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Mitchells & Butlers Reviews
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    Mitchells & Butlers Reviews

    Updated 14 November 2018
    525 reviews

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    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Phil Urban
    127 Ratings

    525 Employee Reviews

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    Pros

    • "Flexible hours and working which were great as a student" (in 27 reviews)

    • "33% staff discount across all outlets" (in 21 reviews)

    Cons

    • "Long Hours but really enjoyed the people" (in 43 reviews)

    • "My life was work I had a very poor work life balance" (in 16 reviews)

    More Pros and Cons

    1. "Progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bartender
      Current Employee - Bartender
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mitchells & Butlers full-time (Less than a year)

      Pros

      If you are looking to progress within the company, the opportunities are certainly there. If you put in the time and the commitment, you will he noticed and rewarded. House team are amazing and it's like my second home.

      Cons

      Keep an eye on your wage slips and make sure that you log your hours privately incase of any errors. These are normally corrected very quickly.

      Advice to Management

      Is there a better way to log hours in terms of actual timesheets? The computer system is certainly hit and miss.

    2. "Great company, means well and is on the right path."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mitchells & Butlers full-time (More than 10 years)

      Pros

      Development, majority care about people and are genuinely doing their best for the people they work with, great discounts, comparable pay for industry.

      Cons

      Some sexism still exists, company are fighting to irradiate but we have a lot more work to do. Harassment I don’t believe is an issue but disparity in pay and opportunity as you develop is.

      Advice to Management

      Continue on the path, change is never easy for anyone but the results are coming. Increase consultation with frontline team and RBMs with regard to consistency of management and sexism.

      3. Join the Mitchells & Butlers team
      See Our Latest Jobs

    3. "M&B"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Mitchells & Butlers full-time (More than 3 years)

      Pros

      flex working, benefits, employee discount

      Cons

      Unfair pay between employees in the same role. No individual bonus scheme, management competence to develop their team.

    4. "Decent for what it is"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bartender in High Wycombe, England
      Current Employee - Bartender in High Wycombe, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Mitchells & Butlers part-time (Less than a year)

      Pros

      Okay pay, flexible hours, and overall fun and interesting work load.

      Cons

      Can really drag during the day shifts or during quiet periods. The late night hours aren't for everyone.

    5. "Febup look after your staff"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Kitchen Staff in London, England
      Former Employee - Kitchen Staff in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Mitchells & Butlers full-time

      Pros

      Its job pay my bills at the time

      Cons

      You work xmas day bank holiday no extra money you get told to do the job of 2 to 3 poeple then they say why you not happy oh sorry little stressed and tired 8 am till 11pm we dont see head office doing these hrs i like then to come to work at haverters run round and see how they like it maybe they would relise how febup staff are in kitchen foh keep saying how much tip they make why dont we share the tips as if the kitchen did not deliver they would not get their tipsthis is so unfair why dont head office work xmas day too if you expect your workers too then they should do the same one rule for one and one rule for another they should do the same as every staff who are at the lower end

    6. "Pub manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Mitchells & Butlers full-time

      Pros

      Accomodation is paid for apart from Council Tax

      Cons

      Long Hours . No life outside of the pub

    7. "Some brands are better than others"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Kitchen Manager in Great Barr, England
      Current Employee - Kitchen Manager in Great Barr, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Mitchells & Butlers full-time (More than 3 years)

      Pros

      The work is amazing, some teams are great to work with, progression is there for your taking, rewards are beneficial. Nicholson brand are the best to work for.

      Cons

      Some brands are totally different for be. E. G. Sizzling is the worst brand to work for, RBMs are useless they love to cut hours here and there make teams work more and harder with less hours, the training tool they use "Mable" is an absolute joke, it's more of hindrance than a help,
      They don't like to help or support when needed they say they will but never do, KMs are abused left right and centre by the GMs all this is just in sizzling as I've experienced this, but I've been told other brands are similar experiences.

      Advice to Management

      Head Office pay each brand the same its all. One company regardless of what each brand represents.
      RBMs should work like there teams do, even if it's once a week or month so they can experience what there team experience on a Daily basis, also offer more help to KMs as they only like to help GMs
      GMs listen to your team more and work alongside the team instead of against, and stop being hypocritical.

    8. "Fun and flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Mitchells & Butlers full-time

      Pros

      My boss is great and very understanding, the hours are flexible and working in such a sociable environment is very fun

      Cons

      Hours can vary from 20 one week to 45 the next so your pay can be a bit up and down

    9. "Some Good some bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Mitchells & Butlers full-time

      Pros

      Social enviroment, some managers are good

      Cons

      Poor working hours
      Poor Pay
      Expected to always be available

      Advice to Management

      Allow staff to book holidays - Don't hire managers with no personal skills - had a manager that would ignore every complaint, because they had no idea on how to talk to people politely

    10. "Waitress/Team leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I worked at Mitchells & Butlers part-time

      Pros

      Good Employee discount- 33% off all their restaurants including Miller and Carter!
      Good employee shares scheme
      Good chance to progress IF you are dedicated

      Cons

      Obviously the natural cons that come with working as a busy waitress anywhere. Can have long and unsociable hours, can be called to work on days off. Minimum wage- but that's expected.

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