Nando's UK First Assistant Manager Reviews | Glassdoor.co.uk

Nando's UK First Assistant Manager Reviews

Updated 14 June 2018
4 reviews

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First Assistant Manager

4.9
StarStarStarStarStar
Recommend to a friend
Approve of CEO

Employee Reviews

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Pros
  • "free food everyday, nice atmosphere" (in 63 reviews)

  • "A free meal every shift - sometimes twice if you work long enough" (in 42 reviews)

Cons
  • "Can be long hours if working in restaurants" (in 38 reviews)

  • "except late nights when on a close which is expected in this line of work" (in 17 reviews)

More Pros and Cons

  1. "A 2nd family!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Dover, England
    Current Employee - First Assistant Manager in Dover, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than a year)

    Pros

    Really care about your personal growth and development. Superb progression opportunities!

    Cons

    Long hours, standard hospitality shifts


  2. "So glad I joined Nando’s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Manchester, England
    Current Employee - First Assistant Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (More than a year)

    Pros

    Job development, support, training, benifits, free food, discount scheme, cycle to work, Indaba (overseas conference), just a really caring company. I love it!

    Cons

    Shift patterns, maybe a few more days holiday to compensate for working through bank holidays/Christmas and weekends.

    Advice to Management

    Give different bonus structure for 1st/2nd Assistant managers

  3. "Too much demanded for "chicken and chips""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Assistant Manager in Birmingham, England
    Former Employee - First Assistant Manager in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nando's UK full-time (More than a year)

    Pros

    Great people
    Family atmosphere
    Informal workplace
    Free meal for staff on shift

    Cons

    Long hours - Contracted hours for managers is 48hrs, so no extra pay for 55-60hr weeks which are the norm. Would have become untenable after having children.
    Central support roles all in London. Few opportunities therefore to move upwards outside of operations roles (GM, Regional Manager etc).
    Poor salary, insignificant rises without promotion.
    Great core values applied too heavily and mask the fact that people are sacrificing life balance, family time, weekends, opportunity to gain qualifications or skills... all for chicken and chips.
    Staff (cashier/grilled) wages are determined by each restaurant, managers of which are directly measured (and bonused) on their ability to keep labour costs each week to a certain percentage (used to be around 12-14% of sales depending on restaurant). Managers therefore have little motivation to implement regular pay reviews to be competetive or fair. Little guidance given on how often or by how much wages should be increased. Often young managers with no training on salary management making decisions which have a huge impact on their staff's lives.
    Company exploits the idea of family or loyalty to other members of management team causing managers to feel guilty about leaving on time or taking time off. I personally experienced it to be standard for managers being expected to owe a shift back to those who covered them when they had to call in sick.

    Advice to Management

    Recognise that this is a tough industry with demanding hours and pay appropriately.
    Reward the overtime invested in the restaurants with more than empty thanks, when they don't share in the increased profit.
    Stop patronising with expensive conferences abroad while stalling on implementing the Living Wage. The everyday welfare of all staff should be the priority.
    Stop working managers to breaking point - it's only chicken and chips...


  4. "Not great pay for workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First Assistant Manager in Newbury, England
    Current Employee - First Assistant Manager in Newbury, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nando's UK full-time (Less than a year)

    Pros

    Enjoyable atmosphere, good team, vibrant and never boring, good bonus, strong sense of family, good food, free food, decent discount on food

    Cons

    Long hours, no social life, pay does not reflect work load, allot of solo shifts without proper support system in place

    Advice to Management

    Increase pay instead of splashing out on extravagant conferences to South Africa