Merlin Entertainments Employee Reviews about "long hours"
Updated Jan 16, 2021
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Found 42 of over 768 reviews
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Approve of CEO
Nick Varney
310 Ratings
Pros
"The Magic Pass (free tickets to all attractions) makes you very popular overnight" (in 38 reviews)
"Good benefits, nice environment, fun" (in 23 reviews)
Cons
"hard work, long hours culture in back-office functions" (in 42 reviews)
"Staff are often rushed due to the sheer volume of people that come to their attractions" (in 29 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Reviews about "long hours"
Return to all Reviews- Former Employee, more than 3 years★★★★★
Pros
Supported by management Good team Lots of growth opportunities
Cons
Long hours with bad breaks Guest facing so can be difficult On feet 24/7
Continue reading - Current Employee, more than 5 years★★★★★
Pros
great team, ability to make a difference
Cons
long hours when the season is open
- Former Employee★★★★★
Pros
The team that work for merlin are incredible, and is probably the main reason why retention within corporate teams is relatively high.
Cons
Long hours, with, quite often, incredibly tight timescales for project roll outs. This causes shortcuts to be taken and the best job not always being done. However, because you are working with a fantastic group of people it usually softens the blow.
- Former Employee, more than 8 years★★★★★
Pros
Magic pass Nice colleagues Travel around for free
Cons
Poor senior management Poor pay Poor progression Long hours No praise
- Former Employee★★★★★
Pros
Easy job that pays half decent
Cons
Always standing and long hours dealing with kids
- Former Employee★★★★★
Pros
Friends and fun projects, interesting travel
Cons
Not great pay long hours
- Former Contractor, less than 1 year★★★★★
Pros
You can work from home due to Covid
Cons
Customer service advisor? No. You’ll be working in a demanding call centre. Call after call without any intervals between them. Short breaks, long hours, peanut pay, no flexibility, no sympathy from management if you want a break from the phones. Micro management, always being listened to and screen monitored. If you’re verbally unwell (cough/sore throat etc) they’d rather you be sick than do the thousands of emails piling up as they want all advisors on the phones only, all day long. Job is advertised as emails and live chats - not true whatsoever. Seem to try and lure in younger generation and pull the wool over their eyes in terms of basic working rights.
Continue reading - Former Employee★★★★★
Pros
End product, vibrant atmosphere, free theme park tickets
Cons
hard work, long hours culture in back-office functions
- Current Employee★★★★★
Pros
Good incentives, benefits and rewards
Cons
Long hours during busy periods
- Current Employee★★★★★
Pros
Flexibility good career progression if you work for it
Cons
Long hours during certain times of year
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