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Nando's UK & IRE Employee Reviews about "manager"
Updated 4 Dec 2023
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Full-time, Part-time
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Found 2,115 of over 2K reviews
75% Recommend to a Friend
82% Approve of CEO
Found 286 of over 2K reviews
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Rob Papps
319 Ratings
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Excerpts from user reviews, not authored by Glassdoor
Pros
- "The staff and company treat you pretty well/are one of the highest in the industry and you get a free meal" (in 132 reviews)
Cons
Reviews about "manager"
Return to all Reviews- 3.019 Jun 2022Customer ServiceFormer Employee
Pros
Paid weekly Free food Friendly team members
Cons
Long hours Expected to stay after your shift finishes sometimes up to two hours to clean Always low on staff so the shifts are terrible but then managers expect you to pick up the pace
Nando's UK & IRE Response2yHey, many thanks for your review. Great to see you were a fan of the free food and working with your team, but we'd like to look into your less positive comments further - can you please drop us an email to HRsupport@nandos.co.uk with more detail so we can look into it and get back to you? Hope all is well where you are now.
- 1.012 Aug 2022Nandos GrillerFormer Employee
Pros
Staff members here are friendly and fun, lots of jokes even with management (up to patrao - store owner) Flexible hours when available - you can request days off without using holidays when needed or just swap shifts with people
Cons
Lots of stress due to work Drama is constantly brewing started by members from nothing or between members which affect the team Constantly understaffed due to not enough good applicants Hours constantly being cut for the store increasing workload due to 'Not making enough money' as relayed by Patrao from upper management Some managers applying more pressure on grillers due to heavy reliance on them which adds to stress With the high stress of the job, no compensation and company keeps adding more items for the back of house team to do, further increasing workload No appreciation for the hard work we do besides Telma who is an amazing manager Due to stress more staff leave constantly further making the store understaffed and only floor staff gains more employment when they don't aid much Customers being customers, many are rude, some ask for special orders and then complain, many inconsiderate, many try to say they're nandos employees when in reality their not to try and get a better service when service is equal. Rota manager tends to forget about time between shifts and could mean you would only have 8 hrs between each shift
Nando's UK & IRE Response2yHey, many thanks for your review. We'd like to look into your feedback further - can you please drop us an email to HRsupport@nandos.co.uk with more detail so we can look into it and get back to you? Hope all is well where you are now.
- 5.015 Feb 2017Anonymous EmployeeCurrent Employee
Pros
The day to day atmosphere is brilliant. The customers are generally very friendly and the staff are usually caring and genuine people. The management is also very flexible with hours. If you have certain commitments and tell them in advance you should be able to get the time off.
Cons
Organisation from management is poor. When it comes to ordering stock, organizing the breaks for employees and general customer service the management doesn't really have a clue what they are doing. It's almost as though they just take anyone in to become a manager at Nando's. The managers are very friendly but I'm afraid they aren't very good 'managers'.
Nando's UK & IRE Response7yThanks for your great feedback- it's lovely to hear from our Nando's family. We're working on a platform to be able to talk to all the family on a daily basis, this will hopefully improve communication within the restaurant and from Central support.
- 4.017 Aug 2023Team Member/NandocaFormer Employee, more than 3 years
Pros
Some great benefits are offered, staff discount is really helpful.
Cons
Can be a really toxic environment to work in dependant on the staff/ managers.
Nando's UK & IRE Response4moHey, many thanks for your review. Pleased to see you enjoyed the discount but we'd like to look into your feedback around the environment further - can you please email us on peoplesupport@nandos.co.uk with more detail so we can look into it and get back to you? Hope all is well where you are now.
- 3.022 Jan 2018NandocaFormer Employee, more than 3 yearsTelford, England
Pros
Free meals on shift! Loads of benefits like Nandoca of the month, days out, regional parties/Griller of the year - all are very fun! Like a family between other restaurants in your area Pay is better than other restaurants (not age discriminating) Fun working environment (most of the time!) Really good if you're a student - you can transfer between your home and uni restaurants on the same contract and they're really cool about it Really good if you need long leave! I worked in America for 4 months at a time for 2 years in a row and they allowed me to have 'unpaid extended leave' both times which was super helpful!
Cons
NO PROGRESSION UNLESS YOU'RE A SUCK UP TO MANAGEMENT - I knew I was one of the best members of staff there - I could work well in every area of the restaurant, was always training new people, got great guest reviews etc. - but I got nowhere! Tried to progress 5 times and they always chose people they liked more personally - even if they didn't have the skills or experience. They hire in managers from other restaurants who have never worked at Nandos before (and its a very different environment and structure to other restaurants) - that you have to train!!! You're actually training your future manager!!! And then when they vaguely know what they're doing in the restaurant they get to rule you as if they've been there years and know the business inside out when they don't and you know more than they do!! They don't like increasing your contracted hours - I was always asking for more hours after leaving college and going full time and it took so many attempts of constant asking for them to budge. Good luck getting any weekends off - it doesn't happen, you'll probably be working every Friday and Saturday night in the year! & if you're over 18 you'll be doing closes (in a busy restaurant you could be working til way after midnight)
1Nando's UK & IRE Response6yHey, thanks for your review. We’d love to know more about your experience and discuss some of your comments - if you’d like to get in touch to discuss further, please email HRsupport@nandos.co.uk.
- 2.026 Aug 2016First Assistant ManagerFormer Employee, more than 1 yearBirmingham, England
Pros
Great people Family atmosphere Informal workplace Free meal for staff on shift
Cons
Long hours - Contracted hours for managers is 48hrs, so no extra pay for 55-60hr weeks which are the norm. Would have become untenable after having children. Central support roles all in London. Few opportunities therefore to move upwards outside of operations roles (GM, Regional Manager etc). Poor salary, insignificant rises without promotion. Great core values applied too heavily and mask the fact that people are sacrificing life balance, family time, weekends, opportunity to gain qualifications or skills... all for chicken and chips. Staff (cashier/grilled) wages are determined by each restaurant, managers of which are directly measured (and bonused) on their ability to keep labour costs each week to a certain percentage (used to be around 12-14% of sales depending on restaurant). Managers therefore have little motivation to implement regular pay reviews to be competetive or fair. Little guidance given on how often or by how much wages should be increased. Often young managers with no training on salary management making decisions which have a huge impact on their staff's lives. Company exploits the idea of family or loyalty to other members of management team causing managers to feel guilty about leaving on time or taking time off. I personally experienced it to be standard for managers being expected to owe a shift back to those who covered them when they had to call in sick.
- 4.06 Jun 2022Team Member/NandocaFormer Employee, more than 1 yearDún Laoghaire
Pros
Food each shift Paid breaks Flexible holidays and working hours Clear progression path within the company
Cons
Lots of yellow tape when dealing with management problems. They refused to deal with managers who are terrible to staff but are good on paper / profitably wise. One manager moved into our restaurant and made close to 10 people quit, and then bragged about it. She then moved restaurants and managers / staff under her started leaving and still nothing was done even with numerous complaints. But this is 1 bad apple among many good. Overall decent place to work.
Nando's UK & IRE Response2yMorning, many thanks for your review! Really great to see you enjoyed the free food and flexibility along with the progression opportunities, but we'd like to look into your less positive comments further - can you please drop us an email to HRsupport@nandos.co.uk with more info so we can look into it and get back to you? Hope all is well where you are now.
- 4.08 Jul 2020Buddy TrainerFormer Employee, more than 3 yearsBristol, England
Pros
I got the experience of going to events in London and a charity event in Chester. I learned a lot of skills during my time at Nando's. My Patrao Tim and manager Jamie seemed genuinely invested in my personal growth and development.
Cons
It can get busy on shift, some people don't like that
Nando's UK & IRE Response4yThanks for your review. We're happy that you had a good experience working at Nando's and you felt your management team were genuinely interested in your personal growth and development. We'll pass it onto the team.
- 5.019 Mar 2020CoordinatorCurrent Employee, more than 1 yearDublin, Dublin
Pros
Great values and culture Personal growth matters to the managers Managers do their best to help us succeed (inside or outside of the company)
Cons
We work shifts (so hard to have a routine in our personal life)
Nando's UK & IRE Response4yMorning, many thanks for your review. Really great to see 5 stars!
- 5.010 Nov 2015CashierCurrent Employee, less than 1 yearWorcester, England
Pros
Warm atmosphere. Friendly family attitude towards you by both managers and colleagues. Regular contact with managers who themselves are extremely approachable and easy to chat with about any problems you may have. Very accommodating to personal situations that may arise preventing you from working. Paid break with meal allowance.
Cons
Can be difficult to change a shift if something affects you at very short notice since rotas are changed every week for the week.
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