NICE Reviews | Glassdoor.co.uk

NICE Reviews

Updated 16 January 2019
611 reviews

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3.5
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NICE CEO Barak Eilam
Barak Eilam
291 Ratings

Employee Reviews

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Pros
  • "The work life balance is very good" (in 47 reviews)

  • "Opportunity to learn, Flexibility, great people" (in 31 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (6)

    "90 days at NICE - I am truely loving the experiance of working at NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager - GTC India Operations in Pune City (India)
    Current Employee - Program Manager - GTC India Operations in Pune City (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (Less than a year)

    Pros

    Employee centric, Flexible work culture, Top down approach, Very clear strategy and roadmap, Believes in empowering team and leadership, Pay for performance. Flat hierarchy helps is close collaboration

    Cons

    Cant think of anything as of now

    Advice to Management

    - Continue the Employee centric culture you have imbibed in your organization. This is a +++++ NICE has and is also a Unique selling practice for its employees. It also helps in internal and external branding.


  2. Helpful (1)

    "Great team and great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dse in London, England
    Current Employee - Dse in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (Less than a year)

    Pros

    Supportive team, fantastic product portfolio to sell, people helpful and friendly even when really stretched

    Cons

    Being part of a $1.5 bn company has some bureaucratic "challenges"....

    Advice to Management

    Keep doing what you are doing

  3. "Real Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Manager in London, England
    Former Employee - Product Development Manager in London, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at NICE full-time (More than 3 years)

    Pros

    Nice office, centrally located. Well known name in industry.

    Cons

    Slow processes, too many managers.

    Advice to Management

    Empower developers.


  4. "Great first 90 days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (Less than a year)

    Pros

    NICE are trying hard to make employee engagement excellent and generally do a great job.

    Cons

    Can be very silo'd and structure is a little complex which takes time to understand.

    Advice to Management

    Support and training is key to understanding how our services and products meet customers requirements, customers rely on us to be SME's.


  5. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Good solutions and value added services

    Cons

    None that I can think of


  6. Helpful (2)

    "Pick your manager carefully - it makes a massive difference to your success at NICE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in London, England
    Former Employee - Sales Executive in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NICE full-time

    Pros

    Good place to learn - its sink or swim so you need to figure things out quickly
    Most customer facing personnel are willing to go the extra mile
    Access / Experience with FTSE100 customers

    Cons

    Lack of innovation, investment and strategy - feels like NICE just acquire now.
    A lot of infighting on deals between BU's and Regions on deals ignoring the customer needs / requirements
    Complicated commission plan
    External recruitment of Management Team members have brought in inexperienced and totalitarian managers to some BU's - if you don't have a good manager in NICE, you will struggle to achieve

    Advice to Management

    Start to value the people you have employed and look at why you are burning through so many sales and account management personnel - they can't all be incompetent. Hire good sales managers with the experience required. Value your customers more.


  7. "kl"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at NICE part-time

    Pros

    pay and benefits are good, i reccomend

    Cons

    nothing really to say about cons

    Advice to Management

    keep the good work manager please

  8. "Technical Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NICE full-time

    Pros

    Good work/life balance. Friendly staff

    Cons

    Career progression is unfortunately limited.


  9. "NICE experience at NICE but very confused management in Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time

    Pros

    Overall management is good in india,

    Cons

    Technical Support management is always confuse with their strategy and processes.


  10. Helpful (6)

    "Feel like a challege"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Director in London, England
    Current Employee - Consulting Director in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE full-time (More than 5 years)

    Pros

    Innovative. exciting company with a fantastic strategy, powerful product portfolio, and a dynamic culture. They celebrate success, back their people and work tenaciously to break down barriers to success. We have a global reach, with a wide variety of roles and domains. We're financially successful and truly aligned to where our market is going.

    Cons

    We move fast and are growing which can mean our processes sometimes aren't perfect. Working across cultures can be challenging, however, it also hugely develops your business skills. Like all large companies, there are some obstacles. Navigate these, and you can be truly successful.

    Advice to Management

    Keep executing, focus on culture and never forget the customer.