Metro Bank Reviews

Updated 12 May 2021

To filter reviews, or .
3.5
61%
Recommend to a Friend
83%
Approve of CEO
Metro Bank Chief Executive Officer Daniel Frumkin (no image)
Daniel Frumkin
55 Ratings
Pros
  • "The culture at Metro Bank is second to none(in 87 reviews)

  • "Great place to work, great teams(in 31 reviews)

  • Cons
  • "There are no downsides to working at Metro Bank(in 55 reviews)

  • "Working hours can have an impact on work-life-balance(in 27 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Awesome company

      31 Aug 2020 - Customer Service Representative in Hemel Hempstead, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training, friendly working environment, team ethos

      Cons

      May be slightly lower pay than average

      3 people found this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Great culture

      12 May 2021 - Legal in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very inclusive, friendly, positive, strong life/work balance and social interaction

      Cons

      centralised functions can be a bit disjointed

      Continue reading
      Be the first to find this review helpful
    3. 3.0
      Current Employee, less than 1 year

      Hmmmmm

      14 Apr 2021 - Fincrime Manager in Holborn, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They promise after lockdown people in back office or middle office only needs to work in the office 1-2 days a week, due to the limited number of desks. This can be attractive to people who not live in London. Culture wise, hmmm mixed feeling, a lot of colleagues do seem very nice, but there are cons also, see below.

      Cons

      The bank is a mess. A lot of changes happening. Senior management advertises the changes and challenges of the bank make the jobs here a great learning experience, to attract good staffs. But the bank is a mess because nobody is making things right here. They try to remediate problems, but they rush to come up with remediation plan, which is actually full of problems, and then rush to execute those ill approaches. So you actually can see the problems roll bigger and bigger. Some middle management are not really capable of doing their work, but they simply don't realize this and order you to work as they tell you. Culturewise, people do seem nice but I don't see how people's opinions and concerns (about every single aspect of the firm) are heard by senior management, or its just they don't want to hear them (most likely). Senior management always brags about how good the culture is here and the bank is all about culture, that's actually not what staffs are thinking about. Also, IT equipment not great. Laptops are too old, and always stuck or froze.

      Continue reading
      1 person found this review helpful
    4. 5.0
      Former Employee, more than 5 years

      .

      26 Apr 2021 - Assistant Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture and the people who work their are amazing and the community events they get involved with are great too

      Cons

      Work life balance isn’t so good, eventhough you would finish at say 4 on an early, you would feel bad leaving. Colleagues there work so hard and do so much overtime and aren’t appreciated or paid for the extra time they do.

      Continue reading
      Be the first to find this review helpful
    5. 3.0
      Current Employee, more than 3 years

      Ok

      12 May 2021 - Customer Service Representative in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good in terms of culture in some stores Terrible in others Some store manager are more like dictators and the pay is unfair in most roles

      Cons

      As above also Regional team also are too corporate and not human enough

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Former Employee, less than 1 year

      Great Company Culture

      27 Apr 2021 - People Operations Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Innovative processes, culture and mindset

      Cons

      extrovert focused culture, open floor office - can be distracting

      Be the first to find this review helpful
    7. 4.0
      Former Employee, more than 1 year

      Enjoyable company to work for

      28 Apr 2021 - Customer Advisor in Southend-on-Sea, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training and career prospects

      Cons

      Unsociable hours and long shifts

      Be the first to find this review helpful
    8. 1.0
      Former Employee, less than 1 year

      RUDE customers.

      20 Apr 2021 - Customer Servuce Representative in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The colleagues, and depending on the team you’re placed in you can have a really good manager too.

      Cons

      In my years of working with customers I have never dealt with such rude, foul mouthed and disgustingly disrespectful customers the way I do at metrobank. Colleagues deal with verbal abuse from customers every single day. Additionally the shift patterns are a joke. You have to be available from early in the morning till late at night including weekends, you just never know what type of shift pattern you’ll have. The amount of work and abuse colleagues deal with does not match the pay, the income is terrible.

      Continue reading
      2 people found this review helpful
    9. 5.0
      Current Employee, more than 3 years

      Fast paced- you’ll learn a lot

      24 Mar 2021 - People Team Member in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is always something for you to get stuck into, as the company is relatively new ideas are heard and often implemented without all the hoops of larger organisations, I have been involved in so many things I would not have been able to do anywhere else

      Cons

      Is very fast paced and changing

      Continue reading
      Be the first to find this review helpful
    10. 5.0
      Current Employee

      Good company good working benefits

      12 Apr 2021 - Local Business Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefits, competitive salary and nice working environment

      Cons

      none that i can think of

      Be the first to find this review helpful
    Viewing 1 - 10 of 455 Reviews

    Popular Careers with Metro Bank Job Seekers

    Customer Service Representative
    Learn About the Job
    JobsSalariesInterviews

    Work at Metro Bank? Share Your Experiences

    Metro Bank logo
    or