vomit immediately and not after 3 days


  4. "Great first job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great experience of a high intensity work environment
    Develop customer service skills
    Opportunities for progression
    Flexible working hours
    Great experience to put on your CV

    Cons

    Can be a bit overwhelming at first but staff are very supportive so can easily get through it

    Advice to Management

    Keep doing what you are doing


  5. "Crew member"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's UK part-time

    Pros

    Friendly work colleagues everyone was there to help you out. Clear training programme easy to follow. Clear scope for progression

    Cons

    Your shifts were not always certain. Most days went without a break due to it being so busy very high paced

    Advice to Management

    Some need to be more friendly towards the crew members
     Help the team understand where they've gone wrong in ther training rather than just shouting


  6. "Good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Emeber in Leeds, England
    Current Employee - Crew Emeber in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at McDonald's UK (Less than a year)

    Pros

    Manager was very flexible with schedule which was useful as student and 45 minute break

    Cons

    Some managers would give break an hour into 12 hour shift


  7. "Mediocre"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's UK part-time

    Pros

    Flex time and nice colleagues

    Cons

    Pay and poor management staff

  8. "Team member"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's UK part-time

    Pros

    Free food and sound staff

    Cons

    Busy shifts, and managers too busy too care for employees


  9. "Fast Paced but badly Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member/Grill Cook in Birmingham, England
    Current Employee - Crew Member/Grill Cook in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at McDonald's UK full-time (Less than a year)

    Pros

    Overtime is easy to obtain, there is a clear progression structure, free meal on shift and colleagues can be nice to work with.

    Cons

    Managers are only there due to time and not talent, progression takes years and it is a job that takes years from your life. Favouritism towards those that have been there a while versus new starts. There is an obsession with procedures where all logic is thrown out the window due to a procedure. I think it is a bit sexist having mainly females on front counter doing easy customer service roles and men in the kitchen because I guess men do the heavy lifting and women are supposed to look pretty? No training, you are just told the basics and expected to get on with it. Lastly Zero Hours Contract so you are expected to do funky times or might not be given work at all and you have no legal protection.

    Advice to Management

    Stop obsessing with procedures and start improving the food, maybe moving away from so much precooked frozen nonsense. Make the production quotas match the amount of custom in the store, it is a set machine that only assumes the number of customers at a given time, not smart at all. Recruit talent from outside the company, to be honest, I am not bothered whether the top management used to be a crew member or not because by the time they are top management they have forgotten what it used to be like anyway. Recruit people from rivals like KFC, Burger King even Starbucks if they are good managers.


  10. "Decent first time job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at McDonald's UK part-time

    Pros

    flexible working hours and easy progression

    Cons

    low salary when you are under 25