Nando's UK & IRE Employee Reviews about "people"
75% would recommend to a friend
(312 total reviews)
Rob Papps
82% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The staff and company treat you pretty well/are one of the highest in the industry and you get a free meal" (in 132 reviews)
Found 312 of over 2K reviews
Updated 4 Dec 2023
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Reviews about "people"
Return to all Reviews- 5.07 Jul 2015RecruiterCurrent Employee, less than 1 yearLondon, England
Pros
Amazing place to work! You become part of the family from day one. For me the biggest plus is the companies values and how everyone lives theses values in everything they do. You are encouraged to bring ideas to the table and have great autonomy in your role. Nando's are about getting the best out of you and i really do believe this will happen. You have a great work life balance and have plenty of occasions to socialize and get to know your team outside of work. The benefits at Nando's are amazing and they take looking after their people to the extreme!
Cons
It has taken some time to get used to the feedback culture and also having a lot more autonomy in how I want to work. I wouldn't say these are con's but may not be everyone's cup of tea.
- 5.04 May 2022Buddy TrainerCurrent Employee, more than 1 yearSouthampton, England
Pros
Pay starts at living wage, plus life assurance plus many benefits. Easier than the majority of hospitality jobs I've worked. Free meal every shift regardless of length, decent breaks. Plenty of room for progression.
Cons
Unfortunately bad managers slip through into higher positions and some people get hired who actively detriment the team despite a thorough review period. This causes what should be a fun social supportive environment to become hostile and makes good workers have to work way harder than necessary to keep restraints running.
Nando's UK & IRE Response2yHey, many thanks for your review! really great to see 5 stars and you recommend us, but we'd like to look into your less positive comments further - can you please drop us an email to HRsupport@nandos.co.uk with more detail so we can look into your feedback further and get back to you?
- 4.027 Sept 2023Front of House StaffCurrent EmployeeBath, England
Pros
Good job perks like the food and we get gym access as well as nice people to work with
Cons
Don't get paid enough for the hard work we do
Nando's UK & IRE Response3moHey, many thanks for your review! Great to see you enjoy working with your team in Bath along with the free food but we'll make sure your feedback around pay is noted too.
- 2.016 Jan 2019Host/HostessFormer Employee, more than 3 yearsRichmond, London, England
Pros
I have worked with some amazing and fun people and had lots of staff parties which made the job bearable. Overtime was always available due to the high level of staff turnover. Progression is just about possible.
Cons
On the flipside the management was full on incompetent people with 0 to none leadership skills due to having a certain nationality. They have lost so many valuable people due to the fact that they were advancing people who spoke a certain lenguage where if you were doing 10 favours a week (coming in on your day off to help them on days when someone did not show up) it was considered basically normal.
Nando's UK & IRE Response5yMorning, we'd like to look into your comments further - can you please email HRsupport@nando.co.uk with more info so we can get back to you about them?
- 5.011 Sept 2019Talent AcquisitionCurrent Employee, more than 1 yearDublin, Dublin
Pros
Currently work for Nando's UK & Ireland in the central support function. Love every minute of my role. Nando's put their people first. The feedback culture is something that is a huge part of Nando's and helps people develop outside and inside of work. Genuinely love working for Nando's and feel very valued.
Cons
Not one con from me
Nando's UK & IRE Response5yAlways happy to see 5 stars, many thanks for your review :-)
- 4.017 Jul 2023Restaurant ManagerCurrent Employee, more than 3 years
Pros
Fantastic insight into how a business works; assessing and utilising KPIs and people management are some of the things you learn in this role. The people are amazing for the most part, very supportive.
Cons
Work long hours, typically over the 38/week. It can be difficult to make up the lost time.
Nando's UK & IRE Response5moHey, many thanks for your review! Really great to see you enjoy working with your team and have learnt a lot in your role as a Manager, but we'll make sure your feedback around hours is noted too.
- 2.022 Jul 2015Anonymous EmployeeFormer Employee, less than 1 yearGatwick, England
Pros
Nando's is a company where there is room to excel quickly, IF the managers are bothered to notice the hard work you contribute. Some of the managers were approachable and understanding of personal situations, which I loved. Additionally, some of my ex-employees were friendly and lovely to work with. The staff were from diverse backgrounds and it was amazing to meet so many people from different cultures. The main reason most people work there is discounted food at ALL Nando's and a free Nando's lunch on each shift, which sounds amazing in theory but too much of a good thing is bad (but each to there own).
Cons
The Staff and Environment. Although some of my ex-employees and managers were approachable the environment in Nando's Gatwick Airport was unbearable. There was too much in fighting, shady, backstabbing, ignorant (and at times racists) comments from staff and managers! Whilst there were socials to build a rapport within the team, I felt alienated at time as many socials included heavy drinking and to a certain extent binge drinking, which I try to avoid due to personal reasons. Job Role and Misleading Benefits As a ex-employee of Nando's Gatwick Airport and a trainee at another Nando's, I felt highly overworked, undervalued with zero rewards and praise. Whilst you could get discounts at Duty Free and shops airside, I've heard discounts are better for other airport workers. And you could probably get better discounts online and when sales season. Working in a restaurant is stressful, as you have to work collectively to ensure the food is presentable and the order is on time, however working with individuals you disliked or disliked you made working there ten times worse. There was favouritism amongst certain staff members, who seemed to get away with rotating roles for example working in back of house or the kitchen. Managers treated you like crap if you refused to stay on longer than your scheduled shift yet they would failed to acknowledge your hard work ESPECIALLY after a long shift. But there is a high turnover at Nando's which is crazy for a company that allegedly cares about it's staff.
- 5.019 Jan 2023Recruitment ResourcerCurrent Employee
Pros
Genuinely puts people at the forefront of every business decision Met some great people who are now friends for life
Cons
Introduction of hybrid work for previously remote roles has pushed people out of the business if they aren’t in commuting distance from the offices in Manchester or London
Nando's UK & IRE Response11moHey, many thanks for your review! Really great to see 5 stars and you've made friends for life but we'll make sure your feedback around hybrid work is noted too.
- 4.09 Sept 2022Anonymous EmployeeCurrent Employee
Pros
The company really cares about the people and has some great ideas for the future.
Cons
Projects take too long to implement.
Nando's UK & IRE Response2yHey, many thanks for your review! Really great to see you feel cared for and are a fan of the ideas for the future, but we'll make sure your feedback around project length is noted too.
- 4.08 Feb 2023Team Member/NandocaFormer Employee, more than 1 yearHorwich, England
Pros
- The rota's are flexible and you are able to book time off, whether it's paid or unpaid. Also able to sometimes swap shifts with other staff. - It's a great atmosphere to work at. Most of the people I worked with were lovely and I enjoyed going in to work. - Lots of room to progress, whether that's training on grills, kitchen or co-ord.
Cons
- Management issues including poor communication, ignoring requests, favouritism and understaffing the rota. - Staff room has 2 chairs for 80+ staff; you see staff eating their breaks either outside or balanced on their knees. - Closing shifts can drag on until 2am, which is ridiculous (and illegal) if you start at 8am the next day. - Way too much drama and gossip, not just between staff but also managers. Don't expect your issues to be kept confidential. - Extremely poor communication from managers regarding shifts or shift swaps. They will make you come in for a shift, even if you booked it off 6 weeks ago and got it approved.
Nando's UK & IRE Response10moHey, many thanks for your detailed review around your time with us in our Bolton restaurant. Pleased to see you enjoyed working with your team but we'd like to look into your feedback around management further - can you please drop us an email to peoplesupport@nandos.co.uk with more info so we can look into this and get back to you? Hope all is well where you are now.
