Merlin Entertainments Employee Reviews about "attractions"

Updated Oct 30, 2020

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Found 29 of over 768 reviews

3.5
67%
Recommend to a Friend
71%
Approve of CEO
Merlin Entertainments CEO Nick Varney
Nick Varney
310 Ratings
Pros
  • "The Magic Pass (free tickets to all attractions) makes you very popular overnight(in 38 reviews)

  • "Good benefits, nice environment, fun(in 23 reviews)

  • Cons
  • "hard work, long hours culture in back-office functions(in 42 reviews)

  • "Staff are often rushed due to the sheer volume of people that come to their attractions(in 29 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "attractions"

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    1. 5.0
      Current Freelancer

      Brilliant Experience !

      Oct 30, 2020 - Student in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive staff. Great perks. Bonuses available. Great pay! Overall I had such a great time working there.

      Cons

      When working with London’s best attractions , you are more vulnerable to terrorism.

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    2. 4.0
      Current Employee

      Merlin Entertainment

      Oct 12, 2020 - Retail Assistant- Sales Floor in Sutton, London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The staff are extremely friendly and have the utmost care for their customers.

      Cons

      Staff are often rushed due to the sheer volume of people that come to their attractions.

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    3. 3.0
      Former Employee

      underpaid but good culture

      Oct 7, 2020 - Marketing Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fun brands, magic pass perk

      Cons

      underpaid, over worked and too much expected of junior staff members in attraction

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    4. 1.0
      Current Employee, less than 1 year

      Don’t do it!

      Apr 3, 2019 - Guest Experience Host in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Entry to Merlin Attractions Support System for Mental Health Perks at Work Benefits

      Cons

      Over worked and under paid Poor management Badly treated No training No recognition or support Short staffed constantly Rude managers Lack of safety Low maintenance and quality of the attractions

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      1 person found this review helpful
    5. 4.0
      Current Employee

      A company full of nice people!

      Apr 25, 2018 - Commercial Host in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A real mixing pot of great people from so many different backgrounds, the management are fair and the job is rewarding.

      Cons

      Within attractions, some departments are given preferential treatment over others, in behaviour as well as funding.

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    6. 5.0
      Former Employee, less than 1 year

      Great

      Apr 17, 2018 - Actor in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great perks, fun team, good career progression (hire from within company), lots of sites to work at, family friendly material, good work perks

      Cons

      All-year round attractions so working on holidays, peak visitor periods stressful, work on weekends and rarely two days off in a row

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    7. 1.0
      Former Employee, more than 1 year

      A business that prioritises sales & pure profit over customer satisfaction and creature welfare

      Mar 13, 2018 - Global Brand Director in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Customer facing business with customers wanting to have a great time and share their experiences with friends and family. Many passionate and expert front line staff members who know their business inside out.

      Cons

      Staff are expected to sell, sell, sell creating a pressured environment which is uncomfortable for visitors. Visitors are bombarded and confused before entering the attraction. Customer service is expected by management but not invested in to provide enough resource or train teams to properly look after customers (compare to Disney!). Work life balance is poor. Internal communication is dreadful. Senior managers do well if they're part of an inner circle. Animal welfare is held up as a key value, yet is an afterthought for management.

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      4 people found this review helpful
    8. 2.0
      Former Employee, more than 5 years

      Disappointing

      Feb 7, 2018 - Duty Manager in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This used to be a company I loved working for, as the team I worked with became my best pals.

      Cons

      - The pay is awful, even at management level. - The promotion opportunities are only given to those who are best friends with management. Anyone who was friends with the boss would be given a place in management. - The working conditions are awful, and you are expected to work more than your contracted hours without being rewarded with extra pay / time in lieu. I'd often be made to work an extra couple of hours without any choice in the matter. - Generally a bad company to work for. - It's expanding too fast, the attractions are poorly designed and maintained. And very overpriced. I'd deal with complaints on a daily basis about the pricing from customers, and it was often embarrassing trying to defend the company I worked for. I fell out of love with this company along time ago.

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      6 people found this review helpful
    9. 1.0
      Current Employee, more than 5 years

      Avoid this company

      Jan 2, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great employee benefits such as LEGO discount

      Cons

      Only care about making money Promotions for men and if you 'play the game' Customers DO NOT come first Poor is pay with no bonuses for 3 years now Quality of attractions can be poor Terrible work life balance, especially as a manager

      2 people found this review helpful
    10. 4.0
      Current Employee, less than 1 year

      Fun Job!

      Nov 24, 2017 - Photography Sales Assistant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really fun job as a Photography Assistant at London Dungeons. Great team, achievable targets, allows career growth and exposure to varied administrative and sales roles.

      Cons

      Such a busy attraction not much flexibility in shift swaps or time off.

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