NatWest Group Reviews

Updated May 26, 2022

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Found 6,896 of over 7,609 reviews

3.9
79%
Recommend to a Friend
89%
Approve of CEO
NatWest Group CEO Alison Rose
Alison Rose
1,266 Ratings
Pros
  • "The work life balance is better than any other place that I have seen or heard of(in 1828 reviews)

  • "Good working environment and colleagues(in 380 reviews)

  • Cons
  • "Slow Growth within specific departments(in 104 reviews)

  • "Could have slightly better work life balance(in 95 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about NatWest Group

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    Management Consulting

    10m

    works at 

    Natwest group

    Hello fishes !! Hope you all are doing great. I am working as operations analyst at NatWest Group right now having approx 14 of experience. I am not liking the work much here now, it has become kind of monotonous. Even though I have got some really good appreciations from senior management in terms of on-shore team appreciating my work, winning Living Our Values nomination and been getting spot ovations for monthly performance (both require approval from BU Head)

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    Finance

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    1. 5.0
      Current Employee, more than 8 years

      Great place to work

      May 26, 2022 - Finance Decision Support Manager in Edinburgh, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - flexible hours - able to move jobs within the company - great working environment

      Cons

      - long hours during month end

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    2. 4.0
      Former Employee, more than 1 year

      Service Desk

      May 25, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great start up job for first time job

      Cons

      Salary is on the low side compared to other jobs

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    3. 4.0
      Current Employee

      Good to work for

      May 24, 2022 - Analytics Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working environment is great

      Cons

      Complex data systems difficult to navigate

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    4. 5.0
      Current Employee

      Good for work life balance

      May 23, 2022 - UX Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Work life balance Learning opportunities

      Cons

      Salary is not competitive. Could be better

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    5. 4.0
      Current Employee, more than 1 year

      A very good company to work for, especially for a Graduate

      May 22, 2022 - Software Engineering Graduate in Edinburgh, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance Heavy focus and investment on Graduates Bank pushing for innovations, using latest tech (Public Cloud, Data analytics pipelines)

      Cons

      Red tape Experience across departments can vary significantly

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    6. 4.0
      Former Employee, more than 1 year

      Care about well-being

      May 22, 2022 - Employment Law Officer in Crawley, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Care about staff Good pay and benefits

      Cons

      Not enough staff Outdated processes

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    7. 5.0
      Current Employee, more than 3 years

      Great Place To Work

      May 17, 2022 - Fraud Prevention Team Manager in Edinburgh, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Healthy and positive culture, colleagues are always supportive to each other, fair pay, flexible working hours, great benefits, lots of the development opportunities

      Cons

      The department is undergoing some major changes so there are some shortfalls. Hope it will be fine soon

      1 person found this review helpful
    8. 5.0
      Current Employee

      Rewarding career

      May 19, 2022 - Unit Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diverse, adaptable and supportive employer

      Cons

      In house politics are rife

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    9. 4.0
      Current Employee, less than 1 year

      Okay but you take a lot of ****

      May 18, 2022 - Senior Personal Banker in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The senior personal banker role is a great role to give you a start in the financial services industry. The pay is fair with little to no experience. All necessary training is provided online and the bank will support you to complete professional qualifications surrounding the role. The role is 100% remote home working. Due to the role being remote you have a great amount of flexibility in the role. This is ideal if you need to drop/pick your kids up, expect someone to drop by, or have a dentist appointment.

      Cons

      You are required to conduct 10 financial health checks per week over zoom calls with existing customers. Within these calls, you are also measured on 'sales' - it can't legally be called that but it is encouraged. You're targetted to help customers will a total of 11 needs and 5 must be related to lending and protection. You're also expected to find and book 20 successful mortgage appointments in the year. To even consider achieving your goals, you have to make a large volume of prospecting calls - cold calling to put it bluntly - to existing customers, inviting them to a review. I personally did not expect the sheer volume of calls that I would have to make as I was initially told on acceptance of the role, that my diary would predominantly be filled for me by lead providers. This is partly the case but the main onus is on you to fill your own slots. This may seem fine, however, the leads that you get to call are horrendously bad, you fight tooth and nail over the phone to book the appointment, and after all that, they fairly regularly don't turn up because they either don't understand the benefit, don't think it's worth their time or think you're a scammer (you make your calls from a mobile number). If a customer doesn't show, wether you booked them or your lead provider did, you don't get any leniency and it isn't counted as a factor in your weekly reviews. Customers are more likely to turn up in the evenings and weekends - if you effectively book the appointments, you can achieve your week's targets in 3 days, however, this does mean working the unsociable hours. And after you have done all this and started to build a relationship with your customer, you may need to follow up with them to get the sale of the loan, credit card, home/life insurance, etc. This is fine, but if you are asked what you did for the last hour, and you say your reminders, you get told that the focus is prospecting and are discouraged from contacting them. At the same time, as you then start losing time to contact the reminders, your warm leads start to pile up and you get spoken to about it. On top of all of this, you have no ability to work in a branch because RBS has shut most of them up and down the country. The CRM, Diary system, mortgage booking system, and other essential tools are poorly built and don't work effectively. Also, management can be quite overbareing. they are constantly looking at the figures. If you achieve 9/10 of your appointment goal for the week, you might think you've done pretty well, but no. These no "good job, nealry there!" its "Okay so you havent met goal why is that, this needs to be better". Remember, if you lose an appointment because they don't turn up then it doesn't matter.

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    10. 4.0
      Former Employee, more than 1 year

      Fraud Analyst

      May 17, 2022 - Fraud Analyst in Edinburgh, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All tech equipment provided for office and remote working. Good pension contribution, Becoming more flexible with working hours and hybrid working.

      Cons

      Career paths are less attractive based on salary and availability compared to other banks. Limited time for personal development compared to other competitors. You may have to wait a while before getting shift pattern swaps so not always flexible for work/life balance.

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    Viewing 1 - 10 of 6,896 Reviews

    NatWest Group Reviews FAQs

    NatWest Group has an overall rating of 3.9 out of 5, based on over 7,609 reviews left anonymously by employees. 79% of employees would recommend working at NatWest Group to a friend and 67% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, NatWest Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at NatWest Group. This rating has decreased by -3% over the last 12 months.

    79% of NatWest Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated NatWest Group 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

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