NHS Digital Reviews | Glassdoor.co.uk

NHS Digital Reviews

Updated Nov 1, 2019

To filter reviews, or .

3.1
41%
Recommend to a Friend
42%
Approve of CEO
NHS Digital CEO Sarah Wilkinson (no image)
Sarah Wilkinson
24 Ratings
Pros
  • "Flexible working - work from home 2-3 days a week if you get the right manager(in 11 reviews)

  • "Contributing to the NHS and knowledge that work completed is of value(in 10 reviews)

Cons
  • "Career progression is not always easy even if you are high performing(in 3 reviews)

  • "This leads to frustrating situations where NHS Digital staff are outnumbered and feel marginalised and disempowered in programmes(in 3 reviews)

More Pros and Cons
  1. "Amazing, interesting and definitely peculiar"

    StarStarStarStarStar
    Current Employee - Doctor 

    I have been working at NHS Digital full-time

    Pros

    - Pay - Relaxed - Meeting new people everyday

    Cons

    - Nothing at all I love my job

    NHS Digital2019-10-03
  2. Helpful (1)

    "For the right minded individual you can go far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Service Delivery Manager in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NHS Digital full-time for more than 8 years

    Pros

    Annual leave 27 days, followed by 29 after 5 years then 33 after 10 No performance management -work hard or don't work hard it doesn't matter Flexible working - work from home 2-3 days a week if you get the right manager Boys club - if your a skilled influencer and negotiator, and you know how to impress your bosses/skilled in upwards management then there are great opportunities to progress

    Cons

    Roles are a mish mash of multiple roles that you would find in industry meaning you will never develop a foundation of skills that would enable you to get a job anywhere else - jack of no trades master of jack The organisation has no direction. It still cant decide if it wants to deliver technology, data or both. This flows all the way down the hierarchy. Your boss will have no direction, so you get none and you... will be unable to give your team any. Boys club. If you favour integrity over progression you wont get far

    Show More

    Advice to Management

    Advice to senior leadership, put as much effort into making it a respectable place to work that delivers value to its recipients as you do to progressing your careers. Get an understanding of what it is we actually do here - deliver services to the NHS. Most of you dont even know what services we deliver. How can you possibly achieve anything if you are in meetings 30 hours a week and travelling back and forwards... to London by yourselves

    Show More
    NHS Digital2019-11-01
  3. Helpful (2)

    "Interoperability Standards Technical Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Lead in Leeds, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at NHS Digital full-time for more than 8 years

    Pros

    Wide exposure to healthcare IT market

    Cons

    Organisational transformation has been ongoing for 1.5 yrs

    NHS Digital2019-10-23
  4. "Pro's and Con's to working here"

    StarStarStarStarStar
    Current Employee - Project Manager 

    I have been working at NHS Digital full-time

    Pros

    Flexible working and some good people

    Cons

    No Progression opportunities and no rewards system in place

    NHS Digital2019-10-22
  5. Helpful (3)

    "Toxic atmosphere, negligent leadership, thoroughly demoralising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Practitioner in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NHS Digital full-time for more than 3 years

    Pros

    - Being able to contribute to the NHS - Some excellent colleagues

    Cons

    - It seems that the CEO has a greater interest in appearing on lists showing how influential she is rather than considering the health of the organisation and the well-being of her staff. - (At minimum) it appears that the CEO engages in careerism (and example of which is stated above) and cronyism. Sarah Wilkinson elects not to engage with the hard topic of 'Org 2' which is the redundancy programme, as if it... would taint her ability to be recognised by the broader technology industry. She consistently hires members of the executive team who seem to have previously worked with her. - Sarah’s unempathetic approach gives the impression that NHS Digital is merely a steppingstone for her and that streamlining costs would position her well for a CEO position at a financial organisation. - There has been inconsistency across job roles and professions across how assessment is conducted. Messages and instructions have been mismanaged and miscommunicated. This shows an offensive level of carelessness and inexactitude. - Little consideration is given for staff wanting to adapt their skills set for the future fit. The bar for staff with significant job changes is higher than those who do not have a significant change to their job spec. This is different to what was originally stated and is counter common sense. - Staff have not been told the marks and areas of weakness in their assessments. This lacks common sense, lacks transparency and is unhelpful for staff moving on. - Despite government funding dictating these cuts, management still think it’s acceptable to spend large sums on hiring Leeds arena to host their ‘All Hands Unplugged’ events. - There is an increasing reliance on third party delivery partners. These parties aren’t all bad, and add value in places; however, their employees, understandably, place their boss’s whims ahead of the needs of NHS Digital and the broader NHS. This leads to frustrating situations where NHS Digital staff are outnumbered and feel marginalised and disempowered in programmes. - Unclear route ahead regarding NHS Digital and NHS X. This uncertain future is unsettling. - Executive team members have broken promises made to individual staff members without explanation. - There are no recognisable routes for progression and there haven’t been for the entire time I’ve been here. - The combination of all of this means that staff I encounter are demotivated and unhappy but still valiantly battling to do more work with less support. This makes NHS Digital currently an awful place to work. The most unfortunate thing about this is that most issues are largely avoidable.

    Show More

    Advice to Management

    - Change the leadership to one that has the NHS at the top of their priorities. - Introduce a positive, transparent and collaborative culture - and then stick to it - Empower employees - Re-connect with employees - Be more sensitive in communications and their timing

    NHS Digital2019-10-30
  6. "High End technologies"

    StarStarStarStarStar
    Current Employee - Lead Practitioner 

    I have been working at NHS Digital full-time for more than 5 years

    Pros

    Use of latest technologies so if you like learning things, there are a lot to learn

    Cons

    politics. Sometimes the leadership is driven by many other factors.

    NHS Digital2019-09-21
  7. "Becoming a better place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contact Center Agent in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at NHS Digital full-time for more than a year

    Pros

    Under new Management and things are changing for the better

    Cons

    Intimidation & bullying over the last 3 years and higher Management allowed it to happen

    Advice to Management

    Start listening to staff and when employing Managers, please ensure that their first quality is people skills!

    NHS Digital2019-10-02
  8. Helpful (1)

    "Pace doesn't equal innovation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Specialist in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NHS Digital full-time for more than a year

    Pros

    Flexible employer with work from home opportunities and flexible hours Provides great systems and services to core NHS

    Cons

    Bureaucratic and many senior managers with unclear objectives and responsibilities Needs to put patients first before design and delivery

    NHS Digital2019-09-10
  9. Helpful (1)

    "Excellent wage, great to contribute to the NHS, confused leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Programmer Manager in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at NHS Digital full-time for more than 3 years

    Pros

    Excellent wage. Contributing digital tech to the NHS is so important and exciting

    Cons

    Leadership is very confused with a lot of politics and power grabbing. Confusing times at the moment due to re-organisation.

    Advice to Management

    Be more people focussed.

    NHS Digital2019-09-06
  10. "Good place to work but, civil service attitude and office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scrum Master in Leeds, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at NHS Digital full-time for more than a year

    Pros

    Doing agile working pretty well. Chilled environment. Trusting. If you work hard you will be recognised and given more challenging assignments (in the DDC not out of it always) however you won't get promoted/paid for it.

    Cons

    There is a lot of office politics. Its annoying having uncertainty constantly about job cuts. No promotion possibilities (but can try out other things if willing to work hard).

    Advice to Management

    Start communicating between the programmes and DDC in a more cohesive way. Stop shifting priorities constantly. Put in some form of staff appraisals system, so that people can be fairly assessed on performance to reintroduce promotion

    NHS Digital2019-08-12
Found 70 reviews