Metro Bank Reviews | Glassdoor.co.uk

Metro Bank Reviews

Updated 16 Jan 2020

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3.6
65%
Recommend to a Friend
83%
Approve of CEO
Pros
  • "Metro Bank is very different from the other banks I have worked for in prioritising customers and colleagues(in 86 reviews)

  • "Great place to work with great values(in 28 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (9)

    "Brilliant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time for more than 3 years

    Pros

    The culture at Metro Bank is second to none. People genuinely care about the job that they are doing and care about doing it the right way for customers. Career opportunities are excellent at Metro Bank. I’m personally in my third role in nearly four years here. There are numerous fast-track training programmes which allow colleagues to progress in many different areas of the bank. The classroom and e-learning training available to all colleagues is superb. All new colleagues will have at least 5 days of training when they first start before they join their team, which is a brilliant introduction to the culture and job-specific training. Diversity is really celebrated here and the great work that the various colleague-led networks do really helps to make sure that we work in an inclusive environment. Diversity and inclusion aren’t just buzz words, they matter and it really helps that members of the executive leaderships are really visible sponsors of the networks, and Craig Donaldson (CEO) is regularly seen at events run by the networks and always makes time to say a few words. Salaries are fair and the huge range of benefits for colleagues really makes a difference. The pension scheme is really good, and the optional benefits available are great. You can opt into private medical insurance, a health cash plan (cash back when paying for a huge range of treatments), critical illness cover and dental insurance. There’s also access to a brilliant discount portal. Family friendly leave is so, so good. All new parents, regardless of gender, are entitled to up to 14 weeks of fully paid parental leave. I don’t know of many other organisations that treat both genders equally in this regard and it is great that new parents have a choice when it comes to taking the parental leave. The work/life balance at Metro Bank is pretty good. All full-time colleagues get at least 23 days holiday a year, plus bank holidays and this will go up based on service and job level. Metro Bank is a 24/7 bank which means that there are always teams of people working round the clock and it can feel like there is always work to be done (which is a good thing as it’s never boring!). It is easy to work more than the hours that you’re paid for, but management are good at either allowing you to claim lieu time, or encouraging you to start later the next day if you’ve worked late the day before. The visibility of senior managers is excellent and you feel like you can approach them whenever you need to, even if it’s a small question. The “Bump up” culture at the bank is definitely real – you are encouraged to ask questions if you don’t know the answer to something and there will always be someone who can help you.

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    Cons

    As we have grown there is a risk that the culture is being diluted. The culture won’t be for everyone and the expectations of you as a colleague are really high (they need to be given what the bank wants to achieve). If you don’t have high expectations of yourself and what you want to achieve then it won’t be the place for you.

    Advice to Management

    Protect the culture, it's what makes us different (and better) than other organisations.

    Metro Bank2019-03-25
  2. "work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time for less than a year

    Pros

    great environment and great service

    Cons

    nothing seems bad in branch

    Advice to Management

    nothing

    Metro Bank2020-01-08
  3. "Metro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regulatory Reporting Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Metro Bank full-time for more than 3 years

    Pros

    Culture Opportunity for alot of experience

    Cons

    Management can be non empathetic and there is as pressure to be seen to be working hard to give the impression you are doing a good job rather than just doing a good job through implementation of automation and controls

    Metro Bank2020-01-16
  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Completions in Holborn, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Metro Bank full-time for more than 5 years

    Pros

    Good culture at the bank

    Cons

    Downturn in current share price

    Metro Bank2019-12-16
  5. "Fantastic bank with a brilliant game changing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Digital Delivery in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time for more than 8 years

    Pros

    Accelerate your career with a game changing, stupid bank rule banning bank. Great fun!

    Cons

    Moves very fast, very busy, sometimes a lack of structure.

    Advice to Management

    Focus on the values that got the bank launched, they will see you through the next stage of growth.

    Metro Bank2019-11-27
  6. Helpful (2)

    "The management are poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CRA in Uxbridge, England
    Doesn't Recommend
    Negative Outlook

    I worked at Metro Bank full-time for more than 5 years

    Pros

    The environment, the colleagues , the vibes

    Cons

    The managers were the worst , so rude unprofessional and had favouritism towards there on kind. Happy to help one another because there Indian. I got managed out due to pointing that out to hr and investigating launching and being made to feel uncomfortable but branch management everyday

    Advice to Management

    Stop being so racist ! Can’t give unprofessional rude people to much power

    Metro Bank2019-12-04
  7. Helpful (1)

    "Good but could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in London, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Metro Bank full-time for more than a year

    Pros

    - good pay - really nice people - some balance with work and life

    Cons

    - alot of managers dont care - hard to get a good rating for bonus

    Advice to Management

    - you make decisions that dont benefit the colleagues and dont benefit the customer

    Metro Bank2019-12-06
  8. Helpful (1)

    "Heading downhill fast."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Metro Bank full-time for more than a year

    Pros

    Good start. Quick detailed training, with chances to learn more. Pay is average for certain areas.

    Cons

    Unpaid overtime is expected due to workload. Management is out of touch and frankly most lower management is awful. No understanding of systems and highly variable expectations of staff. Random work hours making work life balance a difficulty. Fake culture that seems to be failing across the company. Pay is low when compared to what you will actually be doing.

    Advice to Management

    Listen and act on what your staff are saying. Many complaints have been present since before the financial troubles hit, now they are just becoming more egregious.

    Metro Bank2019-12-05
  9. "Good role with progression opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business and Commercial Support Team Leader in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Metro Bank full-time for more than 3 years

    Pros

    Supportive management Casual office Opportunities for growth and learning

    Cons

    Average salary not so competitive

    Metro Bank2019-11-20
  10. Helpful (1)

    "Mickey Mouse company"

    StarStarStarStarStar
    Former Employee - Director in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Metro Bank full-time for more than a year

    Pros

    Some good, hard working and genuine people

    Cons

    Awful management. Understaffed.

    Advice to Management

    Wholesale changes required, starting at the top, and with strategy

    Metro Bank2019-12-23
Found 279 reviews