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Millward Brown Reviews

Updated 15 November 2017
493 reviews

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3.1
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Millward Brown CEO Travyn Rhall
Travyn Rhall
134 Ratings

493 Employee Reviews

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Pros
  • The company really preaches flexible working hours; one can really come to office late (in 24 reviews)

  • The environment was very supportive and collaborative and there was a great work-life balance (in 22 reviews)

Cons
  • Work-life balance is difficult to achieve (in 69 reviews)

  • Long hours, Changing constantly partners during brainstorming sessions (in 58 reviews)

More Pros and Cons

  1. "call center - flexible for student life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Researcher in Belfast, Northern Ireland
    Former Employee - Phone Researcher in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Millward Brown part-time (More than 3 years)

    Pros

    choose your own hours , easy work , similar age group

    Cons

    not always enough shifts when you need the money , talked down to by upper management, zero hour contract

    Advice to Management

    call center is filled with competent university students , utilise them more within the office environment


  2. "good job, too many hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Executive in Warwick, West Midlands, England
    Current Employee - Client Executive in Warwick, West Midlands, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Millward Brown (More than a year)

    Pros

    interesting work and great people, international clients

    Cons

    working hours are hectic during certain periods of the year, and often feel understaffed

    Advice to Management

    hire more people and keep the ones you have now


  3. "Client Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in London, England
    Current Employee - Client Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Millward Brown full-time (More than 5 years)

    Pros

    Integration with the worlds largest brands

    Cons

    Work load and over hours

    Advice to Management

    a good work life balance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Not worth the slog."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainee Client Executive in Bloomsbury, England
    Former Employee - Trainee Client Executive in Bloomsbury, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Millward Brown full-time (More than a year)

    Pros

    You can get lucky with certain projects or who you work with, but overall the cons outweigh the pros, and pretty much everything else on the market outweighs the cons.
    Some great brands and clients to work with
    High turnover amongst younger people/new starts. 2 years seems to be the average before people move on up, as it's hard to move up there.
    Variety of work
    A lot of great people to learn from. I can't emphasise how many good people are there and you must learn what you can from them. But obviously you have the opposite end of that spectrum too, and if you have one of them managing you, it's not worth the anxiety. Really depends on luck of who you get
    Social activities getting better. Probably a good environment for someone very social who's not bothered about being complacent for a few years
    Free breakfast, tea, snacks, etc
    Nice events, away day, parties, etc.
    A lot of industry events, webinars, etc.
    Nice building
    Generally a lot of nice and extremely talented and hard-working people
    The gossip, I guess. There is always something terrible going on.

    Cons

    I think the most frustrating thing is this new braggy thing they have about being 'the best place to work' when they can't even address the most basic things
    Expected to work overtime with no recognition or compensation
    A lot of work that someone else will take credit for
    V poor compensation
    Discrepancy amongst managers
    Like being back in school. You will be treated this way for years whilst fighting for minor promotions
    Under resourced
    Patronising training sessions
    Quite political. A lot of emphasis on this over the work you contribute
    Appalling HR
    Appalling and frustrating IT and admin. Shocking how badly a business of this size and reputation runs
    Managers dealings with their staff is not reviewed or overseen in any way
     You learn how to be good at the things no one wants to do. Not how to develop yourself
    No autonomy
    Poor morale across teams
    You lose respect for yourself
    Slow, backward, meaningless
    You're expected to absolutely love being there. You can only really get out of that if you're a director and you have children, in which it is a great place to work as you have respect and autonomy.
    Feels like you're being set up to fail a lot of the time. Tested instead of supported. Only certain individuals though.
    Some extremely poorly run projects, I wish I could say more. Shocking business decisions
    No personal space
    Agile with some very fiddly spaces - get in early to get a good spot
    Holborn station a bit of a nightmare

    Advice to Management

    Review managers as well as lower down staff
    If you're going to ask employees for honest feedback, don't ask them in front of a group of people they don't know
    Improve your HR so they are not just trained as call centre staff that shut down conversations instead of helping with issues
    Review what managers are doing and make sure it is in line with other managers - there is a lot of discrepency in guidance for the same roles, and no opportunity for employees to stand up for themselves
    Don't put character limits in your feedback forms
    Pay staff more fairly based on their education, experience and achievements. Don't make promotions such a fight when they are well deserved, or good people will keep leaving
    Make sure what you review an employee on is in line with their contract


  6. "Market Researcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some interesting work in the beginning
    Nice offices
    Canteen
    Some great colleagues - made some good friends
    Bike to work scheme and employee discounts

    Cons

    Interesting work turns very repetitive and a chore
    Some not so great colleagues
    Poor salary compared to market sector
    Long, long hours ( its just expected) with little remuneration
    Office politics - some working hard whilst others get credit. Blame games
    Have to jump through hoops and over hot coals to get a minor promotions

    Advice to Management

    Management out of touch with employees -too many tick box exercises and KPIs


  7. "good salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warwick, West Midlands, England
    Former Employee - Anonymous Employee in Warwick, West Midlands, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Millward Brown (More than 10 years)

    Pros

    friendly good structure bright people and a buzz about the plan which can be exciting and motivating

    Cons

    too corporate and has lost some of the personal touches which it had years ago most senior management disconnected from every day


  8. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Research Analyst in Belfast, Northern Ireland
    Current Employee - Market Research Analyst in Belfast, Northern Ireland

    Pros

    Not overly difficult work
    Not a sales job
    Easy tragets
    Flexible

    Cons

    Not many hours
    Can involve cold calling


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Millward Brown full-time (More than 3 years)

    Pros

    HIgh profile clients, nice office, generally friendly culture

    Cons

    Internal processes are very slow, little autonomy for individuals departments

    Advice to Management

    Expedite internal processes


  10. Helpful (1)

    "Great people many issues at the top"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Millward Brown full-time (More than 3 years)

    Pros

    A lot of the people are great to work with and make it a fun place too be. You will also learn a lot in turns of brand and communications during your time there.

    Cons

    It really depends on the accounts you work on as to how you will get on. Some of the senior staff have been around too long and not moved forwards with the time. Kantar pull all the strings as well so MB often can do very little to change its course.


  11. "motivated teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Executive in London, England
    Current Employee - Client Executive in London, England
    No opinion of CEO

    I have been working at Millward Brown full-time (More than 3 years)

    Pros

    motivated teams
    hands-on managers
    clear promotion process
    very good work/life balance

    Cons

    salary
    limited benefits compared to other MB offices


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