NICE Reviews | Glassdoor.co.uk

NICE Reviews

Updated 13 July 2018
552 reviews

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3.4
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NICE CEO Barak Eilam
Barak Eilam
252 Ratings

552 Employee Reviews

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Pros
  • "The work life balance is very good" (in 42 reviews)

  • "Opportunity to learn, Flexibility, great people" (in 31 reviews)

Cons
More Pros and Cons

  1. "Great team and great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dse in London, England
    Current Employee - Dse in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (Less than a year)

    Pros

    Supportive team, fantastic product portfolio to sell, people helpful and friendly even when really stretched

    Cons

    Being part of a $1.5 bn company has some bureaucratic "challenges"....

    Advice to Management

    Keep doing what you are doing


  2. Helpful (2)

    "Pick your manager carefully - it makes a massive difference to your success at NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time

    Pros

    Good place to learn - its sink or swim so you need to figure things out quickly
    Most customer facing personnel are willing to go the extra mile
    Access / Experience with FTSE100 customers

    Cons

    Lack of innovation, investment and strategy - feels like NICE just acquire now.
    A lot of infighting on deals between BU's and Regions on deals ignoring the customer needs / requirements
    Complicated commission plan
    External recruitment of Management Team members have brought in inexperienced and totalitarian managers to some BU's - if you don't have a good manager in NICE, you will struggle to achieve

    Advice to Management

    Start to value the people you have employed and look at why you are burning through so many sales and account management personnel - they can't all be incompetent. Hire good sales managers with the experience required. Value your customers more.

  3. "kl"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NICE part-time

    Pros

    pay and benefits are good, i reccomend

    Cons

    nothing really to say about cons

    Advice to Management

    keep the good work manager please


  4. "Technical Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Good work/life balance. Friendly staff

    Cons

    Career progression is unfortunately limited.


  5. "NICE experience at NICE but very confused management in Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    Overall management is good in india,

    Cons

    Technical Support management is always confuse with their strategy and processes.


  6. Helpful (6)

    "Feel like a challege"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Director in London, England
    Current Employee - Consulting Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Innovative. exciting company with a fantastic strategy, powerful product portfolio, and a dynamic culture. They celebrate success, back their people and work tenaciously to break down barriers to success. We have a global reach, with a wide variety of roles and domains. We're financially successful and truly aligned to where our market is going.

    Cons

    We move fast and are growing which can mean our processes sometimes aren't perfect. Working across cultures can be challenging, however, it also hugely develops your business skills. Like all large companies, there are some obstacles. Navigate these, and you can be truly successful.

    Advice to Management

    Keep executing, focus on culture and never forget the customer.


  7. Helpful (2)

    "Good Company, can do much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at NICE full-time

    Pros

    Drive for Innovation, new technologies, interesting M&A's scene

    Cons

    Challenging Work-Life Balance, Merit system is questionable. Very political organization

  8. Helpful (1)

    "Average as employers go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Many nice colleagues in all departments

    Cons

    Excessive workload is the best way to put it

    Advice to Management

    Should pay more attention to the day-to-day needs of employees


  9. Helpful (1)

    "Cut-throat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time

    Pros

    The London office is quite nice. I can't think of any other positives at this time.

    Cons

    Keeping costs to a minimum is sometimes taken to extremes. A lot of opportunities for people of the right nationality, which can rub people the wrong way.

    Advice to Management

    Do a better job of cultivating corporate culture and keeping people happy. Recently, all efforts have been misguided.


  10. Helpful (1)

    "Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TPM in London, England
    Former Employee - TPM in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time (More than 3 years)

    Pros

    Local team of TPM's were very good.

    Cons

    Because we were good we were very thinly spread across the country.having to install POC and products that were even half developed.
    there was no work / life balance at all. it was all about delivery and the amount of installs that were outstanding.
    PM's and pre sales made promises that we as TPM's had to keep.
    wages for internal Nice staff we way above the staff that Nice bought in through company acquisition.

    Advice to Management

    look after the people that actually do the work and not the people who you think you shouls or just give you lip service.


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