Mountain Warehouse Reviews

Updated 25 Jan 2021

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3.3
54%
Recommend to a Friend
66%
Approve of CEO
Mountain Warehouse Founder & CEO Mark Neale
Mark Neale
102 Ratings
Pros
Cons
  • "Not enough communication between staff and management at head office(in 25 reviews)

  • "Email address collection and selling cheap add ons(in 20 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great place"

    5.0
    Current Employee - Store Manager 

    I have been working at Mountain Warehouse full-time for more than a year

    Pros

    Loads great place to work

    Cons

    None no problem with employer

  2. "Not so Bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 

    I worked at Mountain Warehouse part-time for less than a year

    Pros

    Great staff members to work with

    Cons

    Always had too much over stock


  3. "mountain warehouse"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Analyst in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Mountain Warehouse full-time for more than 3 years

    Pros

    good staff discounts sample sales

    Cons

    management is extremely poor no progression

  4. "Time at MW"

    4.0
    Former Employee - Sales Assistant in London, England

    I worked at Mountain Warehouse part-time

    Pros

    The employees I worked with were nice.

    Cons

    The salary was a bit low.

  5. "Relaxed"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mountain Warehouse full-time for more than 3 years

    Pros

    - cool managers - flexible - relaxed

    Cons

    - disorganisation at times - IT department is a joke

  6. "Good"

    4.0
    Former Employee - Student in Lincoln, England

    I worked at Mountain Warehouse part-time

    Pros

    Nice atmosphere to work in

    Cons

    Dont like having to sell extra products

  7. "Great"

    4.0
    Current Employee - Customer Service 

    I have been working at Mountain Warehouse part-time

    Pros

    supportive, flexible, team work, social

    Cons

    sales pressure, target pressure, etc.

  8. "Good people, poor salary."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Merchandising Administration Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mountain Warehouse full-time for less than a year

    Pros

    I liked the people I worked alongside, from colleagues at my level to senior management.

    Cons

    The pay, even for an entry level job, is just too low for central London, after commute and rent there wasn't a lot left.

  9. "sales assistant"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mountain Warehouse part-time for more than a year

    Pros

    Great manager and assistant manager, and had a pleasure to work with a wonderful team.

    Cons

    The pay is not very high.

  10. "Toxic work environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Logistics Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Mountain Warehouse full-time for more than 5 years

    Pros

    *Gain experience in fast passed retail industry *Great discount

    Cons

    *Unmanageable expectations with little to no resources *Senior and upper management fail to support middle managers and support staff at the most basic level. *There is no actual qualified HR department for a global company *Head office turnover is very high in departments due to toxic nature of blame shifting *Senior management do not tend to cooperate with each other and are often at odds. Which leads to unnecessary conflict and missed opportunities *Poor communication and guidance from the entire organisation *Mental heath is not taken into consideration *Little to no documentation of processes or procedures

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