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Mitchells & Butlers Reviews
Updated 5 Dec 2023
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Full-time, Part-time
English
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Found 2,123 of over 2K reviews
58% Recommend to a Friend
65% Approve of CEO
Found 2,122 of over 2K reviews
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Recommend to a Friend
Approve of CEO
Phil Urban
582 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- 5.015 Nov 2023Waiter/WaitressCurrent EmployeeBournemouth, England
Pros
tips, amazing coworkers, hours available
Cons
hard work, long hours and customers are rude
- 4.04 Dec 2023Finance AnalystCurrent EmployeeBirmingham, England
Pros
- Great discounts on food & drinks across all brands. - Payday socials in the Birmingham offices, great way to get to know other teams. - Supportive and empowering line managers.
Cons
- Salaries falling behind market rates
- 2.016 Oct 2023BartenderFormer Employee
Pros
Fun at times Good discounts company wide
Cons
Awful pay and over worked Rarely got more than 15 minute break (if that) on shifts. When I requested a break i was often treated as if it was a selfish decision and a big ask when it is required by law. Management were selfish and hypocritical. The company discounts often had fine print you arent made aware of until theres nothing you can do about it. Could be bought drinks as tips, however you had to use them the same day but we weren't allowed to drink after shift, so essentially i could only be bought bottles of beer, cider, WKD or a soft drink with this rule and take it home with me. There is a good reason why this company has such poor staff turn over
- 2.027 Nov 2023Team ManagerCurrent Employee
Pros
When a team works well it's incredible with everyone being on top of things Flexible hours Get to meet lots of unique people and interesting customers.
Cons
Manager dependent, with a bad one you can find yourself dreading just turning up, but with a good one it hardly feels like work at all. Hours are sparse as of late.
- 2.015 Nov 2023Server/WaitressFormer Employee
Pros
- tips ( if they’re not being stolen ) - chatting to customers is fun
Cons
- management hypocritical behaviour ( forcing you to pay for food when they won’t or ‘forget’ to ) - overworking new staff that aren’t comfortable with a certain workload yet - leaving responsibilities to one staff member whilst the ‘clique’ goes and stands outside doing nothing without letting people know - getting auto clocked out for breaks you don’t have -managers not prioritising breaks when it’s dead they say it’s your responsibility because they ‘forget’ - saying everyone needs to work christmas day then conveniently letting some people have it off for unfair reasons
- 3.019 Oct 2023SupervisorCurrent Employee
Pros
Pretty much always get the full hours I request (I.e. 40 hours a week) - this is mostly due to the internal pub management rather than M&B. Tips! M&B discount and discounts in a lot of high street brands with pick a perk.
Cons
Pay brackets between roles needs to be looked at and addressed! I am a shift supervisor meaning I manage the shift sometimes without any other management and am only on an extra 50p - £1 than those I am managing. There is absolutely no financial encouragement to become a supervisor and I could earn ‘nearly’ just as much with ALOT less stress as a team coach and leave all the management to someone else - luckily for my pub and team I actually wanted this experience.
- 5.05 Dec 2023Anonymous EmployeeCurrent Employee, less than 1 yearCambridge, England
Pros
great teams that all work together for a common goal
Cons
pay could be better however pretty good for a 17 year old
- 3.03 Dec 2023ChefCurrent Employee, less than 1 yearBournemouth, England
Pros
almost flexible hours and days to choose
Cons
the common problem of evil GM and many people who put their heads down
- 5.04 Dec 2023Server/WaiterFormer EmployeeLiverpool, England
Pros
very good tips for hour
Cons
very busy place to work
- 2.01 Dec 2023ChefCurrent EmployeeLondon, England
Pros
Training and Development learn a lot that you may otherwise have to pay for.
Cons
Rates of pay are terrible. No fixed hours.
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Mitchells & Butlers Reviews FAQs
Mitchells & Butlers has an overall rating of 3.5 out of 5, based on over 2,177 reviews left anonymously by employees. 58% of employees would recommend working at Mitchells & Butlers to a friend and 46% have a positive outlook for the business. This rating has been stable over the past 12 months.
58% of Mitchells & Butlers employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mitchells & Butlers 2.8 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.
