Miracle-Ear Reviews

2.8

27% would recommend to a friend

(416 total reviews)

Emiliano Di Vincenzo

46% approve of CEO

38% positive business outlook

Miracle-Ear has an employee rating of 2.8 out of 5 stars, based on 416 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Miracle-Ear employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

416 reviews
1.0
23 Jun 2018
Recommend
CEO approval
Business outlook

Pros

If you're willing to rip people off you can make a lot of money.

Cons

Absolutely manipulative company making it look like they care about customers. They don't. All they care about is getting as much money as possible. They have terribly shady and manipulative sales tactics to use on these elderly people to get them to purchase hearing aids. Making someone get up and move their chair over an inch for NO reason just to get them into the habit of saying yes to you.... I was told NOT to ask permission to run a credit check on people but to just ask for their license and social security # and run it without asking....despicable. They have a million scripts you must memorize and follow word for word or else you'll be reprimanded when they watch you on cameras. Here's a little secret, the majority of customers know it's b.s. They try to tell customers their hearing aids help save the nerve endings in the cochlea so they won't loose their hearing as quick and they'll also have a lower chance of developing Alzheimer's and Dementia. BUT THAT S NOT TRUE! They are LYING to their customers they are LYING to their employees during training periods. No matter how broke they see people are, they will try to get a sale out of them anyway. Also once an employee's paperwork is accepted as correct by corporate they are given a number and the go ahead to order the patients aids , this is how you'll get paid. They have an issue telling employees they are good to order the aids, giving them the number, then later when you ask where that commission is they claim something was wrong with the paperwork. They get their money, you don't get yours. I saw this happen multiple times to people. Their turn over rate is so insanely high but they just say it's because people stink at the job and it takes someone really special to be able to do it.... yea... someone who doesn't mind ripping people off. Oh by the way, after telling patients how great thier aids are, once their aids are about to go out of warranty, or even just during their next yearly testing you're told to try to upsell them to the newer set of aids... they've got tons of scripts for those sales tactics too.

avatar
Miracle-Ear Response
7y
Thank you for your review. We are sorry to hear that your experience was not positive. As the franchisor, we take your feedback seriously and have sent it to the appropriate party for review. Thank you for your transparency.
1.0
15 Jan 2017
Recommend
CEO approval
Business outlook

Pros

I could find no pros working here.

Cons

You will be lied to. They run 5 to 6 people in and out of this company monthly, group training. Most unlikely to make even 3 months. even if you are selling. Also, you will not be reimbursed for food travel or gas expenses or turnpike tolls during training as stated in their ad. They even make you buy batteries for maintenance of their clients hearing aids. Treated like Independent Contractor but you are an employee.

1.0
5 Feb 2016
Recommend
CEO approval
Business outlook

Pros

I was very lucky to work at an office where my sales consultant was very nice, and actually cared about the patients and if they needed hearing aids or not. He sat and talked to patients as long as they wanted and made sure they were 100% that they wanted to purchase hearing aids.

Cons

Corporate wants us to make as many telemarketing calls as possible, and have more than 10 sales appointments created by the FOA. If you check the system you will see notes from the patients that have come to the store in the past and it clearly says that the patient is not interested OR the patient has no hearing loss OR that they cannot afford hearing aids at the moment. Now if you ask corporate they ask you to find a loophole, get them in for an annual test and maybe their hearing has gone down. If a patient tells you they can't afford hearing aids, they want us to search for their home value and bring it up in conversation with the patient. Basically calling the patient a liar and making them purchase hearing aids, which YES it does get you a sale but when the patient decides to return them because they can't afford the hearing aids or because they just didn't want them in the first place; Corporate will be breathing down your back about your return. The Marketing team comes up with ideas to get patients in like $20 publix gift kards, or $khols gift cards or a free turkey certificate which does the job getting patients in however thats all they come into the office for. Once here they get a hearing evaluation take their gift and they leave. Not purchasing anything, not wanting to come back inside and not wanting to hear from us again. Which OFCOURSE gets corporate very upset because you don't have enough patients with follow up appointments. Then you are forced to call every patient as often as possible until you get them into the office ;even if they have not purchased hearing aids. The marketing teams job is just to get as many patients into the office, the call center is just worried about scheduling any and all appointments possible, even appointments that CLEARLY are supposed to be seen by an ENT for example a patient that has ringing in his ears or no ear drums etc. They don't care if it makes no sense as long as they are booking appointments. You will have the Office Manager title, however your responsibilities will consist mostly of reception duties, answering phones greeting patients sorting files etc. You don't really have any "Manager" duties.

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Glassdoor has 427 Miracle-Ear reviews submitted anonymously by Miracle-Ear employees. Read employee reviews and ratings on Glassdoor to decide if Miracle-Ear is right for you.