Mitchells & Butlers Reviews | Glassdoor.co.uk

Mitchells & Butlers Reviews

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Found 594 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
51%
Approve of CEO
Phil Urban
152 Ratings
Pros
  • "Great employee perks (such as discounts at their restaurants and pubs)(in 37 reviews)

  • "Flexible hours and working which were great as a student(in 31 reviews)

Cons
  • "Travelling away a lot and sometimes long hours(in 55 reviews)

  • "I was on minimum wage but the tips were good(in 37 reviews)

More Pros and Cons
  1. "Supervisor/duty manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Supervisor/Duty Manager in Newcastle under Lyme, England
    Recommends
    Positive Outlook

    I worked at Mitchells & Butlers full-time for more than 4 years

    Pros

    Great team great customers and good managment

    Cons

    Unruly team not wearing correct uniform dont turn in for work

    Advice to Management

    No advice has I'm easy to please and was good at my job

    Mitchells & Butlers2019-05-22
  2. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server/Waitress in Ewell, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchells & Butlers full-time for more than a year

    Pros

    Tips , friendly atmosphere, lots of opportunities to grow within company

    Cons

    Working on the weekends , finishing late

    Mitchells & Butlers2019-05-19
  3. "Waiter Review"

    StarStarStarStarStar
      Current Employee - Waiter 

      I have been working at Mitchells & Butlers part-time

      Pros

      Flexible rota, good pay and friendly management.

      Cons

      Difficult to get time off around Christmas but this is understandable.

      Mitchells & Butlers2019-05-19
    • "They dont really care"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Team Member in Edinburgh, Scotland
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Mitchells & Butlers full-time for more than 2 years

      Pros

      You get 33% off all their locations You might meet nice people Staff discounts on drinks. Not free, but it's something

      Cons

      You are a tiny cog in their machine and they dont need you. You feel very underappreciated and replaceable. They have unrealistic expectations for what a single person can do. You will be doing the work of 2-3 people. Terrible training Mismanagement seemingly all the way from the top.

      Advice to Management

      Hire more people Train the people you hire to a better standard. Dont make it so obvious you dont care about employee welfare.

      Mitchells & Butlers2019-05-15
    • "Hard Work Great Team Poor Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Mitchells & Butlers part-time for more than 2 years

      Pros

      Great team, 33% discount at all other brands of M&B

      Cons

      Company don’t give a hoot about individuals, long hours no recognition for hard work, managers are expected to move mountains!!

      Advice to Management

      Local management are good but area managers & above are dreadful, don’t listen to staff & are only interested in their bonus!!

      Mitchells & Butlers2019-04-29
    • "Say goodbye to your life!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Leader II in Rotherham, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Mitchells & Butlers full-time for more than 20 years

      Pros

      Small close team that work together

      Cons

      Constantly needed to work more hours Say goodbye to your weekends Very long days, without breaks Management incompetence

      Advice to Management

      Each business is under Mitchell and Butlers and although you look at each business as a singular business and on its own. Certain businesses, especially businesses in rural areas are seasonal. The trade changes dramatically week to week and the staff needed changes dramatically week to week. But people cannot live on a low number of hours, so they need stability. But people are not committed enough to work crazy hours...

      Show More
      Mitchells & Butlers2019-04-26
    • "Standard Bar Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Bar Staff in Manchester, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Mitchells & Butlers part-time for more than 2 years

      Pros

      Good management, although slow at times

      Cons

      Long hours, relatively boring work

      Advice to Management

      None - bar job typical really

      Mitchells & Butlers2019-04-26
    • "Fantastic opportunities to grow"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - General Manager in Bristol, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mitchells & Butlers full-time for more than 20 years

      Pros

      Well supported, clear progression plan, honest leadership. Great perks and a fantastic company culture, you get out what you put in.

      Cons

      Slow processes when implementing change due to large scale nature of company, this can make it difficult to react to industry trends. Frontline staff hours cut at quiet times makes people feel dispensable.

      Advice to Management

      Continue to foster a supportive culture, build on training and learning journey. Offer more honesty with hourly retail contracts as income is unreliable. Increase pay for frontline staff in line with living wage society. Offer more protection to low income employees.

      Mitchells & Butlers2019-04-24
    • "Assistant manager"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Mitchells & Butlers full-time

        Pros

        Great salary, great opportunities

        Cons

        Like all hospitality jobs not a lot of free time

        Mitchells & Butlers2019-04-23
      • "Bartender/waitress"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Server/Bartender in London, England
        Doesn't Recommend
        Neutral Outlook
        No Opinion of CEO

        I have been working at Mitchells & Butlers full-time for more than 2 years

        Pros

        Discount, easy to have holidays depending on your managers

        Cons

        Wages, not much tips,

        Mitchells & Butlers2019-04-24
      Found 594 reviews