Nando's UK Assistant Manager Reviews | Glassdoor.co.uk

Nando's UK Assistant Manager Reviews

Updated 17 April 2019
27 reviews

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Assistant Manager

4.2
StarStarStarStarStar
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Employee Reviews

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Pros
  • "Free food with every single shift" (in 72 reviews)

  • "Free meal up to 10 pounds after each shift;" (in 55 reviews)

Cons
  • "Long hours they had rotirng at times" (in 48 reviews)

  • "The only thing I do struggle with is work/life balance" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "1 assistant manager in Nando’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in London, England
    Current Employee - First Assistant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (Less than a year)

    Pros

    Great salary , great people , great training . I have been in management for about 7 years worked for different companies and Nando’s is the only one which so far has lived on their values of family pride courage integrity ! I just joined the company last December ... And I must admit I could not be happier ! I learnt a lot already and more to come . Can’t wait to go to my first trip abroad with other manager from my same area !!!! Some of the stuff that Nando’s does for its own employees are unique and not even imaginable in other hospitality companies

    Cons

    Maybe some late night finishing . But if the rota is built properly is not even a big deal !

    Advice to Management

    Keep doing what you are doing guys !

    Nando's UK Response

    8 Apr 2019 – Nando's UK

    Many thanks for your review :-) we'll keep doing what we're doing, don't you worry!


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Restaurant Manager in Newcastle upon Tyne, England
    Current Employee - Assistant Restaurant Manager in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than 5 years)

    Pros

    Valued and trusted to do a great job

    Cons

    Working weekends and late at night

    Nando's UK Response

    4 Apr 2019 – Nando's UK

    Morning, thanks for your comments - really good to hear you're generally enjoying your time in Nando's. regarding your less positive comments, we would suggest speaking to your Patrao to see if they... More

  3. "Leading restaurant chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Current Employee - Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than 5 years)

    Pros

    Great place to work if you are seeking a work place that provides a lot of development courses or workshops.
    Pays fairly
    2 days off per week
    Sabbatical leave (paid) every 5 years of service
    28 days holiday not including your 2 days off

    Cons

    Dealing with very difficult customers


  4. "1st Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Current Employee - Assistant Manager in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than a year)

    Pros

    -Free meal on shift
    -Company ‘seems’ to care about your wellbeing
    -Salary
    -Wage % budget doesn’t include salaries
    -Paid trips abroad for regional assistants to bond
    -Christmas and summer parties paid for with drinks
    -Store day outs together all paid for to bond with team and managers

    Cons

    -Long hours
    -Rare to have 2 days off together when fulltime
    -Patrao (General Manager) never does PM shift and your rota has to fit around their set rota
    -Wage % seems great until you have to save hours to pay for staff to clean after the shift
    -They don’t employ cleaners, staff are expected to stay sometimes until 2am to finish, sometimes meaning you have completed a 12-14 hour day
    -Customer Care team will give away vouchers for complaints sometimes instead of checking with the store as to what went on and if there is something that be done to help change for the future etc

    Advice to Management

    Listen to assistant managers more and make it anonymous so they don’t get treated differently. Work life balance to be better. Days off together. Pay people of the same level more fairly as some vary massively for same job title and role.

    Nando's UK Response

    20 Feb 2019 – Nando's UK

    Hey, many thanks for your review. There are some points in there which we'll be more than happy to look into further and get back to you about, if you can drop us an email to HRsupport@nandos.co.uk.... More


  5. "The most corporate of restaurant chains, masquerading as non-corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Second Assistant Manager in London, England
    Former Employee - Second Assistant Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nando's UK full-time (Less than a year)

    Pros

    - Free meals on shift

    - Career progression (conditional)

    Cons

    - Literally have to live and breathe the company to a ridiculous level, in order to get quick career progression

    - Poor pay for 2nd Assistant managers, £24,000 in Central London!

    - Just because you have a ping pong table in your head office, doesn't make you a fun and/or non-corporate company

    Advice to Management

    Less managers! Stick to a General manager and 1 or 2 Assistant managers, as it confuses the operation in terms of roles and responsibilities, as well as adding to the hierarchical structure. Top heavy... not good!!!!

    Nando's UK Response

    13 Feb 2019 – Nando's UK

    Morning, thanks for your review. We'd like to look into your comments further - can you drop us an email with more detail on your time with us to HRsupport@nandos.co.uk please?


  6. "All good"

    StarStarStarStarStar
    Current Employee - Assistant Manager in Southampton, England
    Current Employee - Assistant Manager in Southampton, England

    I have been working at Nando's UK (More than 3 years)

    Pros

    It a qsr so fast paced

    Cons

    It was all ok, the usual restaurant trade.


  7. "5 Years in the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Second Assistant Manager in High Wycombe, England
    Current Employee - Second Assistant Manager in High Wycombe, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nando's UK full-time (More than 5 years)

    Pros

    Great People, Great benefits for nandocas

    Cons

    Company out of touch, needs to reassess roles especially griller pay

    Nando's UK Response

    24 Oct 2018 – Attraction & Campaigns Advisor

    Morning, thanks for your review. We'll be more than happy to discuss your feedback further, if you wish to email HRsupport@nandos.co.uk.

  8. Helpful (1)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Restaurant Manager in Sunderland, North East England, England
    Current Employee - Assistant Restaurant Manager in Sunderland, North East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than 8 years)

    Pros

    Good work life balance,

    Good perks and up to 4K bonus

    Assistant trip each year

    Cons

    Late nights

    Travel to get to work

    Not enough managers sometimes


  9. "Great company, challenging hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cleckheaton, England
    Current Employee - Assistant Manager in Cleckheaton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nando's UK full-time (More than a year)

    Pros

    Lots of development, lots of support, great perks

    Cons

    One weekend off in 4, long hours between 7am and 2am, not a great work/life balance for a family


  10. "So glad I joined Nando’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Manchester, England
    Current Employee - First Assistant Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than a year)

    Pros

    Job development, support, training, benifits, free food, discount scheme, cycle to work, Indaba (overseas conference), just a really caring company. I love it!

    Cons

    Shift patterns, maybe a few more days holiday to compensate for working through bank holidays/Christmas and weekends.

    Advice to Management

    Give different bonus structure for 1st/2nd Assistant managers