NatWest Group Customer Service Representative Reviews

Updated Jul 23, 2021

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Found 57 of over 6,533 reviews

3.2
41%
Recommend to a Friend
72%
Approve of CEO
NatWest Group CEO Alison Rose
Alison Rose
12 Ratings
  1. 5.0
    Former Employee

    gh

    Jun 11, 2021 - Customer Service Representative in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Environment was healthy and people were supportive

    Cons

    Comfortable life for the employee

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  2. 1.0
    Former Employee, more than 5 years

    Overly Worked and Underpaid

    Jul 21, 2021 - Senior Customer Service Representative in Manchester City Centre, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The atmosphere is brilliant when you get onto the right team but from there on your constantly being watched and monitored, you’re doing more than you were trained to do and being put into

    Cons

    but following on from pros they’re on your back constantly being watched and monitored, you’re doing more than you were trained to do and being put into situations which are uneasily rectified on your own

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  3. 3.0
    Current Employee

    Reasonable

    Jul 23, 2021 - Customer Service Representative in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Okay for a job, good progression opportunities if management like you

    Cons

    Don’t stick to own rules to develop staff, unless they like you- poor management who have favourites

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  4. 2.0
    Current Employee, more than 1 year

    High pressure

    Jul 13, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    well known bank, plenty of overtime

    Cons

    managers have favourites and make it clear, lack of opportunities to progress, too many additional tasks and no increase in pay or perks.

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  5. 4.0
    Former Employee

    Great company

    May 19, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very accommodating, training program excellent. Handled working from home very well. Would recommend as a very nice CS role.

    Cons

    No scope for progression or study.

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  6. 4.0
    Current Employee

    Good place to work

    Apr 15, 2021 - Customer Service Representative in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Plenty of opportunities to progress and head into a more specialised role

    Cons

    Not always the most flexible shifts offered

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  7. 1.0
    Former Employee, more than 1 year

    Boring work

    Jun 10, 2021 - Customer Service Representative in Bolton, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nothing really sometimes a fun team

    Cons

    Rubbish pay Rude customers Pushy targets

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  8. 4.0
    Current Employee

    Good company to work compared to others

    Mar 27, 2021 - Customer Service Representative in Manchester, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay. Good structure. Long term. Employment Assistance Program.

    Cons

    Slow career progression Some specialist jobs offshored.

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  9. 5.0
    Former Employee, more than 8 years

    good company to work for

    Mar 15, 2021 - Customer Service Representative in Glasgow, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits, good company values

    Cons

    Not much room to progress

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  10. 5.0
    Former Employee

    great place to work

    Mar 17, 2021 - Customer Service Representative in Huddersfield, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good training schedule in place

    Cons

    too far for me to travel

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