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Nando's UK & IRE Employee Reviews about "management"
Updated 4 Dec 2023
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Full-time, Part-time
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Found 2,115 of over 2K reviews
75% Recommend to a Friend
82% Approve of CEO
Found 318 of over 2K reviews
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Rob Papps
319 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The staff and company treat you pretty well/are one of the highest in the industry and you get a free meal" (in 132 reviews)
Cons
Reviews about "management"
Return to all Reviews- 4.013 Apr 2022CashierFormer Employee, less than 1 yearLondi, Central Sulawesi
Pros
Treat you like family management are friendly and nice to get along with
Cons
Double Shifts were annoying and there was no set hours that you could do. Had to work over weekends
Nando's UK & IRE Response2yMorning, many thanks for your review! Really great to see you enjoyed working with your management team, but we'll make sure your feedback around hours is noted too. Hope all is well where you are now.
- 4.022 May 2021Nandoca/CashierCurrent Employee, more than 3 yearsFalkirk, Scotland
Pros
Great team to work with
Cons
Management are quite political and can be unprofessional
Nando's UK & IRE Response3yHey, many thanks for your review. Great to see you enjoy working with your team and you recommend us, but we'll make sure all your feedback is shared with the relevant teams.
- 5.015 Mar 2017Second Assistant ManagerCurrent Employee, more than 1 yearLincoln, England
Pros
Having progressed from cashier to Assistant Manager myself I can say anyone can progress in this company as long as they keep pushing themselves. Amazing benefits including free food, discounts, an achievable bonus(most of it anyway) and the possibility of being sent on a conference abroad. Currently offering a decent salary for what you do, however they need to be careful with how they deal with the next pay rises as having hourly paid staff earning more than managers is very demoralising.
Cons
If you have a small management team it can be very challenging finding the time to do everything to keep the restaurant doing well. Like with any restaurant job it can be stressful when you don't have enough staff due to illness or just bad forecasting. Customers will not understand this so you have to keep finding new ways to push staff to go that extra mile.
- 1.029 Jun 2020SupervisorFormer EmployeeDover, England
Pros
Free food on breaks Family discount Good staff Paid breaks
Cons
Late nights , bad managers that don’t know how to run the place , Work/life balance is terrible . Expected to come in on days off . The pay gap between buddy’s and supervisors is pointless . Supervisors do the exact same work as assistants and stay extra hours and get paid significantly less . It’s so tiring and stressful and the job really plays on your mental health (the bad management ) Have had the worst experience
Nando's UK & IRE Response4yThanks for taking the time to leave a review. We'd love to understand more about your negative experiences, please drop an email to hrsupport@nandos.co.uk .
- 3.011 Feb 2022SupervisorFormer Employee, more than 5 yearsLondon, England
Pros
Discounts are fair, 20% on weekends and 40% on weekdays. As a supervisor, if you’re an internal, you usually have the same control as a manager.
Cons
Terrible management above. People are tired of working at Nando’s and they make sure that everyone knows it. Patraos are not properly trained and then blame the management team because numbers are not right. Payment issues at least once every two months. Nobody really knows what’s going on there. Trying to step as many people up as they can because they lack managers but forget that people need to be trained as well. No communication between staff and management team. Recruitment, as everywhere, a bit of a nightmare but they still blame the management team when there’s no staff whatsoever. Supervisors have to pressure staff into cover shifts. Poor management skills Oh and you get paid £0.10 more than a buddy, even when you’re doing the job of a second assistant.
Nando's UK & IRE Response2yMorning, many thanks for your review. We're sorry to read your feedback and would like to look into it further for you - can you please drop us an email to HRsupport@nandos.co.uk so we can look into it and get back to you? Hope all is well where you are now.
- 4.010 May 2017WaitressFormer EmployeeDublin, Dublin
Pros
-the management team is always looking for to hear your opinion about anything that can make things better for employee and for the restaurant -a lot of events -People who works in Nando's really care about each other
Cons
-There are no many tips
- 4.017 Jul 2023Restaurant ManagerCurrent Employee, more than 3 years
Pros
Fantastic insight into how a business works; assessing and utilising KPIs and people management are some of the things you learn in this role. The people are amazing for the most part, very supportive.
Cons
Work long hours, typically over the 38/week. It can be difficult to make up the lost time.
Nando's UK & IRE Response5moHey, many thanks for your review! Really great to see you enjoy working with your team and have learnt a lot in your role as a Manager, but we'll make sure your feedback around hours is noted too.
- 3.07 Aug 2019NandocaCurrent Employee, less than 1 yearBirmingham, England
Pros
-Free meal up to the value of £11.10 every 4 hours -Good pay, especially for younger staff -Paid breaks & paid holiday -Hours are flexible to an extent
Cons
-Often understaffed which leads to hectic & stressful shifts -Working almost, if not every, weekend -Management tends to ignore issues raised & also ignore and don’t take into account staff’s mental health -Management definitely play favourites & part time staff aren’t valued or recognised much
2Nando's UK & IRE Response5yMorning, thanks for your feedback. We'd like to look into your less positive comments further - can you please drop us an email with more detail to HRsupport@nandos.co.uk?
- 4.022 Nov 2021WaitressFormer Employee, more than 1 yearNewcastle upon Tyne, England
Pros
Some of the best reasons to work at Nando’s are that there are a lot of benefits and rewards
Cons
Very understaffed and poor management
Nando's UK & IRE Response3yMorning, many thanks for your review. Great to see you're a fan of the benefits but we'd like to look into your less positive comments further - can you please drop us an email to HRsupport@nandos.co.uk with more detail so we can look into it further and get back to you?
- 3.012 May 2023Front of HouseFormer EmployeeStaines, England
Pros
The best were the people, truly felt like a family
Cons
Management was really bad and sometimes you’re expected to do an entire floor all by yourself which was tiring
Nando's UK & IRE Response7moMorning, many thanks for your re view. Pleased to see you enjoyed working with the team in Staines but we'd like to look into your comments around management further - can you please drop us an email to peoplesupport@nandos.co.uk with more detail? Hope all is well where you are now.
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