Merlin Entertainments Reviews | Glassdoor.co.uk

Merlin Entertainments Reviews

Updated 11 Jul 2019

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Found 347 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
60%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
164 Ratings
  1. "Shocking managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ride Host 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    - Lovely people - good environment - discounts & free tickets - lots of breaks

    Cons

    - Management are awful, they speak down to you and have favourites - no organisation - long hours that are constantly changing (8:30 - 6/7:00)

    Advice to Management

    Value employees who have been there a while just as much as new employees

    Merlin Entertainments2019-07-11
  2. "Fun, but not great senior management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Manager in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Merlin Entertainments full-time for more than 3 years

    Pros

    Fun environment if you enjoy children.

    Cons

    Poor leadership training for mid level management. Most senior managers only looking to jump to the next role instead of developing their staff.

    Advice to Management

    Pay attention to your mid level managers and invest time on their training.

    Merlin Entertainments2019-07-08
  3. "Working At Merlin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time for more than 5 years

    Pros

    Team work, Career progression, Magic Pass, Sharesave, Varied Workload

    Cons

    Corporate, impersonal, clicky, salary, worklife balance

    Merlin Entertainments2019-07-01
  4. "Depressing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Actor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    I didn't have to do much. Lots of hours

    Cons

    Toxic environment, depressing work conditions.

    Merlin Entertainments2019-07-01
  5. "Bad pay, long hours,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Park Presentations in Wimbledon, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Merlin Entertainments part-time for more than 3 years

    Pros

    Good people, make good friends

    Cons

    Long hours, short staffed, minimum breaks, under paid regularly having to chase them up

    Advice to Management

    If you treat staff with respect and give us more than the minimum break when you are expecting us to do maximum work, then we will feel more valued.

    Merlin Entertainments2019-06-29
  6. "Fun place, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Merlin Entertainments full-time for more than 3 years

    Pros

    Great opportunities to work with guests of all ages.

    Cons

    Low advancement opportunities as they promote from internal leadership programs instead of lower management.

    Advice to Management

    If you want to have some fun, go there. If you want to make more for the same amount of work then don't.

    Merlin Entertainments2019-06-28
  7. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Experience Host in Melbourne
    Doesn't Recommend
    No Opinion of CEO

    I worked at Merlin Entertainments part-time for more than a year

    Pros

    Had a great starting team, but was slowly removed as upper management disliked them.

    Cons

    Absolutely horrendous at trying to create a good team morale. Always worrying about budget. Does not take input from staff. Does not make staff feel desired. Will not accept advice from Staff who have differing points of view. Very up and down on safety, sometimes it matters, sometimes it doesn't - probably based on their Budget and what's important and what isn't.

    Advice to Management

    Listen to your employees. We know what we're doing. Don't treat us like children.

    Merlin Entertainments2019-06-25
  8. "Good for part time students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Manchester, England
    Doesn't Recommend
    Negative Outlook

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    Decent benefits free passes to any other merlin place like alton towers and Thorpe park

    Cons

    Not great money and 0 hours contracts

    Merlin Entertainments2019-06-24
  9. "Great to place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Merlin Entertainments full-time for more than a year

    Pros

    Rapidly expanding globally , huge change to grow in company

    Cons

    Not much growth opportunity in Australia

    Merlin Entertainments2019-06-20
  10. Helpful (1)

    "Good first job, don't stick around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ride Operator in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Merlin Entertainments part-time for less than a year

    Pros

    They'll hire everyone, even if you are 16 years old. Great first job in the competitive market of San Diego with minimal opportunities for the youth.

    Cons

    They overwork you, minimal opportunity for advancements that come with pay raises. While middle management is accommodating, upper Management acts as if you are expendable.

    Merlin Entertainments2019-06-17
Found 347 reviews